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Apple TV keeps restarting/rebooting in an almost endless loop

12179 Views 17 Replies Latest reply: Jan 17, 2010 7:21 AM by Appleorchrid RSS
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jullman76 Level 1 Level 1 (0 points)
Currently Being Moderated
Jan 1, 2010 8:46 AM
So this is the second ATV I have setup in the last two weeks. All iTunes/Mac OS software is up to date. ATV comes installed with 2.4. I have been able to set it up, stream, sync, control with Remote, etc. However this time the problem occurred about four days into it running smoothly as opposed to one day last time. My problem is it just sits in an endless rebooting loop. I see the Apple, then the menu in which it is frozen for about 5 seconds, then the apple, etc. Anyone else having this problem? Two units, the same problem in two weeks, I can't be the only one right? Thanks in advance for the help.
iMac, Mac OS X (10.6.2)
  • Alley_Cat Level 6 Level 6 (16,625 points)
    Latest software is 3.01 not 2.4.

    Is this a new unit, if so replace it.

    If connected via HDMI is it to TV direct or amp/switch whcih can cause issues in some cases. Try component if you can.

    Some people have recently had problems if their TV output isn't set to 720p when using HDMI.
    MacPro 2008 8x3.0 GHz - 14GB RAM, Mac OS X (10.5.8), Macbook, Mac Mini - reanimated, 2006 iMac 20" Core2Duo - Failing
  • Winston Churchill Level 10 Level 10 (81,670 points)
    I'd be inclined to consider whether 2 similarly faulty tv's is actually the most likely reason for your problems. I'd be tempted to consider the possibility of something the tv is connected to being the source of your problem.
    MP 2 x QC Xeon 3 Ghz, 12 GB RAM, Mac OS X (10.6.2)
  • Alley_Cat Level 6 Level 6 (16,625 points)
    Yes - I'm wondering about HDMI issues here.
    MacPro 2008 8x3.0 GHz - 14GB RAM, Mac OS X (10.5.8), Macbook, Mac Mini - reanimated, 2006 iMac 20" Core2Duo - Failing
  • Winston Churchill Level 10 Level 10 (81,670 points)
    Possibly, but there have also been a number of posts where the network connection caused looping/booting issues.
    MP 2 x QC Xeon 3 Ghz, 12 GB RAM, Mac OS X (10.6.2)
  • capaho Level 4 Level 4 (3,650 points)
    Possibly, but there have also been a number of posts where the network connection caused looping/booting issues.


    That hardly seems possible short of a bad NIC in the ATV that is actually causing the reboots when it's active (i.e., hardware failure).
    iMac 2.4 GHz Core 2 Duo, MBP 2.53 GHz, Mac OS X (10.6.1), The more I think, the more I think I shouldn't think more.
  • capaho Level 4 Level 4 (3,650 points)
    Continuous rebooting is likely the result of hardware failure. If this is the second one with the same problem, I suggest taking it back to the Apple store for evaluation. It's possible they have an inventory from the same production run where there could have been faulty components. Also make sure that you're not setting them up too close to something that might be generating enough static electricity to zap components, like a gas heater igniter.
    iMac 2.4 GHz Core 2 Duo, MBP 2.53 GHz, Mac OS X (10.6.1), The more I think, the more I think I shouldn't think more.
  • Winston Churchill Level 10 Level 10 (81,670 points)
    capaho wrote:
    That hardly seems possible short of a bad NIC in the ATV that is actually causing the reboots when it's active (i.e., hardware failure).


    What is it that you find hardly possible caps?, that removing the network connection has stopped the re-booting loop or that or that other users have posted to that effect.
    MP 2 x QC Xeon 3 Ghz, 12 GB RAM, Mac OS X (10.6.2)
  • capaho Level 4 Level 4 (3,650 points)
    What is it that you find hardly possible caps?


    You said that some people have reported that their networks cause their ATVs to reboot. I think that's extremely unlikely. It's more likely such a condition, if it occurs at all, results from hardware failure in the ATV.
    iMac 2.4 GHz Core 2 Duo, MBP 2.53 GHz, Mac OS X (10.6.1), The more I think, the more I think I shouldn't think more.
  • capaho Level 4 Level 4 (3,650 points)
    ...when you plug the cord back in, there is a little 'electrical hiccup' in the form of a small 'spark' almost.


    That's an arc as current jumps across the air gap before the contacts actually meet. It's not unusual when plugging in a device that's already "switched on" as the ATV always is. Unfortunately, the static discharge from that arc could theoretically damage components, so it's better to unplug/plug it from the wall outlet rather than the back of the ATV.
    iMac 2.4 GHz Core 2 Duo, MBP 2.53 GHz, Mac OS X (10.6.1), The more I think, the more I think I shouldn't think more.
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