Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Runion Author

Level 1

0 points

"The installer encountered errors before itunes could be configured...

Your system has not been modified."

I have all the windows updates so I have no clue whats wrong.

Dell

Posted on Nov 29, 2009 8:04 AM

25 replies

b noir

Level 9

72,324 points

Dec 9, 2009 9:40 AM in response to Runion

Thank you Runion!

Okay ... starting work on (b) possibilities.

Before turning to folder permissions issues, I think we'd better quickly check to see if your Windows Installer Service itself is feeling a bit off-color. If it's a bit upset, reregistering the service can be of some help (and it's a pretty quick procedure).

So, try *method 4* from the following document:

[How to resolve Common "Windows Installer" Problems|http://support.microsoft.com/kb/555175]

Any better luck with an install after reregistering the service?

Dec 12, 2009 4:12 PM in response to b noir

I'm having the exact same problem. I've removed itunes, installed QT by itself, run a registry cleaner and rebooted. Nothing. Same error message. One thing that happens that I'm not sure should: "rolling back action" occurs as the final step of the install, before the message.

XP, firefox.

collroll

Level 1

0 points

Dec 26, 2009 10:51 PM in response to wordsmith818

anybody figure out a solution to this problem?! i just came across the same thing..

Dec 27, 2009 5:23 AM in response to b noir

hi im having the same prob ive tried everything in this forum with no luck can anyone help me really not to happy with itunes dont seem to have any help for this problem thanks ryan

Dec 27, 2009 11:13 AM in response to aussie_ryan

I finally called Apple support on the phone and got some relief. This worked: Remove itunes, quicktime, apple software update, apple mobile device support, bonjour, and apple application support IN THAT ORDER. Create a (temporary) New User on your system (with admin authorization, or give your guest user authority) and install itunes on that user. Logout of that user, and open itunes in your regular way. When you go back to your own user, the iPod will sync.

Good luck!

Dec 29, 2009 9:45 AM in response to Runion

Please post what happened next Runion, as I have the same problem, and have tried the same things. HP Premium Vista, downloaded movies to Itunes, going to Hawaii tomorrow, Itunes won't update, uninstalled, tried the fixes, dying here...

Jan 30, 2010 8:38 PM in response to b noir

Solution to "The older version of itunes cannot be removed." 9.0.2.25

Delete this key prior to installing iTunes.

HKEY LOCALMACHINE\SOFTWARE\Classes\Installer\Products\D2D5415EB39761A4AB24F331EEAAD7E5

(Contains Apple stuff in there)

Jan 30, 2010 8:46 PM in response to hoof_hearted

Steps to finding my solution:

rename C:\WINDOWS\INSTALLER directory (save it)

run itunes setup, but don't click error dialog away yet

go into fresh c:\windows\installer dir and grab a copy of these msi files
(namely the 47MB one which is the itunes installer)

google up "msi files command line options" the second link reveal some of these

drop to a dos prompt and add the /log=c:\ilog.txt to the 47mb msi file and run it

at the bottom of this log is an error about it trying to hitup this key with a blank packagename

Feb 6, 2010 5:26 PM in response to wordsmith818

wordsmith818 wrote:
I finally called Apple support on the phone and got some relief. This worked: Remove itunes, quicktime, apple software update, apple mobile device support, bonjour, and apple application support IN THAT ORDER. Create a (temporary) New User on your system (with admin authorization, or give your guest user authority) and install itunes on that user. Logout of that user, and open itunes in your regular way. When you go back to your own user, the iPod will sync.

Good luck!

Feb 6, 2010 5:27 PM in response to wordsmith818

wordsmith818 wrote:
I finally called Apple support on the phone and got some relief. This worked: Remove itunes, quicktime, apple software update, apple mobile device support, bonjour, and apple application support IN THAT ORDER. Create a (temporary) New User on your system (with admin authorization, or give your guest user authority) and install itunes on that user. Logout of that user, and open itunes in your regular way. When you go back to your own user, the iPod will sync.

Good luck!

This.

Just uninstall everything, in that order in CASE it doesn't work otherwise, I did it in that order even though i didn't have that apple mobile thing.

"The installer encountered errors before itunes could be configured...