You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

27" iMac hard drive noise

I just picked up a 27" iMac with the 1 T HD. I can hear the hard drive any time the computer is "working". Took the first one back to the Apple store and exchanged it, thinking I had a defective machine. The replacement makes the same noise.
Anyone else having this issue? Are these things supposed to be this noisy?

imac

Posted on Nov 24, 2009 8:13 PM

Reply
594 replies

Jan 3, 2010 1:54 AM in response to suzkid

I'm backing mine up and getting it picked up by an authorised repairer tomorrow under Applecare. I've had my machine since early December and have wiped the HD twice. It is noisier now than ever.

Whilst I appreciate that an HD is mechanical there is no way it should grumble like this for normal web browsing. It's a 2TB Hitachi HD.

In every other respect, my iMac is wonderful - such a shame about this,m though. I do lots of quiet work and it is very annoying.

Jan 3, 2010 11:53 AM in response to suzkid

Mine makes a rumbling noise as well. The Beachball also very frequently appears, especially when I do a Spotlight search while having a Safari window open. Extremely annoying. I have a 1TB Seagate ST31000528ASQ like others who are reporting this issue.

I think I'll take mine into an Apple Store, and probably ask for a replacement. (Never done that before, hopefully Apple will be co-operative and just replace it rather than replace the Hard Disk or something). Just typing this now with only Safari running I can hear a rumble.

Could anyone tell me the process of replacing a configured-to-order computer from Apple, I don't think they stock i7's at my local store.

I own other Mac's, including one old iMac, that run perfectly quiet.

I need to look on the bright side though - I'm fortunate enough to own a 27" iMac! 😉

Many thanks in advance for any advice.

Jan 3, 2010 9:17 PM in response to suzkid

Just got back from the Apple store.

Moved the new iMac out to the living room a few days ago to watch a Netflix movie. When I went to boot up, instead of my usual desktop I got a screen that was empty except for a small box in the center with a "Macintosh HD" icon with a green arrow on it. Below it was the mouse cursor, but the machine was not responsive to the mouse. I shut it off and pressed the power button again and it booted up fine.

Later when I moved it back to my bedroom, I started hearing the HD noises. Yes... exactly like a stomach grumble. Quite audible from a machine that was ghost quite just before this occurred. Called Apple support and was told to run Disc Repair, but it wasn't a software issue. They said to bring it into the Apple Store.

I made a onetoone appointment and brought the computer in. It was a zoo and I couldn't get to the Genius Bar after. I was very concerned since I haven't bought an external drive yet. My old Mac had an extra WD internal, so I just hadn't gotten around to it yet. When I sold it to a friend, I deleted all my personal files, so if this drive went I was cooked. At the Apple Store they seemed very concerned about this and wanted me to buy an external drive and back up my files, then bring the machine back to them. I wasn't about to pay Apple Store prices for an external, so they told me to buy one from them and just return it when I got one cheaper elsewhere. Unbelievably considerate, I think.

They really seemed to want to resolve this issue, so I figured it was a well reported problem. When I got home I got online and, sure enough, it is.

My drive is an NVidea ST31000528ASQ. Didn't even know NVidea made HDs. NVidea optical drive, too (which is very noisy).

I ran Time Machine and backed up the drive onto an Iomega eGo through the Firewire 800 port and it only took about half an hour (less than 200GB). Now that I am backed up, I think I am going to wait to see if the drive crashes before I bring it back. Maybe more info will come forward by then. They seem convinced that a hardware scan will show that the drive needs replacing if it is making noise. The onetoone teacher listened with a stethoscope and couldn't hear it, but the place was a zoo, so it's not surprising. What was surprising was that they actually had a stethoscope on hand for him to use in the first place. lol

BTW, this is my second 27" iMac. First one quit after two days and the optical drive kept spitting out the OS Install DVD, so I couldn't do anything with it. Then, after migrating my files from my old Tiger machine, the thing went berserk and started letting just about every program hog up all the system resources. Even the Activity Monitor was hogging up over 80% of the system resources at one time (have a screen capture to prove it). Over 8 hours on the phone with Apple technical support and nothing was fixing it. Then two days later they came out with 10.6.2 and the problem vanished.

Jan 4, 2010 10:50 AM in response to IMACPATRICIO

What week number was it made? Find out by putting your Serial Number into www.appleserialnumberinfo.com . Week nos 45-47 seem to be the worst affected. Mine is a 45.

Because you have a years' warranty (more if you have AppleCare) you could wait for a month or so for new batches to become available that hopefully will not have these issues, and then replace your iMac again.

Also, what hard drive is in your iMac? The noisiest seem to be the Seagate ST31000528ASQ's. You can find the drive you have by clicking on Apple Logo -> About this mac -> More Info -> Click Serial-ATA in the Side pane, see if the model number ST31000528ASQ matches anything.

Drives made by WD seem to be the quietest, but only a lucky few have iMac's with them in.

Jan 8, 2010 7:48 AM in response to suzkid

Hi

Apple replaced my original Seagate 1 TB drive with a Hitachi 1 TB; the new drive is just about as noisy as the old one, although I know some people have had better luck with their replacements. I think we're stuck waiting for a firmware fix, perhaps having to do with the new method of thermal sensing on the iMac 27 inch models. The good news is that very nice people at Apple Support said it's a known problem, so at least Apple isn't in denial for a change. How that will translate into getting their engineers working on the fix is anybody's guess.

Jan 9, 2010 1:37 AM in response to Brookzy

well add me to the now crappy hard disk camp 😟

swapped my faulty imac which had a western digital hard disk which was beautiful and quiet and fast now the new machine has a cheap crapgate hard disk which makes it sound like the imac is hungry when its accessing data on it!

apple, youve cocked up in just about every aspect of this imac big time!

27" iMac hard drive noise

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.