Level 1

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iPhone 3G speaker is not working

Hello,

I bought a brandnew iPhone but it seems the speaker(s) are not working. i just the forum search but also google and read about masses of people complaining about the speaker problem, but i think mine is a little bit different.

i dont hear:
- system clicks
- alarm clock sound
- ring tone sound
- message sound
- youtube
- ipod

BUT, i hear:
- talking with people on the phone (i hear them over the speaker!)
- i can call people and hearing the telephone sound
- i can record a voice memo and hear it WHEN i tap the speaker button in the upper left corner.

my conclusion is that it is not a hardware fault, since the speakers are actually working.

what i tried:
- the headphone trick. plugged / unplugged the jack at least a 100 times.
- clean the headphone jack.
- complete system restore.
- update 3.0 to 3.0.1.
- reset all settings.
- putting it into recovery mode and install everything from scratch.

does anyone have any ideas?
i think it is a software problem, but since i did a full reinstall of the OS this also seems not be the issue...

iphone 3g 16gb, iPhone OS 3.0.1

Posted on Dec 26, 2009 1:46 AM

25 replies

seja Author

Level 1

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Dec 26, 2009 2:45 AM in response to wjosten

i did, no success im afraid.

wjosten

Level 10

95,369 points

Dec 26, 2009 2:58 AM in response to seja

Try updating your software. The current version is 3.1.2. Your profile indicates you're running 3.0.1.

seja Author

Level 1

0 points

Dec 26, 2009 3:56 AM in response to wjosten

ok, i did the update to 3.1.2 - problem remains.

update: i just called someone, and both speakers are giving the phone sound. but if i click on the speaker tab while calling (handsfree mode), i dont get a sound. if i hold it to my ear like a normal phone i get the phone sound..

Message was edited by: seja

wjosten

Level 10

95,369 points

Dec 26, 2009 3:58 AM in response to seja

Mmmmm...try this: Settings > General > Bluetooth and set Bluetooth to Off.

seja Author

Level 1

0 points

Dec 26, 2009 4:02 AM in response to wjosten

was already off 😟

wjosten

Level 10

95,369 points

Dec 26, 2009 4:05 AM in response to seja

I'm out of ideas, sorry. Might be time to make an appointment at an apple store.

seja Author

Level 1

0 points

Dec 26, 2009 4:05 AM in response to wjosten

thanks for your help anyway... i appreciate it!

wjosten

Level 10

95,369 points

Dec 26, 2009 4:09 AM in response to seja

Look through this support document, see if there's anything you might have missed:

http://support.apple.com/kb/TS2802?viewlocale=en_US

JGirl123

Level 1

0 points

Dec 26, 2009 7:33 AM in response to seja

I restored the iphone and some weird things started happening like i can listen to the music when the earphones are in but if i try to listen to anything through the speakers it gets stuck and doesnt play anything. I also dont hear the clicks of the keyboard and it doesnt clisk when I shut it down. I already checked the ringer switch so its not that... If you know anything let me know

Jason L

Community Specialist

Jan 5, 2010 4:07 PM in response to seja

Hi,

Does the iPhone show that headphones are connected when you disconnect the headphones and adjust the volume?
!http://km.support.apple.com/library/APPLE/APPLECARE ALLGEOS/TS1630/TS163001.jpg!

If it does, there is most likely debris in the headphone jack.

If it doesn't, try the general troubleshooting tips here: http://support.apple.com/kb/TS2802 and setup service if the issue persists.
This webpage: http://www.apple.com/support/iphone/service/faq/ provides answers to Frequently Asked Questions about iPhone service.

-Jason

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iPhone 3G speaker is not working