Previous 1 2 3 Next 30 Replies Latest reply: Apr 7, 2010 3:05 PM by thor492001
TrevskiC Level 1 (0 points)
I have just updated my sony vaio fw41e to windows 7 home premium (32-bit). My chipset is intel pm45.

I am running itunes 9.0.2 which I believe is the most current. The computer recognizes the iphone and offers me several autoplay options but thats all I get. I no longer get the icon appearing in itunes and I have no idea how to solve it.... I have tried every suggestion from help etc like uninstalling itunes, resetting my phone, restarting my system etc etc...

Can anyone offer any help?

Sony Vaio FW41E, Other OS, Windows 7
  • PARA Med Level 1 (15 points)
    Exact same problem with me. I have WIN7 and SONY VAIO NW but has same P45express chipset... I have not yet found a solution for this and have been trying to for a good while now. Lots of people say it has to do with BIOS but vaio update isnt showing an update for us.

    If you find a solution I would be grateful if you let me know.

    P.S. it detects my iphone as a digital camera and doesnt show in itunes.. Is this the same for yourself?

    Message was edited by: PARA Med
  • cdnfs Level 1 (0 points)
    Dell latitude e6400, 32 bit, win7 ultimate, Intel GM-45 chipset. .2G Iphone.

    I am having the same symptoms as those above.

    I am currently installing new BIOS from dell, will report back if it works.
  • kenchi123 Level 1 (0 points)
    I cannot get the latest iTunes to recognize my iPhone 3gs either.
    I just upgraded to a new Win7 computer, and tried everything,
    even the steps on this link:

    even reset all data on my iphone...

    i need to sync by tomorrow for work!!!!
  • kenchi123 Level 1 (0 points)
    To be more specific, my computer DOES recognize the iphone, it's just iTunes that doesn't recognize that there is an iPhone connected. I tried my wife's iphone as well, and this doesn't get recognized too.
  • cdnfs Level 1 (0 points)
    as with the person above, my pc recognizes the iphone, not itunes.

    i updated bios, problem persists.
  • cdnfs Level 1 (0 points) ne.html

    [quote]I have the solution...TRUST ME. I have done all of the restore, reinstall, update is the SOLUTION. It seems that when you plug your iPhone in for the first time, your PC automatically installs the iPhone as a "Camera device". This is the problem. All you need to do is point it to the correct driver, which is a USB driver in device manager. Follow these steps, I will bet that it solves all of your recognition issues.

    1. 1. First off you need to have iTunes installed and the ipod touch plugged in
    and recognized as ‘something’ e.g. digital camera (it shouldn’t really
    matter what it’s recognized as, but it needs to be found by windows).

    2. Search for usbaapl in the C:\WINDOWS system folder:
    o open windows explorer (e.g. Right-click Start and then click ‘explore’)
    o right-click the WINDOWS folder and select ‘Search’).
    o type in usbaapl and hit Search – try to ignore the dog!
    You should find the driver info in a sub folder of
    C:\WINDOWS\system32\DRVSTORE e.g. C:\WINDOWS\system32\DRVSTORE\usbaapl_A65621D65F5B7 507DD7B22331826547BDD2D206B
    Remember that location (either leave the search box open or copy the folder
    name into note pad – you’ll need it later)
    If you don’t find usbaapl.sys, usbaapl.inf etc. then your drivers have not
    been installed with the iTunes install and you’ll have to reinstall iTunes.

    3. Locate the ipod-camera device:
    o Open the device manager, e.g. using Start > Control Panel >
    Performance and Maintenance > System > Hardware Tab > Device Manager
    o Look for a device called ‘ipod’ - if your ipod shows up as
    ‘digital camera’ it will be under something like ‘imaging devices’.

    4. Update the driver:
    o Right click the ‘ipod-camera’ in device manager and click on
    ‘Update Driver’ – the Hardware Update Wizard will open.
    o Check the ‘Install from a list or specific location’ then click ‘Next’
    o Check ‘Dont search. I will choose the driver to install' click 'Next'
    Here you should see the Apple Device to update, click "Have Disk"
    In the text box below type (or better copy and paste) or browse the folder
    containing the ipod driver information found in step 1 (in the example
    above it was C:\WINDOWS\system32\DRVSTORE\usbaapl_A65621D65F5B7 507DD7B22331826547BDD2D206B),
    Click "OK"

    DONE!! the driver is now updated and located in the correct USB port [/quote]
  • cdnfs Level 1 (0 points)
    when i try the above method, when im trying to install the driver on my phone, it says it is unable to find the driver software even though its in the right directory
  • cdnfs Level 1 (0 points)

    apple does not properly install drivers into C:\windows\system32...

    so, you must unzip the itunes install.exe, extract apple mobile device support.msi

    download a program lessMSIerables, this extracts files from .msi install files

    extract everything from apple mobile device support.msi

    NOW - use the above guide to update drivers, then instead of looking in the windows folder, simply tell the driver install to look in the folder where you extracted the .msi

    everything solved

    take a crack at it, its not as hard as it sounds

    sorry if i wasnt very concise, a few glasses of wine and a blunt later:)
  • PARA Med Level 1 (15 points)

    Firstly, thanks for your solution as it's the furthest I've got to solving the problem yet. However, when I search the folder with the drivers etc. and try to use that to update iphone.

    The pop-up box says that Windows found the driver software but could not install it. Then it says that the system can not find file specified.

    You mentioned to someone else about unzipping a file or something. Is this what I have to do even though I can see the driver in that folder?

  • cdnfs Level 1 (0 points)
    yes, that is correct.
    The drivers installed on your C:\ drive are no good.

    you must download the install file for itunes, open it with a 7zip or the like, pick out the mobile device .msi, extract with les msierables, then use those drivers.

    after you extract, you can simply search the extraction folder for the drivers and they will be found.
  • PARA Med Level 1 (15 points)
    Hi again cdnfs,

    sorry for the bit of overkill but I'm not exactly fantastic with computers and so am weary of downloading random programmes I've never heard of. Is the "less MSIerables" the only one I'll need? Also, is there a programme already installed standard on my computer to extract these things instead of having to use this method? Just checking.

    Thanx again
  • cdnfs Level 1 (0 points)
    there is no pre-installed software on windows that can extract .msi files.

    google search for les msierables - its a small install, run it
    right click the applemobiledevice.msi (not the exact name) that you extracted from itunes_install.exe using archiving software (winzip/winrar...).
    select extract from .msi

    you should have a folder filled with files extracted from the .msi

    now, in device manager select your iphone, and search for new drivers in this folder.

    wham bam thank you mam

    i hope you can figure it out.
  • PARA Med Level 1 (15 points)

    Thankyou so much! I downloaded MSI extracter and 7 zip and with a bit of messing about got it working. You have no idea how happy you have made me!! Haha. The "genius" in my local apple store had not a clue. He just reinstalled itunes and had a wee look. Unfortunately, he played the "we don't yet support windows 7" card which is a pile of rubbish.

    Thanx again!
  • cdnfs Level 1 (0 points)

    im not a professional tech support or anything, just a little into computers
    + some time spent searching google
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