Ipod classic not connecting (not even showing 'do not disconnect' on Ipod)

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Level 1

8 points

Ipod classic not connecting (not even showing 'do not disconnect' on Ipod)

Help! I have an ipod classic and, since I upgraded to itunes 9, I have noticed that, all of a sudden, my ipod won't connect at all.

When I connect the USB cable to the ipod, the screen lights up but does not start charging nor does it show 'do not disconnect', and the ipod is obviously not recognised by Itunes. I have tested the same USB port on my printer with no problems, so it doesn't seem to be the port. I have also tried downgrading to itunes 8 with no problems. I have tested the cable and ipod on another computer and it worked fine. I am basically all out of ideas as to how to fix it.

When I restart the computer with the ipod plugged in, the ipod briefly starts charging and shows 'do not disconnect' before disappearing after a few seconds. It is a total mystery to me.

Does anyone have any ideas whatsoever? I am getting desperate!!!

Mac OS X (10.4.11)

Posted on Dec 11, 2009 11:43 PM

Reply

Answer 1

Dec 12, 2009 10:30 PM in response to Gareth123456

I have the same problem as you describe it. My iPod Classic 160GB freezes up when I plug the apple usb cable into the iPod. I am using Windows 7 64bit, and iTunes v9.0.2.25 64bit for Windows Vista & Windows 7. Firmware 2.0.3 PC. And I do not have this problem with my iPod Classic 80GB.
This is the workaround to the problem: Reset your iPod. You need to hold down the center button and MENU button TOGETHER, and wait for the iPod to start resetting. Then release the buttons. When the Reset completes, it should start synchronizing normally.

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Answer 2

Gareth123456 Author

Level 1

8 points

Dec 13, 2009 3:35 AM in response to cripple-creek

Thanks for your reply, but no luck with that. It still seems like I have the same problem (it is a mac I have so maybe that's why it worked for you). I have also tried putting it in disk mode but that doesn't seem to make any difference.

If anything else comes to mind, please let me know!

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Answer 3

Darth

Level 3

631 points

Dec 13, 2009 1:32 PM in response to Gareth123456

This is my issue as well. I have a 160 Gb iPod classic that I don't use as often since I got an iPod Touch. Went to sync the Classic this afternoon and it doesn't show in the Finder and iTunes doesn't recognize it. It shows as connected to USB in System Profiler. I disconnect it (no warning not to disconnect) and it is frozen. I was able to reset it and it plays fine, just isn't recognized and won't sync. Looks a widespread issue for users of iTunes 9. I'm running iTunes 9.02.

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Answer 4

Darth

Level 3

631 points

Dec 13, 2009 1:58 PM in response to Darth

An update: Poked around on the boards a bit to see if there were any answers. Reset the iPod, quit iTunes and re-opened. Re-connected the iPod and now it's syncing without difficulty. Not much of a fix, we'll see if it works next time.

darth

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Answer 5

Gareth123456 Author

Level 1

8 points

Dec 14, 2009 9:57 AM in response to LexKY

The options I have considered are:

1) Restore ipod using a friend's computer
2) Buy a Firewire cable and try that

Does anyone know if either of these will do the trick? Obviously reluctant to do the first one!

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Answer 6

Jan 28, 2010 8:07 AM in response to Gareth123456

I'm having the same problem with my new (refurbished) 160gb. Sometimes it will connect just fine and others nothing will happen. Sometimes, doing the reset will fix it and others it wont. It's a weird problem.

I have tried the firewire cable from my older Ipod and it wont work with the new Ipod. It will charge it but that's about it.

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Answer 7

Dec 14, 2009 4:38 AM in response to Gareth123456

yep some problem mate, Search discussion "Topic : Ipod will NOT sync"

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Answer 8

LexKY

Level 1

0 points

Dec 14, 2009 7:47 AM in response to Gareth123456

I am having the same issue. I have tried everything on the support pages and have had nothing to work. HELP.

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