Switchers beware - email from Mail is not processed by Outlook properly

I was furious to learn yesterday that many of the emails I have sent over the past few months to Customers / Suppliers / Colleagues and friends just haven't been read properly. The reason for this due to Mail's failing to send a compatible format which can easily be read on outlook!!! Either the email is not able to be processed by Outlook properly, or Mail sends it in an unexpected format removing text from the message, unexpectedly. Just be very careful not to assume your email is being read in a way Mail presents it to you by your Outlook recipients!

This is absolutely unforgivable, IMHO, from such a basic application which is apparently part of the "most advances operating system in the world"! Apple like to keep crowing about the compatibility with Microsoft applications, but they cant even claim this for their basic bundled email client!

I have a few examples, here is one: create a new mail; type some text; leave 3 line spaces; type some more text; leave 3 more line spaces; type some text to sign off. Insert two photos by drag and drop into the two spaces you left between the text. The mail looks great doesn't it? Address it to a friend who uses Outlook (certainly Outlook 2008) on Windows (or an address which can be set-up on a Windows Outlook client), press send. Check out how it looks in your sent items, still looks great! Now check it on Outlook. The first piece of text is in the message body. The photos are there as attachments. The rest of your message has been shifted to two separate text attachments which look too innocuous to be bothered with. I wonder how this would look on a blackberry???

The point is, depending on how the mail is worded can mean the actual message can be completely lost and you would never know why?

This is a massive failing for Mail which I don't see many people discussing, so am I alone? Other examples include inserted line breaks in messages once they are read on Outlook. I dread to think how the mail appears on a blackberry?

If I knew how to include screen shots here I would.

iMac intel, Mac OS X (10.6.2), iPhone 3GS 16GB, macbook

Posted on Dec 5, 2009 5:44 AM

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46 replies

Jan 6, 2010 8:46 AM in response to Robert Borley

This reply is for Robert and anyone else using the manual font change workaround.

I was having the same problem: Outlook users received a partial message and several text/image attachments.

Here's a workaround that doesn't require manual intervention or automator scripting:

Go to Mail>Preferences>Signatures. If you haven't created a signature, do so now. Below the signature text box UNcheck "Always match my default message font." Select your signature. Control-click > font > show fonts. Choose any font that differs from your default message font. Enable this signature by default for all of your outgoing messages.

I just tried this with my own setup. Formatting appears "fixed" when viewing the message in Outlook 2007.

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Switchers beware - email from Mail is not processed by Outlook properly

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