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Multi-touch trackpad gestures not working (Macbook pro 15" unibody)

Hi,

I have a 5 day old Macbook Pro and since yesterday ive been having an intermittent fault with the 3 and 4 finger gestures on the track pad. They stop working and don't even work on restart. the computer needs to be shutdown then turned on again for it to work. When it wasn't working, i created a new user account and switched to that and it worked fine, when i switched back to my account it carried on working fine as well. I do have parallels installed with windows xp but use that rarely and the problem hasn't occurred when i have that on (only reason i mention is is that i noticed the fault a few hours after installing parallels). One of the times the problem occurred is when the computer came out of standby.

Is this a software issue or hardware issue? Does apple know about it and are they making a fix?

Thanx!!

Macbook Pro 15" Unibody, Mac OS X (10.6.1)

Posted on Nov 5, 2009 5:31 AM

Reply
101 replies

Feb 22, 2010 8:19 AM in response to ohmydayz

Those are about as detailed as the instructions get. I'm new to Macs too and there is enough information there that I was able to get the job done.

The only other piece I can offer is substitute where he mentions the Apple key with the Command key. That took me a couple of seconds to figure out. The older Macs had a picture of an Apple on the key, now it's the other image and says Command.

I hope that helps somewhat.

Mar 1, 2010 8:41 AM in response to Enzo600

Just started having this problem, so I'm happy to see that there's a solution. Question, though: When I tried this step:

3. Locate the one with the UUID in it (the UUID will look something like this: 6F77B0D6-8208-4977-8B45-EB1ADF6714BA)....

I noticed that it actually showed me 3 plist files with this UUID-looking string. How do I know which to delete? Should I delete all three of them??

Mar 1, 2010 11:36 AM in response to Robert450

Well, when I type rm ~/Library/Preferences/ByHost/.GlobalPreferences into my Terminal, and press Tab to get the list, I get three files listed, all starting with .GlobalPreferences followed by numbers in the same format shown in the instructions. They're all different strings, but they all look the same, if you know what I mean.

Yup, three. What up?

Mar 2, 2010 9:46 AM in response to Robert450

Hi Robert. Hmm, I don't recall ever sharing my home directory... I may have created another user in the past only briefly to perhaps test something, and then deleted that user. And right now, and for a long time, I'm the only user. So, not sure what's going on with that.

To be honest, I am not totally comfortable in the Terminal beyond following simple instructions, like those mentioned to fix this problem. Not sure how to move stuff around (using the Terminal), like you suggested....

May I ask: what would the harm be in simply deleting all three of those .plist files? Will not the one that needs to do so regenerate itself anyway?

Mar 4, 2010 7:47 AM in response to walker7366

There maybe no harm deleting them all, but to be safe you can just move them. Here's how you would do it:

mv ~/Library/Preferences/ByHost/.GlobalPreferences* ~/

This will put them in your top-level home directory. If this fixes your problem and causes no issues, then you are in good shape. If there are issues you can move them back with this:

mv ~/.GlobalPreferences* ~/Library/Preferences/ByHost/

Robert

May 3, 2010 1:28 PM in response to Enzo600

Hi, I just found myself having the same problem and I read the very first page and tried the "fsck _hfs -f /dev/disk0s2" approach with little results. I started reading and found something that said something like "to see directories(or something like that)" and then it said /sbin/fsck -fy. I wrote that and then it started doing a whole bunch of things (One of them being mentioning a dev/rdisk0s2 maybe I mistyped the above instructions) and then it told me macintoch HD seems ok. so I did the shutdown -r now segment of the instructions and now I have a trackpad.

To sum up.

First I tried this:
fsck _hfs -f /dev/disk0s2

It did not work. It said BAD SUPERBLOCK: MAGIC NUMBER WRONG USE ALTERNATE SUPERBLOCK

Then I tried

/sbin/fsck -fy and
It ran a few checks and said MACINTOCH HD seems ok

Then I ran

shutdown -r now

It restarted and everything is working.

I should mention I have no idea what I this does. Only that it worked for me.

-Cheers

Multi-touch trackpad gestures not working (Macbook pro 15" unibody)

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