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The Zach Level 2 Level 2
Normally when we rent a movie from the iTunes Store via Apple TV we're able to start watching it within a few minutes. We just rented one, however, and the downloading process is going super slow. It's been downloading for at least 10 minutes, it's just 22 percent done, and AppleTV is saying that we won't be able to start watching it for another 35 minutes.

Our Internet seems to be working fine and at normal speeds otherwise though.

Any idea why the Apple TV is taking so long to download this movie rental?

MacBook Pro, 2.56 GHz, 4 GB RAM. 250 GB HD; iMac, 2.4 GHz, 2 GB RAM, 500 GB HD, Mac OS X (10.6.2), iPhone 3Gs, AppleTV, PowerBook G4
  • Alley_Cat Level 6 Level 6
    Have you recently update to softawre 3.0+
    I've seen a few comments along these lines.

    It's all relative, but I'd love to be able to download a movie within an hour - takes about 12 hours for me on my poor UK (BT line) internet connection.

    Message was edited by: Alley_Cat
  • Ian Cashman Level 1 Level 1
    im having same trouble tonight. hd rentals are usually ready to watch within a few minutes. its taken over 3 hours to download 26% of the movie tonight. my connection is running fine, so the problem is not there.

    will be wanting a refund because its too late to watch the movie now.
  • Chenks Level 5 Level 5
    expertise.notebooks
    Notebooks
    Ian Cashman wrote:
    will be wanting a refund because its too late to watch the movie now.


    you have 30 days to start watching it.
  • APPLinvestor Level 1 Level 1
    I am getting the same too, i have "speedtested" my connection and it is blazing fast - must be the apple side of the equation. This has happened before, I am getting tired of renting a movie and then not being able to watch it that night.
  • lineout Level 1 Level 1
    Is it Hi-def or SD? SD movies are normally ready to watch in a few minutes. HD movies take longer (I think it says something to this affect on the Apple website).

    Cheers,
  • The Zach Level 2 Level 2
    Chenks wrote:
    Ian Cashman wrote:
    will be wanting a refund because its too late to watch the movie now.


    you have 30 days to start watching it.


    He probably means that it's too late in the evening to start the video, at least that was our problem.

    The movie was Hi-def, lineout, but they almost always are and we've never had it take so long--it would have been faster for me to drive out to the local video store and pick up a DVD.
  • Ian Cashman Level 1 Level 1
    Chenks wrote:


    you have 30 days to start watching it.


    but i wanted to watch on sunday evening as we have managed to do many times before. apple were happy to refund anyway so im happy.
  • Mer72 Level 1 Level 1
    I am having major issues downloading rentals, max speed for our village is 3mb(if thats what you call it) any how, usually takes me 2 hrs to download a film, last 3 films taking me 80hrs-30hrs!!!!!!!!!!!! Rubbish on the tv, kids and I want to watch a movie pronto, checked internet speed, all working well, got my maximum. Can anyone tell me what is going on??!!!! I normally download on to my Imac. I have recently downloaded some software, for my new wamcom bamboo fun? is it related?
    Any feedback would be greatly appreciated. Many thanks
  • Mer72 Level 1 Level 1
    I am having major issues downloading rentals, max speed for our village is 3mb(if thats what you call it) any how, usually takes me 2 hrs to download a film, last 3 films taking me 80hrs-30hrs!!!!!!!!!!!! Rubbish on the tv, kids and I want to watch a movie pronto, checked internet speed, all working well, got my maximum. Can anyone tell me what is going on??!!!! I normally download on to my Imac. I have recently downloaded some software, for my new wamcom bamboo fun? is it related?
    Any feedback would be greatly appreciated. Many thanks
  • Mer72 Level 1 Level 1
    I am having major issues downloading rentals, max speed for our village is 3mb(if thats what you call it) any how, usually takes me 2 hrs to download a film, last 3 films taking me 80hrs-30hrs!!!!!!!!!!!! Rubbish on the tv, kids and I want to watch a movie pronto, checked internet speed, all working well, got my maximum. Can anyone tell me what is going on??!!!! I normally download on to my Imac. I have recently downloaded some software, for my new wamcom bamboo fun? is it related?
    Any feedback would be greatly appreciated. Many thanks
  • ellimac Level 1 Level 1
    I have never waited this long to download a movie rental, HD or otherwise. Just 14% in an hour and a half! I ordered the rental directly from apple tv, not itunes on my imac. This is ridiculous. My family wanted to watch the movie tonight, not sometime in the next 30 days. What's the problem?
  • doowe Level 1 Level 1
    I was wondering how you got refunded from Itunes. I too tried to download a rental last nite and began watching it, then 35 minutes in it froze and said it needed to keep downloading. Waited 15 more minutes and it wouldnt let us go any further so we went to bed... frustrating. thanks
  • Ian Fradsham Level 1 Level 1
    You guys aren't alone. I have notice slow downloads increasing in frequency. As of today, I don't get past the 0% download mark. AppleTV is really becoming unusable as a way to watch movies, which is why I bought it in the first place.
  • sydneyfx Level 1 Level 1
    Yep, I'm having the same problem on my Apple TV. It's not always like this but tonight the family wanted to watch a movie and 30 minutes downloading later it still says 11 hours to go. When you want to watch a movie, you really want to watch it within a few minutes of renting it, otherwise you might as well go to the video store and rent it from there.
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