Mail doesn't show attachments

Mail refuses to load inline attached graphics, photos..... no "Load images" button/option and images don't load - why? Result of pref settings in previous version? Is there a fix, is this a bug, anybody have an answer for OP and the rest of us? Was Mail broken like this in 10.5 Leopard, too, or just 10.6?

Disclosure triangle is present, and I have not had this problem of loading attachments at all. More info, please, including if using IMAP accounts, the selections at Mail Preferences/Accounts/Advanced?

Ernie

Hi Ernie! Thanks for taking this on.....
Mail Prefs/Accounts/Advanced = Enable, Include, Remove copy (immediately) are all checked. Prompt to skip messages over 1024 KB. Port 110 w/Password (per Comcast), this is a POP account.

If I designate an email as Junk, it moves to the junk folder where a "Load Images" button appears - but doesn't always work. If I remove the Junk designation and move it back to inbox, all I get are blue question marks where each/every images should be with no "Load Images" button present. Exactly like when it first arrived. No disclosure triangle, no list of attachments, and no visible attachments.

This applies to photos sent by friends, graphics in emails from Southwest Airlines and other businesses I deal with..... irritating to say the least.

This would sound like, based upon your descriptions, that the images are not attachments, but rather are links to images on remote servers, and either the link to the server is broken, or the server is down.

Such images do not result in a header with triangle to reveal the attachments.

If the messages have been forwarded to you, it is common to break the links to remote images.

What is the size of the messages, and is that size consistent with actual files being attached, or only sufficient for text and links?

Ernie

Same mail from same sources (say, Southwest Air) appear correctly on my trusty old MDD/10.4.11 - i.e., graphics/images appear inline within email, attachments are listed under disclosure triangle, all good.

Under 10.6.4 on this new MacPro monster machine, the only clues that images are attached to an email in Mail is the file size and blue q-marks where images should be. Solution is to use "Save Attachments..." as mentioned previously.

Got a photo sent to me from a cell phone yesterday, and everything showed up properly in Mail on new Mac - image was inline, disclosure triangle and attachment's icon were present, first time it's worked correctly in a long time. (I use Lil'Snitch, so I'm well aware of web-based images imbedded into emails, no mystery/problem there). The same day, a web site sent me inline JPEGs that refused to appear in Mail at all - unless saved to desktop and opened separately. Might have more to do with way image is sent, but Mail should handle it, no?

I would expect it to handle it, and I have not experienced anything similar.

With the next such message, click on Message in the menubar and choose Send Again. Do the attachments show up in the resulting Compose window?

Ernie

Finally got another Southwest email, did as you suggested Ernie, and no, the resulting window was exactly like the original message.

Incidentally (in case I forgot to mention this), saved emails with photos and graphics imported from 10.4.11 Mail to Snow Leopard Mail behave the same, too. Images do not appear but are still (unavailable) attachments unless saved to disk.

Thanks for the suggestion tho!

Hi again,

Take a read of a test that might relate to what you are seeing at the link below. Then check your message with View/Message/Raw Source.

http://discussions.apple.com/message.jspa?messageID=11966285#11966285

Ernie

In the case of the Southwest email, the entire message is HTML with (naturally) proper links to each graphic. Mail does not give me the option of loading remote images unless I move the message to spam, and then the "Load Images" button appears but does nothing (disclosure triangle and list of attachments is missing in both locations).

My problem here is not limited to HTML, nor is it limited to new email as it affects saved messages in other folders that had (have) images inline - attachments that are now unavailable unless saved to desktop. Saving the SW message in RTF results in no images and even removes the blue-Q placeholders (although the spaces they occupied remain).

Think I need to reinstall Mail if the problem is limited to me.

Interesting: An (unsolicited) email from Apple about the new iMacs just arrived sans graphics. "Load images" button does not load images, disclosure triangle (where attachments should be listed) is again missing.

Anybody know how I can reinstall Mail.app without losing existing settings/messages?

The email from Apple about the new iMacs does not have any attachments. However, per my setting, there is a Load Images button, which when clicked loads graphics of the new Macs.

Do this -- in Mail Preferences/Viewing select to Display Remote images in HTML messages, save, and then immediately quit Mail. Relaunch Mail, return to this Preference and deselect to display remote images. Test.

If this does resolve, the next thing to try, prior to reinstalling Mail, is to download the Combo Update for 10.6.4, and install it over the existing OSX in an attempt to fix any flaws.

Ernie

Yes, been getting those, too. They're RSS feeds that appear in Inbox; when you delete them, they don't go to trash, don't appear in Junk, they just disappear. No, this was an email with graphics from the Mother Ship. Some graphic/attachments are within email, some remote (typically a logo).

Just got another one, a local ride promo with an image/attachment and a logo - both appear in iPod but both graphics missing in Mail. Did a Fwd to myself and a copy/paste email to myself, both also missing graphics. Did as you suggested (Mail was set to display remote images, so I turned it on/off closed/quit Mail a few times), no change. On the iPod, it was all there, perfectly normal. Weird.

Thank you, Ernie!

Still missing images in most - not all - emails, still can't figure out what makes the difference. Doesn't appear to be file type, doesn't matter whether local or remote - buttons, icons, photos, graphics -regardless of source, some images load but others don't. No "Load Images" button, no list of attachments.

Over the weekend, I changed Mail > Prefs > Accounts > Mailbox Behavior to empty trash on quit (previously set to one week). The instant I clicked OK, a batch of mail appeared in inbox from Oct. 18, 2009 marked as unread. Worse, all my saved mail folders vanished and only default Mail folders remained. Mail was positively snappy, like it had been reset somehow. Had to File > "Import Mailboxes," and when I did I got two copies of all folders; one back where it belonged, and a second identical set of folders inside "Imported" folder. (Only difference between sets was a seemingly random number of saved messages were marked 'unread'.) Sifted thru and deleted "Imported" set and I'm back to normal - still not loading images.

Pacifist is the only way to replace the Mail.app?

I doubt you need to reinstall Mail, but if you want to, delete the app from the Applications folder, insert the Install disc for Snow Leopard, navigate to Optional installs, and install the Mail app. Then immediately download the Combo Update for the version Snow Leopard you running, and apply it over the existing OSX to bring the Mail app up to the appropriate version. If your installation disc had the same version as you are running, the combo is not needed, but would not hurt anything to apply.

Ernie

Hey Mich. I found this thread because I had the exact same issue. Mail refused to show remote images but when I tried Postbox it did display images. After I noticed that you use Little Snitch, I looked at my Little Snitch settings for Mail and found that I had Port 80 blocked. After I allowed access it worked correctly. Not sure if this will solve your issue but worth looking to see if you have a port is denied access in LIttle Snitch.

Message was edited by: Brad0022