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Error codes -6999, -48, iphone won't sync!

Hello!
I'm new to this forum, having been an ipod owner for many years with no probs whatsoever, I've never really needed to ask any questions before (and I certainly don't know enough to answer any!)

I'm a very lucky girl and was bought an iphone 3GS for my birthday. However.... it absolutely will not sync. I have the latest itunes which will sync perfectly with my ipod original 30GB. It absolutely refuses to sync the iphone 😟

Error codes -6999 and -48 show up after the message telling me that it won't sync because the folder can't be found. Apple support has no suggestions/solutions and all itunes suggests is resetting the iphone (which I've done now, 3 times). I've been through previous discussions on here that suggest switching off firewall. Tried it, nothing. Tried reinstalling itunes, nothing. Tried checking the iphone as a disk for errors, nothing.

Anyone got any ideas? Or am I right in thinking that taking it back to the store in the morning with a sad face could be the only way forward?

Thank you all in advance!

HP Pavilion DV62005TX, Windows 7

Posted on Dec 18, 2009 6:34 AM

Best reply

tonyacos

Level 1

25 points

Posted on Dec 18, 2009 8:55 PM

Hi Katy I have the same problem but I get errors when I synch applications downloaded from iTunes, it seems to be an incompatibility problem between iTunes and Windows 7 (that's sure), so far there is no solution for this issue yet, but I've tried syncing my iPhone 3GS in Windows XP and works perfectly and doesn't give me any errors or problems. Try syncing your iPhone to another PC with Windows XP and the lastest iTunes installed.

View in context

65 replies

Jan 12, 2010 4:37 PM in response to LeeMidWest

Dell Studio 1747 System BIOS
Release Date: 1/12/2010
Version: A04
Download Type: BIOS
Other Versions
File Format: Windows/DOS
File Size: 4 MB

http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&re leaseid=R254638&SystemID=STUDIO1747&servicetag=&os=W732&osl=en&deviceid=21367&de vlib=0&typecnt=0&vercnt=3&catid=-1&impid=-1&formatcnt=2&libid=1&typeid=-1&dateid =-1&formatid=-1&fileid=373520

Custom Instructions for 1747A04_DOS.exe:

1. Boot to DOS
2. Run 1747A04_DOS.exe
3. Reboot system

Jan 13, 2010 3:19 AM in response to iphone3Gguy

I have a HP DV6 2005TX which has Intel Core i7 processor. I routinely got these issues but would have never thought it was an issue with the equipment inside the PC, I thought it was iTunes or the iPhone. I went to the HP website and got the latest BIOS drivers and the problem is now fixed. I have an iPhone.

When I was on HP's website, I noticed that my brand new computer perhaps in early December has loads of various drivers which have been updated. Such that you download them all one by one making sure that each one works.

In the meantime....I have lost loads of iPhone Application data 😟

Jan 14, 2010 1:17 AM in response to boy1dr2000

I have the same problem with my iPhone and my Dell Studio 15 laptop also running windows 7 with an Intel Core i7 CPU. It seems that most people with this problem have a similar setup? Presumably downloading the bios drivers for the Dell studio 17 (as suggested above) is just going to kill my computer?

Jan 14, 2010 3:56 PM in response to jojdavies

My post above was for LeeMidWest for his specific system from Dell.

You would obviously lookup you own system model and update the BIOS for your system from Dell. If you are uncomfortable with the process their are computer repair facilities that offer this service.

Message was edited by: iphone3Gguy

Jan 17, 2010 2:18 AM in response to What_Katy_Does

I FOUND A SOLUTION THAT WORKED FOR ME.

I went to my local Apple Store who believed that the problem must be hardware related as they went through all the diagnostics and reviewed all the error codes I had experienced.

They gave me a new 3G as a solution - this experienced the same problem straightaway.

My solution on my Mac was easy and I wished that I had tried it first off. I dragged the iTunes Music Library.xml file to the desk top. Opened iTunes and pointed it towards that file. iTunes rebuilt itself and from that point, the iPhone works and syncs as expected. I found that I needed to manually 'add to library' some files it missed like TV episodes and apps, but this was simple.

It's not a dodgy chip, corrupt iPhoto files for me - it was a corrupt iTunes library that needed to repair itself, as the files were all fine.

Please pass this on to any other forums you see with iPhone syncing issues.

Jan 17, 2010 4:15 AM in response to flashinglightsarebad?

Thanks a lot for your suggestion, but mostly the sync issue happens on Windows 7 64bit, as far as I know...

Furthermore, on my working environment the issue even occured though using an empty, fresh iTunes media library - so, your solution wouldn't help here :-/

Again, thanks anyway!

Jan 17, 2010 11:26 AM in response to flashinglightsarebad?

flashinglightsarebad you have a completely different issue. This thread was in regards to new Windows 7 systems with -6999 and -48 error codes. This would occur in multiple users on the computer with completely new iTunes library in new user. The error also persisted after removing and reinstalling iTunes. Did you get that on your Mac?

Jan 18, 2010 10:34 AM in response to iphone3Gguy

... in short, yes. I got the exact error codes that were being described in this thread and had reinstalled iTunes 3 times. I have 2 users who experienced the same problems. I just thought that my experience might help and that Windows users might be able to do the Microsoft equivalent on their systems that I did on my Mac.

jamesey

Level 1

8 points

Jan 19, 2010 5:43 AM in response to flashinglightsarebad?

Glad I found this post.. I am on Snow Leopard on an iMac not Windows 7 (either in 32 or 64 bit incarnations)... My iPhone 3G has been working fine for ages then I suddenly started to get this error after about a year. I did a reset of the iPhone and still it would not talk to iTunes... I do normally have backups so when I restore from backup (the one before it started going tits-up,) it is OK.. But I had deleted the backups.. So yourr trick of rebuilding the iTunes library worked a treat! Thanks

dayv_33

Level 1

0 points

Jan 19, 2010 5:27 PM in response to What_Katy_Does

I am also in the club. I also have a dell studio 1557 with Win 7 X64 and intel core i7 and am getting the exact same errors syncing Ipod touch 3g 32gb.

Jan 20, 2010 2:53 PM in response to What_Katy_Does

I am having the same problem (iPhone wants to restore from backup, backup doesn't work, setup as new phone causees error code -6999 and will not sync plus thinks my 16gb iphone is a 4gb one).

I do believe this is a dell issue.
I have a Dell Studio XPS 1645 running Windows 7 Ultimate 64-Bit / iTunes 9.0.2.25 / iPhone 3Gs / Core i7 w/ PM55 Express Chipset.

I saw that LeeMidWest had the studio 17, but describes my exact problem. I just updated my bios to A03 (revised on 12/9/2009) and am still getting the problem.

HAS ANYONE FIXED THIS BY UPDATING THE BIOS?

If this IS indeed a BIOS fix, does anyone know a way of pushing the issue with Dell? There have to be a ton of people out there on the PM55 chipset that also have an iPhone and are pulling their hair out!

Jan 20, 2010 6:52 PM in response to Rostafunk

Looks like others have the same problem with the XPS 1645 and need a BIOS fix from Dell

http://en.community.dell.com/forums/p/19306534/19630327.aspx

0lance

Level 1

0 points

Jan 22, 2010 8:22 AM in response to What_Katy_Does

Intel has released a BIOS fix for multiple Intel motherboards (including my DP55KG) that resolves the "iTunes 9 on Windows 7 x64 Has Problems with iPhone" issues.

The BIOS can be found at http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3064&DwnldID=18605 &lang=eng

This worked for me! I can now sync perfectly from all USB ports. Thank you Intel!!

Jan 23, 2010 1:36 PM in response to What_Katy_Does

I have an ASUS U50F Intel HM55 chipset-based laptop with Core i3 and Windows 7 (64bit). My iPod touch won't sync and I get error #6999. I checked the ASUS website but they don't seem to have any bios update, neither is there any reports of people with this same laptop/chipset having this issue.

Any suggestion or comments?
Thanks

Huehand

Level 1

0 points

Jan 24, 2010 5:07 PM in response to What_Katy_Does

This still hasn't been resolved?!

Apple get your finger out and onto the phone with Microsoft, sort this out!

Error codes -6999, -48, iphone won't sync!