Trouble Scanning on HP Photosmart C4200 All-In-One-Printer

I'm running OS X Version 10.5.8 and I've never had to use the scanner until now. I'm connected via Airport Base Station and if I try to scan from HP Photosmart Studio my error is "Sorry, scanner could not be initialized. (Scanner not found.)" If I press the scan button of the printer itself it tells me that "USB not connected".

Any help would be appreciated. Thanks

Apple, Macbook, Mac OS X (10.5.8)

Posted on Jan 8, 2010 5:53 PM

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13 replies

Jan 9, 2010 6:57 AM in response to baltwo

Good reply, so I looked thru some of the links and found this interesting Note:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00710847&cc=us&lc=en&dlc=en &product=3192753

Here is what it reads...

Introduction
USB-compatible HP products that support networking and/or optional Jetdirect print servers can print when connected to the USB port of a wireless router, such as the Apple AirPort Express and Extreme Base Stations. This allows you to print from other computers on the network that have Mac OS X 10.2.3 or later.

NOTE: Connecting to the USB port on a wireless router provides print functions only. Additional functions of the product, such as scanning or card slots, are not available.

Jan 10, 2010 5:49 PM in response to Biddy78

I get the same problem with my MacBook Pro OS 10.6.2, directly connected via USB. Printing works fine but using the HP Device Manager produces the same error message. Odd thing is it works fine on another MacBook (not Pro) with OS 10.5.8. I just installed directly from the HP Photosmart C4200 series CD that came with the device. I checked for updates and informed that I'm up to date. Looks like HP needs to update the scanner drivers for OS 10.6.2

Jan 10, 2010 6:33 PM in response to kyu47

Hello kyu47

And a Warm Welcome to the Apple Discussions!

No need to start your own thread as you're dealing with scanning on the same identical printer. I believe any inormation here is could be of valuable to the OP.

Starting your own thread may benefit you better as you may get more feed back on your specific problem.

Please keep an eye on this thread and inform us of any progress with the scanning of the C4200 as it may help this poster solve their problem.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Trouble Scanning on HP Photosmart C4200 All-In-One-Printer

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