Level 1

8 points

Account Password Field Too Small

Hi I have changed a account password and the new password has more caracters than I can type when at the login window... have any of you had such problem? At the moment I cannot login in that account. Thanks!
Eliana

MacPro, Mac OS X (10.4.11), MACPRO

Posted on Dec 22, 2009 9:13 AM

Top-ranking reply

Glenn Carter

Level 4

3,369 points

Posted on Dec 22, 2009 11:08 PM

I have never had to perform this maneuver, but Isn't this the perfect opportunity to perform a Password Reset with your Mac OS X Installation DVD?

Insert your Mac OS X DVD.
Reboot and hold down the C key.
At the Welcome splash screen, go up to the Utilities menu and select "Reset Password".
Then choose the account in question.

Let us know if this helps. Cheers!

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36 replies

Elianadlf Author

Level 1

8 points

Dec 22, 2009 11:23 AM in response to Travis A.

Hi Travis thanks for your reply. I've actually tried that, but although I have the admin Acc and password I cannot "click" on change password for that account with the password issue. Can you follow me?
Eliana

Elianadlf Author

Level 1

8 points

Dec 22, 2009 11:38 AM in response to Travis A.

Hi Travis, I just now created an acc. and gave the same long password as the one I am having the problem, and the same thing happens. The login box is too small, no chance to type the correct password...
Eliana

Elianadlf Author

Level 1

8 points

Dec 22, 2009 12:50 PM in response to eww

Is there a chance to enlarge the login box? I cannot reset that password as the account is protected by filevault....and too bad I do not have the master password ... seems like I'm to lose that account?
I hope there is a way to type the long password!

Elianadlf Author

Level 1

8 points

Dec 23, 2009 1:20 AM in response to Glenn Carter

Installation DVD - I actually did not get one when I bought the notebook some two years ago... This was in a Warehouse in Berlin in not in a Apple Store... Can I download it somewhere?

Is there an email where I could report this to? I do not have a "apple care" so when I try to get support online I'm asked how I would like to pay for it.

Thank you all for the response, very good indeed.
Eliana

Dec 23, 2009 2:09 AM in response to Elianadlf

Elianadlf wrote:
Installation DVD - I actually did not get one when I bought the notebook some two years ago... This was in a Warehouse in Berlin in not in a Apple Store... Can I download it somewhere?

Really? So you bought it loose without a box? If it was in an Apple box, the DVDs are likely still in there. Otherwise...

a. It is my understanding that you can call Apple, provide them with the serial # or your Mac, and they will send you replacement discs for only the shipping cost.

b. Alternatively, Snow Leopard is only $29. That would work as well.

Elianadlf Author

Level 1

8 points

Dec 23, 2009 3:14 AM in response to Glenn Carter

I bought with the original box, which I still have, but I think there was no dvd in there. You're saying I can buy the new Snow Leopard for only 29? Is that not the update price for newer Version than mine OSX10.4.11?

Dec 23, 2009 12:04 PM in response to Elianadlf

Elianadlf wrote:
I bought with the original box, which I still have, but I think there was no dvd in there.

I would check again. Apple can be very clever about packaging. It's probably deep inside the packaging.

You're saying I can buy the new Snow Leopard for only 29? Is that not the update price for newer Version than mine OSX10.4.11?

See this post:

http://discussions.apple.com/thread.jspa?messageID=10761963&#10761963

Elianadlf Author

Level 1

8 points

Dec 29, 2009 11:31 AM in response to Glenn Carter

Hi you all,

in the meantime I have contact Apple by phone, that didn't help as I was asked to pay 50€ for the phone assistance that I didn't do. I was than told to write an email to feedback, what I did, still without reply. However my question now would be: if I do install Snow L, can I access a FileVault protected Account without the account PW or a Master PW, not likely I guess.

Thanks, Eliana

Elianadlf Author

Level 1

8 points

Dec 29, 2009 12:26 PM in response to Glenn Carter

No, unfortunately I cannot access the one account with the long password even using my usual admin account which I'm working now because the backup account, as i call it, is protected by FileVault and the master pw is lost. I still can't believe I've created a password that does not apply, and because I new the account is locked I even wrote down the password, so I'm absolutely sure to have the right one. Still helpless.
Thanks!
Eliana

Elianadlf Author

Level 1

8 points

Dec 29, 2009 12:57 PM in response to eww

That would be really crazy, would you mind trying this from my post above? Thanks!

Just in case you all being a little curious (cause I am!) try creating an account with a password like:

!Abcdefghijk 12345678

and see whether you can login.

Dec 29, 2009 1:03 PM in response to Elianadlf

Just curious, did you use the same password to create the Master Password as well? or a different password?

I assume that you are able to reach this window in the Accounts Preferences using the account that you are in now?

!http://gallery.me.com/glennac/100016/Screen-20shot-202009-12-29-20at-2012-57-55 -20PM/web.jpg?ver=12621203830001!

And I assume you have already tried entering the Master Password here?

Elianadlf Author

Level 1

8 points

Dec 29, 2009 1:12 PM in response to Glenn Carter

Just curious, did you use the same password to create the Master Password as well? or a different password?

Not the same, I do not have the MPW, but I do now, it is not the same.

I assume that you are able to reach this window in the Accounts Preferences using the account that you are in now?

Yes, I can, I hold the admin acc.

Thanks
Eliana

Elianadlf Author

Level 1

8 points

Dec 29, 2009 3:49 PM in response to Glenn Carter

Hey Glenn I thank you very much for your time invested on tests, really appreciated! I actually kind of get used to the idea of loosing the data 😟

The only thing that makes me so stubborn about giving up on this is that I actually do have the account password...
Thanks!
Eliana

Elianadlf Author

Level 1

8 points

Dec 22, 2009 1:36 PM in response to sdschramm

Thanks but it does not work the typing after the box beeing filled up. However, it seems to me, System Preferences should not accept an invalid password.

Elianadlf Author

Level 1

8 points

Dec 22, 2009 2:31 PM in response to eww

Absolutely frustrating.

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Account Password Field Too Small