Itunes says my digital copy code has been used already.

I had the same issue today. Got the steelcase blu-ray edition from Future Shop and it gave me the same message about already being used.

I already contacted the paramount support, but as I haven't received a response yet, I went looking for info and found this thread.

Got mine as a gift over the holidays - opened it today. Brand new sealed copy from Best Buy in Canada.
"Code already used".

Gonna contact Paramount (shame on them!).

Same exact thing happened to me. Paramount's website is no help whatsoever. I emailed Apple support and they sent me a new code immediately. Hope that helps...

Same issue for me. Blu-Ray, purchased before the holidays. I filled out the Paramount form on 12/27 and still no response. I know they are probably overwhelmed, but its pretty frustrating. I have now emailed Apple.

Has anyone had any luck with a fix for this? There doesn't seem to be anything functional on the Paramount site. I try to contact them and just get redirected to the Apple support page, which is useless.

Is the only fix to return the set and just get a new one? Amazon.com hasn't been very helpful either. They say, "contact Paramount," which, it seems, is impossible.

I received my new code earlier today from Paramount support. I filed my support issue two days after Christmas. It seems like they're back to work and getting through the (most likely very long) list of faulty codes.

Hang in there!

Also, I know it's not Apple's responsibility to fix this issue, but I did email iTunes Store support since I hadn't heard back from Paramount. Apple provided me a replacement code less than 24 hours later. It seems like either way you need support, someone will get you a new code.

Don't worry - I'm going to tell Paramount to void my second replacement code. I don't want to take advantage of the situation! I'm just happy to see it taken care of so transparently and (relatively) quickly.

I'd also like to add that I received a new code on January 7th. I just redeemed it, and everything seems to be working fine.

Kudos to Paramount for dealing with this situation.

i'd like to thank paramount too, they emailed me a new code on the 7th

I checked it out on itunes and was able to download the movie, hope you guys got yours too


edit: mine was the canadian bluray steelbook from futureshop

Message was edited by: p1trick82

There is a form on the paramount website to fill out, obviously, they are aware of the situation as they have a list of like 12 movies that are obviously having this same issue

I'm having a problem as well. I'm having a problem with the 2-Disc, non-Blue Ray, edition. It keeps saying it's been canceled, and I just bought it new and all. Is this Paramount's way of investigating the problem, canceling codes?