Previous 1 2 Next 17 Replies Latest reply: Dec 29, 2009 9:03 AM by Alley_Cat
mattliz Level 1 Level 1 (0 points)
My Apple TV is two days old and is driving me crazy. It has been set up properly and recognizes the network but keeps going to sleep and dropping off the network. This makes streaming and synching almost impossible. Before I send it back as being a useless object, does anyone have a solution for this problem?

imac, Mac OS X (10.6.2)
  • Chenks Level 5 Level 5 (7,420 points)
    the appletv does not go to sleep on its own, it will only go to sleep if you specifically choose the sleep option from the menu.

    even then, the appletv stays on the network when it is asleep.

    if your appletv keeps dropping off the network, then it is most likely a network related issue that you have.
  • mattliz Level 1 Level 1 (0 points)
    Thanks for this. Nothing else I have drops off the network, only the Apple TV.

    How do I find the "menu" to check the sleep function?

    Many thanks for your assistance with this.
  • capaho Level 4 Level 4 (3,650 points)
    Nothing else I have drops off the network, only the Apple TV.


    Network dropouts for ATV wi-fi are a common problem, unfortunately. This forum is full of such complaints. Try setting a longer DHCP timeout time in your router and see if that helps. If not, take it to an Apple store or contact AppleCare for a possible replacement. If nothing solves the problem, you may need to give up on wi-fi and connect it by Ethernet cable.
  • mattliz Level 1 Level 1 (0 points)
    After a week of my new Apple TV refusing to stay on line through my wireless network, I have solved the problem by buying an Ethernet cable and using that. All is fine now but Apple need to recognize the problem and do something about it, given the number of items on this discussion forum with an identical wireless network problem to mine.
  • Alley_Cat Level 6 Level 6 (18,430 points)
    mattliz wrote:


    Really makes you wonder if you've got a lemon - I'd get it replaced - while it may be your wi-fi network environment it may just have a dodgy wireless card.
  • Ghyslain Level 1 Level 1 (15 points)
    Hello mattliz,

    I had similar issues with loosing connection when waking up the Apple TV. Sometimes the signal would just drop out of nowhere.

    One thing that solved my problem was switching my wireless access point to Media Access Control address (MAC address) instead of password-based access.

    Hope this helps.
  • capaho Level 4 Level 4 (3,650 points)
    One thing that solved my problem was switching my wireless access point to Media Access Control address (MAC address) instead of password-based access.


    Does that mean you stopped using WAP or WEP encryption? Restricting access to your router by MAC address doesn't provide any encryption, so a miscreant in close proximity could read all of your wi-fi traffic (and, yes, there are people who really do that). That's not a particularly good idea if you live in a populated area.
  • Alley_Cat Level 6 Level 6 (18,430 points)
    capaho wrote:
    One thing that solved my problem was switching my wireless access point to Media Access Control address (MAC address) instead of password-based access.


    Does that mean you stopped using WAP or WEP encryption? Restricting access to your router by MAC address doesn't provide any encryption, so a miscreant in close proximity could read all of your wi-fi traffic (and, yes, there are people who really do that). That's not a particularly good idea if you live in a populated area.


    Good advice.

    Turning off encryption is ok for quick troubleshooting but even then not risk free. I use WPA and MAC address list based access, and I would not be surprised if MAC addresses could be spoofed wirelessly by someone eavesdropping to do more than just intercept packets.
  • Ghyslain Level 1 Level 1 (15 points)
    I'm actually using 1 wireless router (D-Link WR1310) and 1 Airport Extreme Base station. The D-Link is connected to my modem and the AEB is connected to my D-Link. I use my AEB for my Apple TV only and it is MAC enabled.
  • Ghyslain Level 1 Level 1 (15 points)
    Good advice indeed. I just might revise my setup.

    Having the Apple TV dropping out and not reconnecting automatically is so annoying!
  • Alley_Cat Level 6 Level 6 (18,430 points)
    Ghyslain wrote:
    I'm actually using 1 wireless router (D-Link WR1310) and 1 Airport Extreme Base station. The D-Link is connected to my modem and the AEB is connected to my D-Link. I use my AEB for my Apple TV only and it is MAC enabled.


    You might still run the risk of someone being able to connect the Airport Extreme, not just eavesdrop, spoofing the MAC address, and from there access things connected via the D-Link.

    Ultimately, you know what you've set up in detail and I don't, so you may have covered all potential security issues.

    There's a fine line between paranoia and good security sometimes - lots of risks are unlikely to happen but small risks nonetheless.
  • Alley_Cat Level 6 Level 6 (18,430 points)
    Ghyslain wrote:
    Good advice indeed. I just might revise my setup.

    Having the Apple TV dropping out and not reconnecting automatically is so annoying!


    Not sure if it would be suitable for you but for some of my AppleTVs I use mains powerline network adapters, 1 adapter in mains socket near router connected via ethernet, 1 near device connected via ethernet. Network traffic can be encrypted on most of these devices - it's just like having a long ethernet cable, though the full quoted speeds are often not achievable in practice, as with wi-fi. I use Devolo, but Netgear and many others make them.
  • Ghyslain Level 1 Level 1 (15 points)
    Alley_Cat, Thanks for the tips!
  • Alley_Cat Level 6 Level 6 (18,430 points)
    Ghyslain wrote:
    Having the Apple TV dropping out and not reconnecting automatically is so annoying!


    This is the biggest issue I used to find - it's not the fact that wi-fi can be predictably interrupted say I stick the microwave on for 30 secs, but the frequent inability for iTunes/AppleTV to re-establish contact once the interference has resolved when other things do. Convinced it's a software issue in origin.
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