iPhone Remote does not work with Actiontec PK5000 router

I have this exact same issue. My devices work fine on other wireless networks. I have also checked all of the suggested fixes in iTunes but it's only when I'm connected to the PK5000 that this problem occurs. I also just realized my AirportExpress drops off the network after a few minutes of being configured. Now I don't have remote speakers either. 😟

Message was edited by: FnJimmy!

I have the same issue with my iPod touch and and the PK5000 router. I tried my old router and it worked then tried my new one and it doesn't work. I also used the port forwarding suggested in this apple article and it still didn't work.

http://support.apple.com/kb/TS1741

I can't get my airport express to stay connected to our new PK5000 for more than a few minutes at a time. We only use the airport express for airtunes. It'll work after configuring from scratch, but once it drops off the network we can't get it back.


Ideas?

I have the same problem with the PK500. Tech support for both Actiontec and Apple were stumped. I tried my IPOD Touch and Mac Mini on another wireless network and it immediately hooked up and worked fine. Both devices connect to the internet but do not recognize each other using the 'Remote' App.

I have tried adding port forwarding settings, and it isn't working for either. Any updates on this?

People are having the same problems with a Qwest Actiontec M1000 modem. I have the M1000 modem but I didn't order the wifi module because I already had a Airport Extreme Base Station. Because I didn't get the wifi module, I never had these problems with the remote app.

In that thread that I referred to, I don't think anyone ever found any answers.

Yup, identical problems with iTunes, iPhone remote and the lovely ActionTec pk5000. I spoke with Qwest who provided the modem -they were clueless. Doen't look like anyone has found a solution. I have a LinkSys wireless router lying in the back of a cupboard which I'll try hooking up again.
zappled

Not really a solution, but at least I have a $100 work-around...

(in reply to the guy that didn't want to pay for AirPort Extreme)
It doesn't have to be AirPort Extreme, you can use AirPort Express just as well to be your wireless router:
http://store.apple.com/us/product/MB321LL/A/AirPort-Express-AirTunes?fnode=MTY1N DA0Mg&mco=MTA4NTc4MTE
It's $99, cheaper than the $179 for Extreme.

Anyway, I spent all day on the phone b/t conference calls with Qwest and Apple, and Qwest was no help at all! I officially do not care for them or the service they provide, and I've been using it for less than a month! 😟

Here's how I set it up:
Disable WPS on Qwest modem/built-in wireless router (thru your web browser, type in your Qwest given IP address to open Qwest Modem Configuration, once to the blue page click on "wireless setup", click the circle button for off, scroll down, and click apply). The yellow ethernet cable that did connect to your computer now needs to plug-in to the underside of the AirPort Express (you might need to plug in the ethernet cable to AirPort Express when unplugged, hold a paperclip on the reset button while plugging in and wait for the light to flash to reset to factory default settings in case you have used it previously for AirTunes). Follow on screen instructions. So now you have airport express as your "wireless router" instead.

Apple remote connected in less than a second for me and is currently working. I now have my whole house and AirTunes connected to my new wireless network via airport express.

Stupid Qwest and their ActionTec modem routers!

I used the same work-around as clear_star. I contacted actiontec and they told me remote access/media streaming is a known issue with the pk5000. For some reason, it cannot connect remotely to many devices (iphones, gaming consoles, etc..), meaning I could not connect to my xbox 360. Turning off the wireless function and using the airport express I already had was the perfect work around for my problem. Too bad the pk5000 has this issue, because I love it's speed.

I can't solve this one either. Anyone else had any luck?

So the issue is with the firmware on the router. I just got off the phone with actiontec and it is going to be addressed in next firmware update. There's not an expected time for the update at this point but I just thought you all should know.

I have another work around if your computer has Airport on it. Set up a (secured) computer-to-computer network using Airport and connect iPhone or Ipod/touch Remote to iTunes that way. I believe we found that you can't use that network to connect to Airport Express; but no matter, you use the network associated with the Actiontec to do that. I could also have used a NetGear modem that I have lying around, disabling the WiFi on the ActionTec, but this also works.

I've had the same issue. Got the new PK5000 from Qwest and as soon as i hoooked up i get spotty connections to the airtunes/itunes/airport express.

itunes will recognize it after I restart airport express hub, but then shortly afterward it will give me an error "cannot connect".

Looks like this hasn't been solved?

I guess I'll have to shell out $179 for airport extreme base station. darn.
http://store.apple.com/us/product/MC340LL/A/AirPort-Extreme?mco=MTY3ODQ5OTY

Dear actiontek who does thou suck so? I estimated 19 hours on this issue so far.

thanks to anyone who has a solution in advance.

matt

I was having the same problem with no solution in sight. I downloaded the new iTunes 10 today and apple seems to have found a solution. I am now able to get my remote app to work on both my laptop (wired ethernet connection) and laptop (wireless). Also I am able to get my two computers to recognize each other via Home Sharing. Thank you apple for fixing this annoying problem!

I am having the same problem with the Actiontec M1000. I also have iTunes 10 and the latest firmware version, but it still isn't working. My laptop and iPhone can connect to the same wifi network just fine but for some reason it doesn't ever show up in iTunes when trying to setup Home Sharing or Remote. Anyone figure this out?