Nano not updating Play Count

Have a try with restore your iTunes

I have the same problem. After a few trials, it seems that I could manage to work around it. However, I need more trials to prove it works. Anyway, my steps are as follows:
1. Uncheck "Open iTunes when this iPod is attached"
2. When attaching the iPod next time, be sure iTunes is not started.
3. After attaching the iPod, you may find a file named "Play Count" in the G:\iPod_Control\iTunes folder (Note: My one is G:. your one may be different. Also, this is a hidder folder; you may not find it just by browsing in the explorer.)
4. Start iTunes, and it should sync automatically (You will see that the "Play Count" file disappears).

Please try and see if this work.

Message was edited by: superchikyujin

Message was edited by: superchikyujin

Same problem here... Worked fine for almost a month, then it's like I don't listen to any songs in my iPod.

Think I've found the final answer ... New iPod. As I said earlier took it to the Apple store. The formatted it for Mac to test it and it worked fine. I brought it home and reformatted for XP. Fine for a bit and then the same problem again. I was sure this was not a windows problem (reinstalled itunes and various drivers, disconnect all other USB things, etc etc and of course everything worked fine with my iPod classic.

Took the iPod back to the original retailers (not apple) the guy believed me that it was a fault. They sent it off to their service people who 'stress tested it' (i've no idea what they actually did) They found a fault (the retailer did not know exactly what fault) but they then replaced it. New nano seems OK.

Don't know if this was linked but my nano was doing a weird thing where in cover flow album art would show up as not present but if you then played a track the cover art was there. If you reloaded all the music then this fault disappeared but would gradually reappear over the next few days. Again cover art is perfect in itunes and on the classic.

Maybe i had a duff nano made five minutes before the factory closed for the weekend.

I am having this same problem, although it seems to be intermittent. Sometimes my nano will update play counts and sometimes it won't. It seems to always do it when I am away from the computer, but sometimes I leave my nano playing while it's attached to my computer, and these are the times it doesn't update the play counts. I have restored the iPod. I don't know what else to do.

I'm having this same problem with a pair of 16GB Nanos purchased at Best Buy. I set one to auto-sync about a dozen playlists, which it does faithfully every time I connect the iPod to the PC. But when I listen to or skip songs on the iPod throughout the day, those counts, skips, and last played are not reflected in iTunes when I reconnect the iPod. Also, those changes do not show up on the iPod itself.

I too was able to get a new iPod from the Apple Store, and it worked fine for about a week, but now it is having the same problem again! I downloaded the new version of iTunes, maybe that has something to do with it?

This is getting to be really frustrating! Has anyone come up with a solution yet?

I report that I have the same problem, wiht a 16GB nano purchased from Apple store. Sometimes I shuffle through dozens of songs, and it records all the play counts, but sometimes I even listen to two or three, then plug it in, and ntohing happens. It is so irritating.

Should I take this back to the apple store? It was a gift and I don't have the receipt.

So today I completely uninstalled iTunes, Quicktime, Apple Software Updater, Bonjour, Safari, Mobile Device Support, etc. Basically all Apple software from my machine. I rebooted and reinstalled iTunes fresh from the website. Then I restored my iPod, re-synced it, and got this to work exactly once. I disconnected it, listened to and skipped a few songs, then reconnected it and got it to update in iTunes. But every time after that it still is not working. This is getting very frustrating to the point that I'm ready to buy a Zune and just be done with this!

Hello,

My earlier confidence that a new ipod would do the trick seems to be a little wide of the mark. Less than a week old and the new one has the same fault. been doing a bit of googling about this. No answers but there are a couple of other threads covering this.
http://discussions.info.apple.com/message.jspa?messageID=11077938#11077938
http://discussions.info.apple.com/message.jspa?messageID=11077808#11077808

seems to be something about the 16GB nanos running on certain windows machines. I run and HP machine - anyone else got the same brand?

I have an HP computer as well, and a 16GB ipod... when it doesn't count play counts, it seems random.. either I have been shufflign the whole ipod, or I have been listening to different albums, or whatever. it doesn't seem to matter. One time I was irritated so I literally just playerd two tracks, then plugged it in, and it didn't count them. Then, later I shuffled thru more than 2 dozen tracks and it counted all of them. What gives?

I have a MacBook and am having the same problem, so it's not specific to Windows computers

Just spoken to Apple care. I did not get so far as to explain the specifics of this fault. According to the person I spoke to iPods never update iTunes with last played or rating data therefore the Nano is working correctly. It was a Kafkaesque call centre nightmare where the apple care person denied completely that iPods have a function I know they have. I'll stick the Nano in a draw and wait for the next firmware update.

Hahaha, that's bizarre. Maybe we are to assume that whenever the iPod does update play counts and rank on iTunes, -that- is a mistake!

That's exactly what it is. A mistake. We have all had iPods that did not work in the proper way in that they update the playcounts from the iPod to iTunes. Now they don't do that they are working properly according to Apple Care. Perhaps they are actually Apple (un)Care(ing)