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48646 Views 30 Replies Latest reply: Apr 7, 2010 3:05 PM by thor492001
Currently Being ModeratedDec 10, 2009 8:18 PM (in response to cdnfs)THANK YOU!!!!!!!!!!!! I have been going round and round with windows and apple and no luck on this after installing windows 7 64-bit. this worked. i couldn't get lessmsierables to download for some reason, but i managed to get 7-zip and i think that extracted the msi files? anyway- i don't care- this process with the drives, etc. worked and i am forever grateful. my iphone just synced for the first time in months!!Dell studio 16, Windows 7, 64-bit
Currently Being ModeratedDec 10, 2009 9:29 PM (in response to Novice616)THANKS TO THE ABOVE!!! IT FIXED my DELL / 64bit Win 7 Problem!
Here's a MORE DETAILED SUMMARY of the above to hopefully make things more clear:
this is a re-written compilation of fixes from various folks (@cdnfs, @codyc3)
which hopefully will be easy to fix your iPhone sync step-by-step.
My new DELL P55 / Win 7 FINALLY recognizes my iPhone and SYNCS!
I will try to summarize the steps:
1) DOWNLOAD (don't run directly) iTunes64Setup.exe from iTunes website.
Make sure you know where you saved this file.
Double click it, and install iTunes.
Install latest iTunes (assuming 64-bit)
2) Plug in iPhone.
Make sure computer recognizes the iPhone.
In Win7, go to Device Manager (under Control panel / Hardware), and go to the "Portable Devices" section. Apple iPhone should be listed. We will come back to this step later.
3) Download Universal Extractor from this site:
(or search for this file. I tried using Less MSIables, but didn't work)
4) Install Universal extractor program and run program.
5) Select iTunesSetup.exe file to extract, and choose a Destination Directory.
Click ok, and choose "Not an installshield install", and it should extract this file.
6) Within this folder, find "AppleMobileDeviceSupport64.msi".
7) Go back to Universal Extractor program, and now extract AppleMobileDeviceSupport64.msi to a destination directory of your choice.
8) Click ok, and Choose MSI Administrative Installer method, then click OK.
9) A new FOLDER called "AppleMobile DeviceSupport64" should be created.
Within this, goto Common Files/Apple/Mobile Device Support/Drivers
to find files called "usbaapl64.inf" as well as 3 other files.
REMEMBER THIS LOCATION.
10) Go BACK to STEP #2 and within the Device Manager, RIGHT CLICK on Apple iPhone and select "Update Software Driver".
11) Choose Browse My Computer for driver Software.
12) Browse to the "Drivers" folder in step #9 where usbaapl64.inf is located and choose this folder.
VOILA! Your iPhone drivers are now CORRECTLY INSTALLED!!!!!!!
HOPE THIS HELPS SOMEONE as it FINALLY FIXED THE PROBLEM!!!!iPhone 3GS 32GB, Windows 7
Currently Being ModeratedDec 20, 2009 8:49 PM (in response to cdnfs)This is an awesome solution cdnfs. And it works! It's a shame that one has to do this, I can't even imagine all the grandmas out there lured by the concept of plug and play.
As a side note, I could not get the GUI to work with lessMSIerables. The way to get it to work is to run it from the command line. (Open cmd.exe in the lessMSIerables directory and run lessmsi -x C:\<location of AppleMobileDevice.msi> C:\<intended location to extract to>.
Hope that helps!
Currently Being ModeratedDec 22, 2009 3:59 PM (in response to kenchi123)This solution was 100% correct and completely solved the problem on my new Windows 7 64-bit installation. THANKS!Toshiba P500, Windows 7, 64-bit
Currently Being ModeratedDec 29, 2009 10:42 AM (in response to cdnfs)This worked for me. You really hit the nail on the head. My drivers were actually hidden a layer or two deeper in the file structure, but the .inf file was there and now the phone is recognized and synchs. Fortunately I also got to spend many hours fooling around with MSFT drivers and learning the ins and outs of the Dell website. All quite painful. Even the Apple support site didn't answer this question as effectively as you did. Many thanks.Dell Lattitude D620, Windows XP
Currently Being ModeratedDec 29, 2009 3:57 PM (in response to kenchi123)Can you please tell me if this will work with the IPOD CLASSIC 80GB? I cannot get iTunes 9.0.2 to recognize my IPOD. I got a new Dell computer with Windows 7 and downloaded version 9.0.2 64-bit and it won't recognize my IPOD. I did not back up my iTunes on my old computer because I want to start from scratch with my new computer since I have my CDs and Movies on disc. I have been looking at forums with the same problem but no solutions. Wondering if you think your solution with IPHONE would work....Thanksdell, Windows 7, ipod classic 80gb
Currently Being ModeratedJan 1, 2010 6:54 PM (in response to kenchi123)Installed Win7 Ultimate 32 bit (as an upgrade from Vista) today and had the problem of the iPhone not being seen in iTunes.
Your fix did the job.
Happy New Year to you!!Dell Intel quad core - 27" iMac I5, Mac OS X (10.6.2), WIN7 on the Dell
Currently Being ModeratedJan 2, 2010 5:17 AM (in response to kenchi123)Will this solution also work with Windows 7 32-bit Windows Ultimate?
I just had my Dell computer upgraded to Windows 7 Ultimate 32-bit and can't get the computer to recognize iTunes.
DressyDell XPS M2010, Windows 7
Currently Being ModeratedJan 2, 2010 5:53 AM (in response to DressyFemme)DressyFemme,
Hiya, try right-clicking on itunes desktop link. Then, select 'Troubleshoot Compatibility' and run it in compatibility mode. This usually fixes problems such as yours. It is more of a short-term fix but should enable you to access your itunes.
Hope this helps,
PARA MedSony Vaio VGN -NW11S + iPhone 3G, Windows 7
Currently Being ModeratedJan 6, 2010 5:55 PM (in response to cdnfs)I uploaded les MSIerables for those who had trouble finding it. Also just in case the old links to it go dead...
http://www.megaupload.com/?d=PS8L3RJNDell latitude e6400, Windows 7, 32 bit, win7 ultimate, Intel GM-45 chipset. .2G Iphone.
Currently Being ModeratedJan 12, 2010 2:15 AM (in response to cdnfs)FYI: Less Msiérables/ Les MSIerables (aka lessmsi) is reliably available at http://code.google.com/p/lessmsi/Macbook Pro 2.4GHz, 4GB, Mac OS X (10.5.1)
Currently Being ModeratedJan 18, 2010 11:14 AM (in response to scottwilleke)I Have just tried the lesMISerable (whatever) program to extract the drivers, tried updating them an windows 7 said that the best one for my device is already installed.
I am currently running windows 7 64 bit with a M61PME-S2P Gigabyte Motherboard.PC, Windows 7, Gigabyte M61PME-S2P
Currently Being ModeratedJan 19, 2010 9:54 PM (in response to kenchi123)Hi kenchi123,
I have Windows 7 32-bit and I have the same problem. I followed every step that you told. Windows installed my driver as a USB device (which I saw in the Device Manager). But iTunes still gives the error message ("could not recognize your device, please uninstall and install itunes"). Moreover, when I unplug the iphone and plug back in, it shows the iphone icon in auto start but I guess it still detects it as a camera device (it gives options to import pictures etc). Please help me out on this.
Thanks..HP, Windows 7, 32-bit; iPhone 3G
Currently Being ModeratedJan 20, 2010 10:52 AM (in response to cdnfs)Hi cdnfs,
I have Windows 7 32-bit and I have the same problem. I followed every step that you told. Windows installed my driver as a USB device (which I saw in the Device Manager). But iTunes still gives the error message ("could not recognize your device, please uninstall and install itunes"). Moreover, when I unplug the iphone and plug back in, it shows the iphone icon in auto start but I it still detects it as a camera device (it gives options to import pictures etc). I see iphone as a camera device as well as a USB mobile device in device manager. Please help me out on this.
Thanks..HP, Windows 7, 32-bit; iPhone
Currently Being ModeratedJan 21, 2010 9:47 AM (in response to Shibey)Any solution anyone? Please help me out. I am not able to sync my iPhone.HP