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Level 1

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aol/apple ID on itunes

i've been using an aol sign since day one and now its saying that an apple id has been created and to use that sign on. i dont not recall creating and apple id different from my aol. i use the 'fine your apple id' put in my info and nothing come up. when i click on old purchased songs, my aol automatically comes up, as if it was still active. the last purchased i did though the aol sign on was 05/2009. whats going on?

Mac OS X (10.6.1)

Posted on Nov 18, 2009 8:14 AM

39 replies

DollyLap

Level 1

0 points

Jan 30, 2010 8:09 PM in response to cmoody07

Please add me to the list for the fix for this. The infinite loop for authorization and app updates.

Feb 10, 2010 5:17 PM in response to cmoody07

AOL/APPLE ID ISSUE RESOLVED...SORT OF

I had the same issue when I upgraded to windows 7. I bought a ton of music back when iTunes used "aol" as a login. Now that they require to convert it to a Apple ID, when I tried to listen to music downloaded from "aol" login, it asked me to authorize. Now when I tried to authorize having to use "aol" login (as is was the login I originally used) it tried to redirect me to convert to Apple Id. Enter the endless vortex.... Well, what I did was simply create another apple ID for the old "aol" songs to authorize. I used a secondary e-mail I have. Now I can Play all my music.

dwingojr

Level 1

0 points

Mar 2, 2010 3:00 PM in response to Avery Herman

I found that if I wen to the Store, logged on with my old account xxx@aol.com, I was able to deauthorize the old computers and authorize the new one. make sure you use "username@aol.com", not just "username".Once that was done, all of the old tunes played, even when logged on with the new Apple ID.

echo26

Level 1

0 points

Mar 13, 2010 4:58 PM in response to cmoody07

Has anyone heard of a fix for this? I cannot access the aol id at all and none of the other suggested fixes work, the thing that gets me is I purchased these 200+ songs and they are on my computer they just will not open!

Mar 18, 2010 8:52 AM in response to Jason Pepper

Thanks so much!! I've been having trouble for a week now with my new computer and this is the only thing that worked!

soozy

Level 1

0 points

Jun 6, 2010 7:51 PM in response to cmoody07

i have been reading through the forums and searching google to solve this problem, and this is what worked for me. it was really through a lot of trial and error, so i hope this works for all of you.

my situation: i had been using my AIM account for a long time (soozy), and somewhere along the way apple asked me to create my own user ID (soozy@gmail.com) but had also migrated my AIM into its own apple ID (soozy@aol.com).

trying to use soozy@gmail.com was getting me no where. this is what i did to solve the problem.

1) under Apple ID radio: request a password reset for soozy@aol.com
2) go to http://webmail.aol.com - used soozy@aol.com (even though i have never checked this email account before!) - and used my old AIM password for this password.
3) open the email from apple and reset my password
4) go back to itunes and use the new password

finally worked! hope this was clear!

Apr 22, 2011 6:43 PM in response to soozy

Thank you to all who posted before me! This just happened today to me moving into a Windows 7 laptop. My music purchased with my AOL ID would not play. I followed directions by snoozy, and reset my aol password and it worked! funny thing, Apple stored my old AOL ID password because I had changed it, adding to the confusion! so I followed Snoozy step 1, and then was taken to a password reset site, and was able to change my password right there. then I went back to iTunes, tried again, and it authorized that account! so now I have 2 Apple IDs, so what. THANK YOU. BTW I have received 4 emails from customer support, sending me in circles that made no sense. I finally Googled for help....should have done that to start with. whew!!!

Aug 18, 2011 10:31 AM in response to cmoody07

You can get this problem solved!

I encountered this problem yesterday, when I tried to play some songs in my ITunes library on a new computer; this is an ITunes library that I had moved from my old computer.

I called Apple Support, and the excellent Tech person began looking into the problem.

Meanwhile, while I was waiting for him, I Googled the problem (which I should have done first): lots and lots of people (I discovered) have bumped into this same frustrating problem.

Yes: the problem arises when you move to a new computer with an ITunes library that includes songs you bought, way back when, using an AOL ID.

Apple Support contacted ITunes. And ITunes tracked down my AOL account, and then issued me (that is, me and Apple Support) a new Apple ID. There are two or three additional steps; they are not hard, but you need the combo of help from Apple Support and ITunes. The key thing is getting the new Apple ID, which you must have, and which, once it has done its work, you then can ignore..

I can now listen to everything--and I am signed in to ITunes using my current, usual Apple ID.

Note: All of this would be easier and simpler for us if we could actually speak to someone at ITunes; the only way we can get to a "live" person there is by contacting someone at Apple Support.

frntman

Level 1

0 points

Jan 22, 2012 3:59 PM in response to Jason Pepper

@Jason Pepper , THANK YOU!!! After months of searching for a working fix this worked for me, I have a bunch of music I purchased with pre-apple ID and no where in the universe does anyone EVER mention adding your username@aol.com in the apple ID username field 😟

It really ***** that it took so long to find this

aol/apple ID on itunes