PJRives wrote:
actually a few isolated incidents is exactly what it is. not all i7s have turned up damaged or DOAs, there's no reports of store stock being damaged (which some of them would be if it was such a huge design flaw) etc. the only issue is that the folks that have had issues are talking all over the place about the trouble. some of them on more than one board. and they got fuel by one of the DOAs going to a known and well visited blog.
as for the shipping issues, there are horror stores galore about UPS and FedEx tossing boxes marked fragile around like it was filled with paper, dropping boxes, leaving them on unsecured door steps etc. so no one can say they are in the clear as being a factor.
and every company in the world has had CS issues with folks that think they know the answer but were talking out of their 'hats' and giving out bad info.
but even with all of this Apple is doing what they can to make good on the issues with as little fuss as possible. Try returning something to Amazon or Best Buy online. try getting a bad charge taken off your cell phone bill. probably get a lot worse treatment.
PJ, I am sure that Apple is currently doing everything within its power to resolve these issues, and I applaud them for this; however, at the same time, I think that you need to take your head out of the sand and look at the facts. At this point in time, and considering all that has been said and thus far revealed by iMac users, resellers and others, I am amazed that anyone can refer to these as -- in your words -- "a few isolated incidents". If -- as has already been stated a few times now -- you visit
http://imac.squeaked.com/results.php, you will clearly see that the problematic iMacs now number in the hundreds; almost 600 in fact. That is a lot more than just "a few isolated incidents".
Furthermore, these problems have now become so serious, and so widespread, and so many iMac users are now returning their machines multiple times, that Apple has been forced to move back shipping dates and arrival dates while they address these issues. Do you STILL wish to insist that these are just "a few isolated incidents"? Would Apple behave this way if they were? I think not.
You also state that "there's no reports of store stock being damaged". Are you really that naive? Considering that the Apple Stores are an extension of the Apple empire, do you honestly believe that they would really leak a word of receiving damaged units? If I was in their position, and under orders from Apple HQ, I most certainly wouldn't. Resellers, on the other hand, might be more forthcoming regarding receiving damaged units. After all, they don't wish to be blamed for delays that are not their fault.
As I -- and others here -- have stated a number of times now, no one is singling out just Apple, or just the shippers. There is obviously enough blame to go around for both of them.
I think it is clear from the majority of posts which have been made in these threads, that most of us here are dedicated Macintosh users, some of us for twenty years or longer. We all want to see Apple work out these issues, and we have high hopes that they will. In fact, perhaps they already have. Time will certainly tell.
Yet at the same time, we are not going to blindly stick our heads in the sand when problems occur, and pretend that they just don't exist. We pay premium prices for these machines. In return, we expect quality, respect, honesty and forthrightness from Apple. Currently, many of us feel that we are not getting this.
