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Level 1

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cannot download itunes 9 due to an old version of bonjour

Everytime i try to download itunes 9 it tells me an older version of bonjour is interfering with the download. How do I fix this? Bonjour won't let me uninstall on my computer, and I can't just right click to delete the folder.

Posted on Nov 25, 2009 4:12 AM

17 replies

b noir

Level 9

72,324 points

Nov 29, 2009 9:37 AM in response to Abbie C

*Replying to Abbie*

Sorry about the delay, Abbie.

i use windows XP =P

Okay. It sounds like you've been using the following document:

[Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP|http://support.apple.com/kb/HT1925]

The silly sausages at Apple have forgotten to include explicit instructions on how to uninstall BonJour in that document. So I think that's probably still installed, and so your mdnsResponder.exe process is still running, and so you get that message about mdnsNSP.dll when you try to delete the BonJour folder.

So, head into your Add or Remove Programs control panel again. Select "BonJour" and click "remove".

Are you able to delete the BonJour folder now?

Abbie C

Level 1

0 points

Dec 2, 2009 3:55 AM in response to b noir

it's ok

it's no longer in my Add or Remove Programs control panel
but the folder is still there and "mdnsNSP.dll" is the only thing left
i tried to delete "mdnsNSP.dll", but everytime it says that "mdnsNSP.dll" is being used. then i opened the Task Manager, i can't find the name. so i can't either end the process or delete it.

Message was edited by: Abbie C

cannot download itunes 9 due to an old version of bonjour