Portugal Warranty Issues - Vodafone
Hi to all,
i wouldlike to share with you some problems regarding iPhone 3G, i am a power user of my mobile and in here we got legislation for 2 years warranty.
My iphone as some scratches on the back and a tiny crack on the charge port because i am using the dock that is way to tight and made it, so i got some usage marks wich are normal for a 14 month iPhone used daily.
Two days ago my HOME putton stoped working for no reason, so if i got say a SMS and needed to make a call i need to shutdown and power up again
So today i took my iPhone to my service provider, for a repair… as they looked they saied give us 250USD (more or less in euros) and we repair it or replace it cause it has usage marks… my iPhone in the front (display/home button) is in pristine shape, no scratches nothing… i said the problem here is the home button not usage (cosmetic) marks.
So now the funny part is, Apple did a deal with the operators, and they say what they want, since Apple covers the 1st year and the Operator the second Year they pull every ******** from the books to make you pay for a new iPhone. Worst is that no Apple service is here to help you, or to give a second opinion.
I've been a Mac user for over 15 years and had 2 issues that were solved the right way, i do not know or care about the deals Apple does or doesn't do… but u can't the be the police, the judge and the jury and let an operator decide based on their bank account and furthermore stating it is Apple who states that "cosmetic" and hardware failure it is the same thing.
I am not settling for a situation where i get robbed twice and intend on filling law suits if needed cause this is no way to say you care for a customer.
If i didn't care for my iPhone ok i would have to pay, no problems on that, but being robbed cause they have all the tools to decide and judge… no way
Shame on you Apple this time you did very very wrong
"This warranty does not apply: (a) to consumable parts, such as batteries, unless damage has
occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not
limited to scratches, dents, and broken plastic on ports"
i wouldlike to share with you some problems regarding iPhone 3G, i am a power user of my mobile and in here we got legislation for 2 years warranty.
My iphone as some scratches on the back and a tiny crack on the charge port because i am using the dock that is way to tight and made it, so i got some usage marks wich are normal for a 14 month iPhone used daily.
Two days ago my HOME putton stoped working for no reason, so if i got say a SMS and needed to make a call i need to shutdown and power up again
So today i took my iPhone to my service provider, for a repair… as they looked they saied give us 250USD (more or less in euros) and we repair it or replace it cause it has usage marks… my iPhone in the front (display/home button) is in pristine shape, no scratches nothing… i said the problem here is the home button not usage (cosmetic) marks.
So now the funny part is, Apple did a deal with the operators, and they say what they want, since Apple covers the 1st year and the Operator the second Year they pull every ******** from the books to make you pay for a new iPhone. Worst is that no Apple service is here to help you, or to give a second opinion.
I've been a Mac user for over 15 years and had 2 issues that were solved the right way, i do not know or care about the deals Apple does or doesn't do… but u can't the be the police, the judge and the jury and let an operator decide based on their bank account and furthermore stating it is Apple who states that "cosmetic" and hardware failure it is the same thing.
I am not settling for a situation where i get robbed twice and intend on filling law suits if needed cause this is no way to say you care for a customer.
If i didn't care for my iPhone ok i would have to pay, no problems on that, but being robbed cause they have all the tools to decide and judge… no way
Shame on you Apple this time you did very very wrong
"This warranty does not apply: (a) to consumable parts, such as batteries, unless damage has
occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not
limited to scratches, dents, and broken plastic on ports"
iPhone 3G, iPhone OS 3.1.2, 16 Gb
