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List of (not) working iTunes Extras

Can we perhaps get a list going of who has what, how it was purchased and what is working / is not working?

I have WALL-E. The Extras do not work on the Apple TV. It was purchased through iTunes.

PB, MBP x2, MB, iMac x2, AppleTV x2, iPod, Shuffle, Nano x3, Touch x4, Mac OS X (10.5.7)

Posted on Nov 5, 2009 7:39 AM

25 replies

Nov 5, 2009 9:15 AM in response to Michele Gardner

Content I bought with itunes extras prior to the v3 update didn't show up at all on the tv until I received an updated extras file.

Nov 6, 2009 9:14 AM in response to Michele Gardner

I hear other people are getting emails as well now....

http://www.macrumors.com/2009/11/06/updated-itunes-lps-for-apple-tv-3-0-now-avai lable/

Nov 6, 2009 9:18 AM in response to Michele Gardner

Got an email last night and downloaded. Interestingly, something happened and my ATV stopped talking to my iTunes server. So I had to disassociate it then reestablish the connection and re-sync. After that I was able to watch the Extras. A bit laggy and slow, but they work.

Nov 6, 2009 9:26 AM in response to Larry Davis3

Thanks, Larry. I'm still waiting on an email about WALL-E. Its a shame its acting so slow though.

BruinToo

Level 2

459 points

Nov 6, 2009 11:29 AM in response to Diana1138

The "PLAY MOVIE" option (or the select chapters) never worked for me for all 3 movies that I bought (Quantum Solace HD, Casino Royale HD and Crank2 HD). However, the movies play just fine when I play them without going through their respective iTunes Extras menu (continue pressing the play button to give you the contextual menu options).

BTW, all play fine as expected in iTunes in my iMac.

Nov 9, 2009 8:11 AM in response to Michele Gardner

I'm still waiting for an email to re-download Wall-E. Is anyone else still waiting and for what?

Nov 9, 2009 1:41 PM in response to Michele Gardner

Had to contact customer support at iTunes (took less than 24 hours) to get my "Updated" iTunes Extra for the bourne ultimatum. It works great but to get out of it I have to hold play and it gets me back to the main menu.

Nov 9, 2009 1:54 PM in response to ZorrowQuebec

Thanks, ZQ.
Can anyone that owns Wall-E tell me if you've been able to get the Extras to work on an TV or if you've gotten an email yet to re-download it?

Nov 13, 2009 7:52 AM in response to Michele Gardner

Is anyone still waiting for working iTunes Extras content?

Nov 15, 2009 6:53 PM in response to Michele Gardner

Okay, got Wall-E Extras working. I removed Wall-E and the Extras file from my iTunes folder. I then repurchased it. After the download I thought it still didn't work because, well, it didn't. But I noticed that the Extras file was named different than the original, so I synced it to the TV instead of streaming it. Bam, it works. When I have my order number, I'll reply to an existing email from iTunes support and get my refund.

List of (not) working iTunes Extras