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Level 1

1 points

Multi-touch trackpad gestures not working (Macbook pro 15" unibody)

Hi,

I have a 5 day old Macbook Pro and since yesterday ive been having an intermittent fault with the 3 and 4 finger gestures on the track pad. They stop working and don't even work on restart. the computer needs to be shutdown then turned on again for it to work. When it wasn't working, i created a new user account and switched to that and it worked fine, when i switched back to my account it carried on working fine as well. I do have parallels installed with windows xp but use that rarely and the problem hasn't occurred when i have that on (only reason i mention is is that i noticed the fault a few hours after installing parallels). One of the times the problem occurred is when the computer came out of standby.

Is this a software issue or hardware issue? Does apple know about it and are they making a fix?

Thanx!!

Macbook Pro 15" Unibody, Mac OS X (10.6.1)

Posted on Nov 5, 2009 5:31 AM

101 replies

Enzo600 Author

Level 1

1 points

Nov 18, 2009 8:39 AM in response to Enzo600

The problems come back for me after i completed the Safari update. I had to do a force shutdown (press and hold power button) and turned it back on. its starting to work again but based on the replies, its def not a permanent fix! Apple wake up!!

pkoury

Level 1

4 points

Nov 18, 2009 6:36 PM in response to Enzo600

Same issue. 10.6.2 as well. Just did all the latest updates.

Had an issue where my computer wouldn't start beyond the white loading screen and had to use the install disks to repair the hdd to get it working again. I noticed that right before I shut it down the last time before the repair was needed that the gestures were not working.

Nov 19, 2009 7:43 AM in response to pkoury

Same here.

Nov 20, 2009 8:21 AM in response to moritz.onken

I got a new MBP 13" just over a week ago, and I'm having the same problem, 3 and 4 finger gestures stop working. I sometimes use a USB mouse, and I'm wondering if this is related to a problem several people have noticed there, which is if you assign expose to a mouse button that frequently stops working. Seems like something is messed up in mouse interface preferences in general. Here's hoping for 10.6.3 soon . . .

Update: Elsewhere I've seen a suggested fix being repair permissions in Disk Utility and reboot. I just did that and my gestures are working again today, but I have no idea if that's thanks to the repair permissions or just the reboot.

Message was edited by: Markarian421

Nov 21, 2009 12:24 AM in response to corpski

Same for me. After a restart the multitouch gestures don't work. I face the problem since I have updated to 10.6.2. Hope 10.6.3 will fix it...

Nov 21, 2009 6:45 AM in response to klaus_leo

Went to the genius bar last night hoping they had some other idea, they hadn't heard of this issue at all . We ran 10.6 base and the issue didn't happen. Ran on 10.6.1, didn't happen. Ran on 10.6.2 occurred on every other reboot. So it obviously appears to a glitch in the latest version. Apple, please fix this one.

Bryson.M

Level 1

0 points

Nov 21, 2009 6:40 PM in response to Enzo600

Just adding another voice to the fact that my touch pad gestures have stopped working.

Looks like we have to wait until 10.6.3.

lupocos

Level 1

0 points

Nov 22, 2009 2:13 PM in response to Bryson.M

ditto

:(

Wezco

Level 1

8 points

Nov 23, 2009 5:43 AM in response to Enzo600

Im experiencing the same issues.

3-4 finger gestures only sometimes works.

I can fix it by either rebooting my Macbook pro or log out and log in again.

No matter what I do the problem comes back. Aprox. on every 2. boot.

Hope Apple will fix this pretty soon, **** annoying.

Nov 23, 2009 12:32 PM in response to Enzo600

Just adding another "Me too" comment. Started with the latest update (10.6.2) and also works on what seems like every other reboot. Very odd... also really frustrating. None of the fixes proposed permanently solve the problem.

xchalee

Level 1

0 points

Nov 23, 2009 12:48 PM in response to Enzo600

yyeeeeeep..same here...touch pad is dud for a week. mbpro only a week old.disappointing!

Nov 24, 2009 8:30 AM in response to Enzo600

This is VERY strange my trackpad Three and Four finger feature also stopped working from one minute to the next i noticed this happen after checking for an update. ALSO at this same time i feel that the volume on my speakers reduced on their own the volume sounds to be halfway when at its loudest compared to before. I use a software called Virtual DJ and it aswell stopped working after this update. I cannot recall what i updated but i know it started happening after this update. IF ANYONE CAN HELP! PPLLEEEAASSEEE i would greatly appreciate it.

djmakk

Level 1

5 points

Nov 24, 2009 1:07 PM in response to Enzo600

me too, every other boot it works

Majicman

Level 1

60 points

Nov 24, 2009 11:09 PM in response to Enzo600

Hey Guys,

As I said before, I'm a technician working for a self-servicing provider. I'm going to see if some of my internal contacts have heard any more reports of this.

However, personally, after doing the fsck command I mentioned earlier along with a repair permissions in disk utility, the problem has not returned for me. *Can you guys that are continuing to experience this verify for me that you have done both of these things followed by a reboot?*

I'd like to be as consistent as possible. Thanks.

- Majicman

lamsik

Level 1

0 points

Nov 26, 2009 1:51 AM in response to Majicman

I'm having slightly a different problem. But it seems the trackpad gestures are affected as well.

i've tried your fix and it was a no go. rebooted and still having the same problem.

1. after reboot, programs load up and all. the pro seems that its finished doing what is doing but the trackpad and keyboard remains unresponsive for the next few minutes. after such time, it does all the commands that i've inputted during the time it was unresponsive.

2. gesture still remain unchanged, non functional.

any insight?

Multi-touch trackpad gestures not working (Macbook pro 15" unibody)