iPod Classic will not restore because firmware file cannot be found

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Level 1

8 points

iPod Classic will not restore because firmware file cannot be found

It was suggested by an Apple store agent that I should restore my ipod to stop a an issue with tracks skipping that I suspect are related to bad sectors on the disk as all the songs play ok on my macbook.

However, when I try to restore I get an error reporting that the ipod firmware file cannot be found.

I have been unable to find any solution on the forums as to how I might resolve this issue.

Please advise how I might replace the firmware file and restore the ipod (the agent confirmed that bad sectors will be corrected during the restore process).

Thanks...Ian

macbook pro, Mac OS X (10.5.7)

Posted on Jan 2, 2010 12:40 PM

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Answer 1

J Barry

Level 1

10 points

Jan 2, 2010 12:46 PM in response to eagles999

http://support.apple.com/kb/TS1813

regards.

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Answer 2

eagles999 Author

Level 1

8 points

Jan 3, 2010 4:00 AM in response to J Barry

Sorry I should have said I also tried this. The file is definitely on the Mac and I have replaced it once.

My guess is that the firmware cannot be found on the ipod itself.

Any further thoughts?

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Answer 3

J Barry

Level 1

10 points

Jan 3, 2010 6:22 AM in response to eagles999

The only other way I've fixed this is to format the iPod as an external disk, connect it a PC that is connected to the Net, and let iTunes do it's thing with it.

Have you definetely done step 4 & 5 of the previsous procedure?

kidn regards

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Answer 4

eagles999 Author

Level 1

8 points

Jan 8, 2010 9:26 AM in response to J Barry

Yes, can give me the steps to format the disk. I definitely think this is the right solution but I am not sure how to format an iPOD. Apple disk I have done before.

Ian

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Answer 5

J Barry

Level 1

10 points

Jan 8, 2010 10:55 AM in response to eagles999

1.Open the disk utility, hope your iPod appears there (left hand side), highlight it

2.Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3

3.Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4

4.Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.

BE AWARE:
A low level format will cause the hard disk to scan the entire surface of the hard drive. The iPod will get really hot when doing this.

kind regards

Joe.

Message was edited by: J Barry

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Answer 6

eagles999 Author

Level 1

8 points

Jan 11, 2010 5:55 AM in response to J Barry

OK, I did undertake the zero out erase but when I synced the data did not seem to have changed and all the skips were unchanged. It was like nothing had been formated. I had wondered if this is what caused the issue with finding the firmware.

I will try it again and see if I get the same result.

Thanks....Ian

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Answer 7

eagles999 Author

Level 1

8 points

Jan 12, 2010 2:06 AM in response to J Barry

Joe,
Ran the Erase process and this has had no impact on the issue. I have checked that the Pod_24.1.1.2.ipsw is in the software update directory and is the one I refreshed when las went through this routine. Looking at the file details the file seems to have been accessed by iTunes a short while after I downloaded it when I attempted to re-run the restore I suspect.

As such I remain unclear which file it is looking for...is it checking the iPOD file perhaps for current version maybe.

I await further direction.
Ian

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Answer 8

eagles999 Author

Level 1

8 points

Mar 15, 2010 3:01 PM in response to eagles999

I have not seen any further guidance to this problem...however I did manage to run the restore from a friends macbook pro an remain unclear why I could not.

The reason for going through this wa to resolve a skipping problem with a large number of tracks. This restore has not made any difference and the tracks skip the same as they did before (they play OK on the mac itunes app) and they are also OK on our other ipod.

Can anyone advise how to fix this disk issue?

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