Itunes Store won't load

Question

Level 1

0 points

Itunes Store won't load

Since 5:30 this afternoon I have been trying to get my itunes store to work with absoluetly no success. I click on Itunes store the little loading bar at the top moves to about the middle then disappears and I'm stuck with this screen unmoving:
http://img.photobucket.com/albums/v220/theblackbutterfly/ItunesStoreFail.jpg

There doesn't seem to be anything wrong when I do a diagnostics check either.
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Gigabyte Technology Co., Ltd. G31M-S2L
iTunes 9.0.2.25
QuickTime 7.6.5
FairPlay 1.5.23
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number A928B1475C132721

Current user is an administrator.
The current local date and time is 2010-01-20 00:00:11.
iTunes is not running in safe mode.

Video Display Information

NVIDIA GeForce 9500 GT
Intel(R) G33/G31 Express Chipset Family

** External Plug-ins Information **

No external plug-ins installed.

Genius ID: 15888fc8a6b36adf7170f564cacd289e

iPodService 9.0.2.25 is currently running.
iTunesHelper 9.0.2.25 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.

** Network Connectivity Tests **

Network Adapter Information

Adapter Name: {6A1A323A-98EC-417C-9021-A4C89244F00B}
Description: D-Link AirPlus G DWL-G510 Wireless PCI Adapter(rev.C) - Packet Scheduler Miniport
IP Address: 192.168.0.182
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Tue Jan 19 22:16:31 2010

Lease Expires: Tue Jan 26 22:16:31 2010

DNS Servers: 61.9.133.193
61.9.133.193
192.168.0.1

Adapter Name: {B6469571-9AFE-4437-B117-AB9D41F9A61F}
Description: Realtek RTL8168C(P)/8111C(P) PCI-E Gigabit Ethernet NIC - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Feb 28 14:43:47 2009

Lease Expires: Sun Mar 01 14:43:47 2009

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple website was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-01-19 23:55:29.

I've tried unintalling and reintalling itunes amongst other things.
Any ideas on what I should do?

Windows XP Pro

Posted on Jan 19, 2010 5:03 AM

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Answer 1

Niky_E Author

Level 1

0 points

Jan 19, 2010 2:41 PM in response to Niky_E

I'm guessing no-one knows how to fix this which is disappointing because now I can't download any of my podcasts. I'm going to go try Itunes on my Dad's computer see if I can get access to the store there.

Message was edited by: Niky_E

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Answer 2

kirsty.h

Level 1

0 points

Jan 20, 2010 1:51 AM in response to Niky_E

Having same problem with itunes have you had any luck with fixing it?

Cheers

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Answer 3

Niky_E Author

Level 1

0 points

Jan 20, 2010 5:25 AM in response to Niky_E

No, no luck getting the Itunes store to work on my computer at all. I'm wondering if a crucial file for Itunes has gotten corrupted on my computer but then you'd think that'd be repaired when un-installing and re-installing.

But when I installed it on my Dad's computer it worked perfectly fine, so I'm baffled.

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Answer 4

Exonian

Level 1

0 points

Jan 20, 2010 12:19 PM in response to Niky_E

ME TOO! Have spent 2 hours trying to get it to work.........the bar gets stuck half way every time the store loads........

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Answer 5

IainP

Level 1

0 points

Jan 20, 2010 2:13 PM in response to Niky_E

Mine worked fine earlier! And now I have the same problem also.... it loads to halfway then just stops and does nothing.

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Answer 6

Jan 22, 2010 3:32 AM in response to IainP

Ditto... Last time I checked into the Store was the end of last year... now the status bar only loads half way... it gets to 90% if I try to load through an artist link but just can't get into the store... Was going to have a big spurge this weekend too...

I've tried repairing and also re-installing... no joy what so ever... Think this is happening since I upgraded to the latest version... hopefully the next patch will sort it out.. I'm running v9.0.2.25 - what version are you all running?

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Answer 7

Jan 22, 2010 4:10 AM in response to Childofbaahl

So I tried an older version adn the same results... AAARRRGGGHHHHHH

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Answer 8

Jan 22, 2010 4:11 AM in response to Childofbaahl

Hi! i also am having the same problem, loading bar gets halfway then gives up.I also installed the new version a few days ago and then noticed the problem.Could it be a case of installing the older version till the Apple guys iron this one out?

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Answer 9

Jan 22, 2010 10:02 PM in response to JamieN888

Got a reply from Apple support through by email... Think she thought my whole computer was freezing... she suggested I uninstall every apple, itunes and quicktime item through the control panel and the install the latest itunes with quicktime... and quess what - no joy... same thing... so tried again with version 9.0.0.70 and again no joy.. it's a wierd one...

anyone manage to get their to work?

I'll try calling them this afternoon and see where that gets me...

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Answer 10

Jan 22, 2010 10:52 PM in response to Childofbaahl

tried uninstalling again and reinstalled v 8 as it doesn't have the AAS software from v 9.0 and could connect to the store fine... only problem is importing my playsist and library from the newer version

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Answer 11

Jan 23, 2010 8:43 PM in response to Childofbaahl

I have this problem on my computer so i decided to install itunes on my other computer and i have the same problem on that computer too

Apple realy needs to fix this

The first time i ran the diognostics test it said it could not get a secure connectionso i ran it again and it said i could ???

I just ran it again and got this.. It says its fine???

Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Optima WorkPro/MyPC 4A Series (909512)
iTunes 9.0.2.25
QuickTime 7.6.4
FairPlay 1.5.23
Apple Application Support 1.0.1
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number 378FC86DB6B5F438

Current user is an administrator.
The current local date and time is 2010-01-24 14:42:09.
iTunes is not running in safe mode.

** External Plug-ins Information **

No external plug-ins installed.

iPodService 9.0.2.25 is currently running.
iTunesHelper 9.0.2.25 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.

** Network Connectivity Tests **

Network Adapter Information

Adapter Name: {F3B27ACB-38E9-45BC-8268-8BED52F128A5}
Description: WAN (PPP/SLIP) Interface
IP Address: 10.188.1.127
Subnet Mask: 255.255.255.255
Default Gateway: 10.188.1.127
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 10:00:00 1970

Lease Expires: Thu Jan 01 10:00:00 1970

DNS Servers: 139.130.4.4
139.130.4.4
203.50.2.71

Active Connection: Telstra.Internet
Connected: Yes
Online: Yes
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-01-24 14:27:33.

Reply

Answer 12

Jan 23, 2010 10:54 PM in response to Childofbaahl

Ok - This worked for me so not sure if it'll work for everyone else but it would seem to be the new software handling system that comes with itunes v9.0 - The Apple Application Support. Using Apple's own article # HT1925 uninstall in this order through the control panel (Making sure you've backed up your playlists and Library):

1. itunes

2. QuickTime

3. Apple Software Update

4. Apple Mobile Device Support

5. Bonjour

6. Apple Application Support ( itunes 9 or later)

Whilst doing that google an older version of itunes that was Pre v 9.0 - I went with the v 8.2.

Once it's all uninstalled, restart the PC and install the older version of itunes. You should now be able to log into the store and just import your library to get all your stuff back. If you get a message saying that itunes won't open as the library is from a newer version, delete to the recycle bin any libraries you can find, open itunes then restore the version you just saved and import.

Like I said it worked for me and I've been logging into the store on and off now since yesterday without problem.

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Answer 13

Feb 2, 2010 5:13 AM in response to Childofbaahl

Dude u r a genius.It worked!!U shud work for Apple!
Only thing I'm concerned about is the libraries I deleted, will this affect the program at all?

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Answer 14

Feb 14, 2010 12:29 PM in response to JamieN888

Yes, I too find that itunes store doesn't work any longer! RAAHHH! Would someone please help me!

Symptoms:
--clicking on itunes store home page leads to the progress bar at the top loading half way -- but the store page is just white, with the words just saying it's the itunes store (even though it's not showing me the blooming store!).
--uninstalled itunes and reinstalled (latest version 9), to no avail.
--uininstalled and reinstalled AVG free (latest version), to no avail.
--uninstalled and reinstalled quick time (latest version), to no avail.
--deleted contents of the hosts file in c:\windows\system32\etc, to no avail.
--made sure my LAN settings don't use a proxy

--when in itunes and I click on View -> Show Column View, I can access the contents of the store, and indeed buy things! BUT, I cannot use the search box in the top right, as again it shows the progress bar loading only half way. Surely this has to be something to do with a browser setting somewhere?! The column view demonstrates I CAN access the store; BUT I CANNOT access the store via the web interface that one usually sees in itunes! Pleeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeease help me 😟.

Summary HELP!!!!! Why isn't there a good answer, I've been trying to solve this for 3 weeks, and I'm literally going to cry out of sheer craziness -- it just makes no sense.

Any help would be just simply wonderful and I would be able to buy you a pretend pint of beer / glass of wine / cup of tea / whatever you fancy.

Regards,

Meow

--

Message was edited by: tillymeow

Message was edited by: tillymeow

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Answer 15

Sami18

Level 1

0 points

Feb 14, 2010 2:26 PM in response to Niky_E

I have the same problem. Its been going since the beginning of December and it's very frustrating! I have tried uninstalling it and reinstalling and there is no change. I updated it when the new update came out last week and it didn't help at all. I run the diagnostics and it says there's nothing wrong.

Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
AOPEN_ AWRDACPI
iTunes 9.0.3.15
QuickTime 7.6.5
FairPlay 1.6.16
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.45.0.0
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number E698E680E36ECE29

Current user is an administrator.
The current local date and time is 2010-02-14 16:18:23.
iTunes is not running in safe mode.

Video Display Information

RADEON 9600 SE Family (Microsoft Corporation)
RADEON 9600 SE SEC Family (Microsoft Corporation)

** External Plug-ins Information **

No external plug-ins installed.

Genius ID: dd26322497ee130b93362ed4982bb3d0

iPodService 9.0.3.15 is currently running.
iTunesHelper 9.0.3.15 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.

** Network Connectivity Tests **

Network Adapter Information

Adapter Name: {2E1A8C8A-F72A-4C98-86D3-DDC7A28DF0FE}
Description: Linksys LNE100TX Fast Ethernet Adapter(LNE100TX v4) - Packet Scheduler Miniport
IP Address: 192.168.1.110
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Sun Feb 14 15:59:41 2010

Lease Expires: Sun Feb 14 16:59:41 2010

DNS Servers: 192.168.1.254
192.168.1.254

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-02-14 16:17:41.

PLEASE!!!!!!! Someone help me with this!!!!!!! It's been like this for over two months now!

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