55791 Views Previous 1 2 3 Next 30 Replies Latest reply: Apr 7, 2010 3:05 PM by thor492001 Go to original post
THANK YOU!!!!!!!!!!!! I have been going round and round with windows and apple and no luck on this after installing windows 7 64-bit. this worked. i couldn't get lessmsierables to download for some reason, but i managed to get 7-zip and i think that extracted the msi files? anyway- i don't care- this process with the drives, etc. worked and i am forever grateful. my iphone just synced for the first time in months!!
THANKS TO THE ABOVE!!! IT FIXED my DELL / 64bit Win 7 Problem!
Here's a MORE DETAILED SUMMARY of the above to hopefully make things more clear:
this is a re-written compilation of fixes from various folks (@cdnfs, @codyc3)
which hopefully will be easy to fix your iPhone sync step-by-step.
My new DELL P55 / Win 7 FINALLY recognizes my iPhone and SYNCS!
I will try to summarize the steps:
1) DOWNLOAD (don't run directly) iTunes64Setup.exe from iTunes website.
Make sure you know where you saved this file.
Double click it, and install iTunes.
Install latest iTunes (assuming 64-bit)
2) Plug in iPhone.
Make sure computer recognizes the iPhone.
In Win7, go to Device Manager (under Control panel / Hardware), and go to the "Portable Devices" section. Apple iPhone should be listed. We will come back to this step later.
3) Download Universal Extractor from this site:
(or search for this file. I tried using Less MSIables, but didn't work)
4) Install Universal extractor program and run program.
5) Select iTunesSetup.exe file to extract, and choose a Destination Directory.
Click ok, and choose "Not an installshield install", and it should extract this file.
6) Within this folder, find "AppleMobileDeviceSupport64.msi".
7) Go back to Universal Extractor program, and now extract AppleMobileDeviceSupport64.msi to a destination directory of your choice.
8) Click ok, and Choose MSI Administrative Installer method, then click OK.
9) A new FOLDER called "AppleMobile DeviceSupport64" should be created.
Within this, goto Common Files/Apple/Mobile Device Support/Drivers
to find files called "usbaapl64.inf" as well as 3 other files.
REMEMBER THIS LOCATION.
10) Go BACK to STEP #2 and within the Device Manager, RIGHT CLICK on Apple iPhone and select "Update Software Driver".
11) Choose Browse My Computer for driver Software.
12) Browse to the "Drivers" folder in step #9 where usbaapl64.inf is located and choose this folder.
VOILA! Your iPhone drivers are now CORRECTLY INSTALLED!!!!!!!
HOPE THIS HELPS SOMEONE as it FINALLY FIXED THE PROBLEM!!!!
This is an awesome solution cdnfs. And it works! It's a shame that one has to do this, I can't even imagine all the grandmas out there lured by the concept of plug and play.
As a side note, I could not get the GUI to work with lessMSIerables. The way to get it to work is to run it from the command line. (Open cmd.exe in the lessMSIerables directory and run lessmsi -x C:\<location of AppleMobileDevice.msi> C:\<intended location to extract to>.
Hope that helps!
This worked for me. You really hit the nail on the head. My drivers were actually hidden a layer or two deeper in the file structure, but the .inf file was there and now the phone is recognized and synchs. Fortunately I also got to spend many hours fooling around with MSFT drivers and learning the ins and outs of the Dell website. All quite painful. Even the Apple support site didn't answer this question as effectively as you did. Many thanks.
Can you please tell me if this will work with the IPOD CLASSIC 80GB? I cannot get iTunes 9.0.2 to recognize my IPOD. I got a new Dell computer with Windows 7 and downloaded version 9.0.2 64-bit and it won't recognize my IPOD. I did not back up my iTunes on my old computer because I want to start from scratch with my new computer since I have my CDs and Movies on disc. I have been looking at forums with the same problem but no solutions. Wondering if you think your solution with IPHONE would work....Thanks
I have Windows 7 32-bit and I have the same problem. I followed every step that you told. Windows installed my driver as a USB device (which I saw in the Device Manager). But iTunes still gives the error message ("could not recognize your device, please uninstall and install itunes"). Moreover, when I unplug the iphone and plug back in, it shows the iphone icon in auto start but I guess it still detects it as a camera device (it gives options to import pictures etc). Please help me out on this.
I have Windows 7 32-bit and I have the same problem. I followed every step that you told. Windows installed my driver as a USB device (which I saw in the Device Manager). But iTunes still gives the error message ("could not recognize your device, please uninstall and install itunes"). Moreover, when I unplug the iphone and plug back in, it shows the iphone icon in auto start but I it still detects it as a camera device (it gives options to import pictures etc). I see iphone as a camera device as well as a USB mobile device in device manager. Please help me out on this.