Optical Connection

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Yes I'd always say it's worth contacting them. Take the unit back and be honest about what you did and what has happened.

The plastic flap covering the opening of the optical port should have lifted back up into the port housing when you plugged in the audio cable, it shouldn't have broken off. I'd say that's a defective connector, in which case AppleCare should replace your ATV.

capaho wrote:
I'd say that's a defective connector

not necessarily.
i managed to do the same with the optical port on my sky box and it was simply my fault, not a defective connector.

the little flap is only held in place by a small spring load system and can be easily dislodged.

The flaps are designed to lift out of the way, they shouldn't break off if the cable connector is inserted with normal pressure. Unless the OP admits to securing the connector in place with a hammer, I'd still say it's defective.

capaho wrote:
The flaps are designed to lift out of the way, they shouldn't break off if the cable connector is inserted with normal pressure. Unless the OP admits to securing the connector in place with a hammer, I'd still say it's defective.

i managed to break mine by trying to insert the cable slightly off centre thus when i removed the cable again it brought the flap out with it. it really took very little force to do it.

it happens and by no way means that the port we defective. it was user error in my case.

not every fault is a design or manufacturing fault even though you would like to suggest so.

not every fault is a design or manufacturing fault even though you would like to suggest so.

The flap shouldn't break off under normal use, so I would advise the OP to return his defective ATV.

capaho wrote:

not every fault is a design or manufacturing fault even though you would like to suggest so.

The flap shouldn't break off under normal use, so I would advise the OP to return his defective ATV.

misuse is not the responsibility of apple though. i have given an example where it is very easy to dis-lodge the plastic flap. whether you believe that to be a design issue or due to hitting with a hammer as you suggested is really up to you.

neither you nor i know what caused this to break, however your constant attitude that it has to be defective or a design flaw is tiresome. not every issue is due to a design or defective unit and you must realise this.

not every issue is due to a design or defective unit and you must realise this.

The flap shouldn't break off under normal use, so I would advise the OP to return his defective ATV.

capaho wrote:

not every issue is due to a design or defective unit and you must realise this.

The flap shouldn't break off during normal use, so I would advise the OP to return his defective ATV.

again, you don't know that is was done via normal use. the OP could have inserted the cable at a funny angle (just like i did very easily).

you're like a stuck record sometimes. what's on the b-side ?

you're like a stuck record sometimes. what's on the b-side ?

I'm simply trying to help the OP. There's nothing in his opening post to indicate he did anything inappropriate. I don't understand what you think you can accomplish by being abusive.