gthull644

Q: Internet connection lost after sleep - Ethernet

I have just started using a new router (a Linksys). My problem is that after the iMac comes out of sleep I cannot get an internet connection using ethernet. It is not the router, a PC connected at the same time does not lose its connection and the internet light on the router stays lit.

When I lose the connection I cannot access the router's web page @ 192.168.1.1. The admin login box appears but with a name that relates to a previous router I used. I assume that this is part of the problem.

Any ideas?

iMac, Mac OS X (10.6.2)

Posted on Dec 8, 2009 9:01 AM

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Q: Internet connection lost after sleep - Ethernet

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  • by nzbsgfan,

    nzbsgfan nzbsgfan Jun 13, 2012 11:01 PM in response to gthull644
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    Jun 13, 2012 11:01 PM in response to gthull644

    I can confirm a few things.

     

    At least in my case this is not a WiFi issue.

    It isnt a DNS issue either.

     

    In the case of my machine the ethernet connectivity to my ADSL router is compromised.

     

    Renewing lease on my ethernet connection doesn't seem to make any difference, and is actually misleading - because I believe the lease isnt renewed at all - afterward I still cannot ping the router.

     

    Netstat, or traceroute also do not work. I get weird memory assignment messages when i try to do this.

     

    The fix for me is to remove the ethernet option in System Preferences>Network and immediately adding it in again.

     

    Everything then works fine, without touching anything else on my iMac.

     

    I believe this is a software issue - where the mac - upon wakeup, doesnt start up the ethernet port (and perhaps wifi) correctly.

     

    I'm tempted to try a wired keyboard to eliminate the possibility that my Bluetooth keyboard is the underlying cause - just to see if this issue happens less frequently.

     

    I'll update this thread with my findings - if anyone is interested.

  • by striving to better, oft we mar what's well,

    striving to better, oft we mar what's well striving to better, oft we mar what's well Jun 14, 2012 1:17 PM in response to gthull644
    Level 1 (0 points)
    Jun 14, 2012 1:17 PM in response to gthull644

    In my case the solution was relatively straightforward.  When, as a newbie, I set up my time capsule, I didn't appreciate that I'd need to create my own mac network and link to the time capsule through that.  Instead, I turned on my new iMac and it found my existing router and linked to the internet through that.  As a result, my backups were going through my router to my time capsule.  The Apple Fast Lane people explained to me that the size of backups is a common reason for theinternet connection to be dropped.  Once I created my mac network and pointed my iMac at that instead of the router everything worked smoothly and its been running like that now for 6 months.

     

    Apologies - disregard this post which is on the wrong thread.

     

    Message was edited by: striving to better, oft we mar what\'s well

  • by g8k3pr,

    g8k3pr g8k3pr Aug 5, 2012 7:53 AM in response to cgoyette
    Level 1 (5 points)
    Aug 5, 2012 7:53 AM in response to cgoyette

    Same here.  Time machine is turned off and I am still experiencing the issue. 

  • by RatLab,

    RatLab RatLab Aug 11, 2012 10:01 AM in response to gthull644
    Level 1 (0 points)
    Aug 11, 2012 10:01 AM in response to gthull644

    I just put my computer to sleep for 10 seconds and when I woke it up I didn't have an internet connection. So, I looked at the bar at the top og my screen and the little wirless symbol was searching for a connection. so I clicked the drop down box for QWEST.  And it found its self.

      Possibly the APPLE software weenies are not validating there software fully; (which I understand, it's a big job. No excuses, though).  I'm going to test it again after I send this reply.

     

    Well, after a brief sleep... I can say RATS!  That didnt work  -- I had to jump through the same hoops.  Click the WI-FI symbol again and click my internet provider (QWEST).

     

    Message was edited by: RatLab

  • by Michael Streubert,

    Michael Streubert Michael Streubert Aug 12, 2012 1:45 PM in response to gthull644
    Level 1 (5 points)
    Aug 12, 2012 1:45 PM in response to gthull644

    Probably the same issue, although not guaranteed to happen everytime my hard disk goes to sleep. I wake my iMac up (3.4ghz, i7 running Mountain Lion), no connection. Router lights are all normal. Switch over to Airport and internet works fine. Switch back, no connection.

  • by Oliver Hood,

    Oliver Hood Oliver Hood Aug 14, 2012 9:35 AM in response to Michael Streubert
    Level 1 (0 points)
    Aug 14, 2012 9:35 AM in response to Michael Streubert

    Having a very similar issue (same iMac spec). A restart cures it, but that's not a fix. Quite inconvenient.

  • by nzbsgfan,

    nzbsgfan nzbsgfan Aug 14, 2012 4:36 PM in response to Oliver Hood
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    Aug 14, 2012 4:36 PM in response to Oliver Hood

    If you remove the Ethernet connection under "networking" in "system information" then add it again your connection to the network will be restored without a restart. Note - renew lease doesnt fix this. You have to remove then add the Ethernet. I believe that turning off the "wake on LAN" option will stop this issue from occurring as often. As I've mentioned previously I believe this is a startup glitch in software when the Mac wakes from a sleep session. Fortunately it doesn't happen all the time . Cheers Mark.

  • by Michael Streubert,

    Michael Streubert Michael Streubert Aug 14, 2012 7:00 PM in response to nzbsgfan
    Level 1 (5 points)
    Aug 14, 2012 7:00 PM in response to nzbsgfan

    I've removed the ethernet from my "Network" panel from my system preferences and then readded. I saw that recommended earlier in the thread a few weeks back, but it didn't seem to have a lasting effect (this previous week my computer was plagued with the glitch).

     

    I'm not sure that's exactly what you're recommending, I'm worthless when it comes to networking, and can only follow the kinds of instructions you'd give to your grandmother. I don't know where the "wake on LAN" option is.

     

    Thanks for your help, if you have time I'd be curious to know if I've understood your direction at all.

  • by nzbsgfan,

    nzbsgfan nzbsgfan Aug 14, 2012 7:30 PM in response to Michael Streubert
    Level 1 (0 points)
    Aug 14, 2012 7:30 PM in response to Michael Streubert

    No worries - ill post a better instruction for you later today :)

  • by craigfromwinter springs,

    craigfromwinter springs craigfromwinter springs Aug 14, 2012 8:15 PM in response to nzbsgfan
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    Aug 14, 2012 8:15 PM in response to nzbsgfan

    I held some hope there for a while but the problem is back worse than ever.  I had a couple of months where the problem was only occasional and the internet connection would resume quickly.  Now after sleep the connection is lost and I can only get it back with a restart.

  • by nzbsgfan,

    nzbsgfan nzbsgfan Aug 15, 2012 4:04 AM in response to Michael Streubert
    Level 1 (0 points)
    Aug 15, 2012 4:04 AM in response to Michael Streubert

    If you are running Mountain Lion

     

    Click on the System Preferences Icon on your Dock (the icon that looks like a gear wheel)

    Under the "Hardware" heading click on the Lightbulb icon designated "Energy Saver"

    Make sure that the "Wake for Network Access" box is unticked

     

    There is a similar option in Lion and Snow Leopard - although it may be something like Wake on LAN...

     

    That improved things for me.

     

    Cheers

     

    Mark.

  • by craigfromwinter springs,

    craigfromwinter springs craigfromwinter springs Aug 16, 2012 9:25 AM in response to nzbsgfan
    Level 1 (0 points)
    Aug 16, 2012 9:25 AM in response to nzbsgfan

    Mark, My system is/was configured as you suggested and I had/have the problem anyway.  Craig

  • by nzbsgfan,

    nzbsgfan nzbsgfan Aug 16, 2012 11:19 AM in response to craigfromwinter springs
    Level 1 (0 points)
    Aug 16, 2012 11:19 AM in response to craigfromwinter springs

    Open up system preferences and go to network. Make a note of your settings as you may have to rebuild them.

     

    Click on finder

     

    On the top meny bar select Go and under that option "Go to Folder"

     

    put the following in .... /Library/Preferences/SystemConfiguration/

     

    Rename the preferences.plist file that you see in the window, to preferences.plist.old

     

    Reboot your mac - a new preferences.plist file will be generated. This step is important

     

    Check your network settings and make them the same as before if required.

     

    That should help.

     

    By the way - all this information was supplied by a user called James_N from this link...

     

    https://discussions.apple.com/thread/3200535?start=0&tstart=0

     

     

    I've just made it simplier to follow

  • by docrobc,

    docrobc docrobc Aug 17, 2012 6:12 AM in response to gthull644
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    Aug 17, 2012 6:12 AM in response to gthull644

    I finally figured out what my problem was and now everything works!!! I had tried several different ethernet cables I had lying around but continued to have the same problem with every one. I changed out the swtich that my home network was all going through and rewired the RJ45 plug at that end and it still wouldn't hold the connection after sleeping. Finally I pulled the wall cover off the wall in my office, replaced the RJ45 plug and connected the cable in the wall to the new plug, put everything back together, plugged in my ethernet cable from my computer and now everything works as it's supposed to. And no troubles now for several months. It must have had a bad connection, but not bad enough to just not work at all. Also my tester was reading good even before changing it out, otherwise I would have done it a long time ago.

  • by nzbsgfan,

    nzbsgfan nzbsgfan Aug 17, 2012 6:26 AM in response to docrobc
    Level 1 (0 points)
    Aug 17, 2012 6:26 AM in response to docrobc

    That's great - I'm glad you found your issue.

    Unfortunately in my case I proved it out of the physical cables.

     

    In the end the preferences.plist file sorted the issue for me. Now the problem only happens once in a blue moon.

     

    I wish apple would sort this issue - its been about since Snow Leopard :)

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