Orange USB Modem with "Mobile Partner" connects but won't load pages

Question

Level 3

546 points

Orange USB Modem with "Mobile Partner" connects but won't load pages

All,

I talked Orange Telecom into giving me a free trial with one of their USB modems. I plugged the modem into my MB Pro, installed the "Mobile Partner" software and configured the connection settings as specified by the Tech. I am able to connect fine using the device, however, it will not allow me to receive data, so I am unable to load web pages. The connection says that I am sending data, but not receiving anything. Any ideas on what I need to do in order to successfully receive data?

Current Settings are as follows:

Connection: Orange
APN: orange.ug
Phone Number: *99#
user: orange
password: orange

with these settings I am able to connect fine, but no data is received. I am guessing this has something to do with a setting in Network Preferences, but I can't figure out why it's not working. Any help would be appreciated.

Thanks,
Joe

2.4 GHz MB Pro, Mac OS X (10.5.3), iPod touch, 2x Airport Express

Posted on Dec 2, 2009 7:10 AM

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Answer 1

sig

Level 8

35,862 points

Dec 2, 2009 9:02 AM in response to jbiedlin

Check the settings with the Tech rep. You may have transposed the phone number setting.

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Answer 2

jbiedlin Author

Level 3

546 points

Dec 2, 2009 11:41 AM in response to sig

Hi Sig - thanks for the reply. Unfortunately, I was sitting with the Tech rep when we configured the settings, so we are both sure the phone number was right. Additionally, I am connecting and I can see that information is being "sent," however the problem is that no information is being "received" so I am unable to load web pages, etc.

It must be some sort of problem with the network settings in Mac OS because there does not appear to be any problem connecting to the service, the problem has been receiving information. Any other suggestions or help would be appreciated.

Thanks,
JB

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Answer 3

F Shippey

Level 7

21,500 points

Dec 2, 2009 12:02 PM in response to jbiedlin

I can see that information is being "sent,"

Yes, but you can't see if that information is actually being RECEIVED at the Orange Telecom end. Your computer may simply be sending information trying to connect.

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