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iPod not Recognized by Windows 7

I got a new Dell desktop and after installing iTunes, the iPod will not be recognized by either iTunes nor Windows. The device manager does show an iPod device but it has an exclamation mark on it. Click on properties tells me that the device driver has not been found. Automatically scanning for a new driver results in nothing being found.

Connecting the iPod to my other Win XP machine works fine.

I have uninstalled and reinstalled iTunes and all other Apple software and that has had no effect.

Does anyone know how to fix?

Dell, Windows 7

Posted on Jan 20, 2010 9:55 PM

28 replies

ice1000 Author

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Jan 26, 2010 4:19 PM in response to ice1000

I found a driver problem with my printer. I reinstalled the relevant software and the printer driver problem is no longer there.

After running sfc I get the following:

2010-01-26 12:18:07, Info CSI 00000124 [SR] Cannot repair member file [l:20{10}]"tcpmon.ini" of Microsoft-Windows-Printing-StandardPortMonitor-TCPMonINI, Version = 6.1.7600.16385, pA = PROCESSOR ARCHITECTUREAMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

b noir

Level 9

72,324 points

Jan 26, 2010 4:53 PM in response to ice1000

That one might be a relatively innocent byproduct of the printer driver software. Can't tell for sure, but from what I can gather from web research some printer software may alter the ini to add more printer models ... producing the mismatch when doing the sfc /scannow.

What make and model of KVM switch are you using?

ice1000 Author

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Jan 26, 2010 5:06 PM in response to b noir

Iogear 2 port KVM GCS632U

ice1000 Author

Level 1

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Jan 26, 2010 11:34 PM in response to ice1000

Here's something else that's pretty strange.

I installed Windows XP mode and then installed iTunes in the VM. I can attach the iPod to the XP virtual machine and iTunes recognizes it without a hitch!

I think I can copy my music to a folder on my desktop and point the VM iTunes library to this folder.

To be continued tomorrow...

b noir

Level 9

72,324 points

Jan 26, 2010 11:46 PM in response to ice1000

Something weird about the Windows 7 variation of the standard USB drivers on your system?

I checked the KVM, but there's no updated firmware/drivers there. (Was wondering about some strange USB interaction with older variations of the drivers there.)

Will try thinking a bit more about this overnight

ice1000 Author

Level 1

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Jan 28, 2010 10:05 PM in response to b noir

I spent about 1 hour on the phone with Dell technical support. They could not figure it out either. They recommended I return the desktop. I wasn't too happy to go through that hassle.

I decided to reinstall Windows 7. Works like a charm now! I think some of the Dell installed programs must have messed something up.

b noir

Level 9

72,324 points

Jan 29, 2010 10:05 AM in response to ice1000

Crikey ... a full Windows reinstall is a bit of a hassle in its own right.

🙂 On the other hand, at least things are working again. Glad you were able to fix things, ice.

ice1000 Author

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Jan 29, 2010 10:20 AM in response to b noir

Yeah, it was a hassle but less so that packing & shipping of the entire unit.

I was concerned about losing all the music I copied to a folder in my C drive. Interestingly enough, although I did a complete reinstall, Windows 7 did not overwrite those folders!

Feb 10, 2010 8:51 PM in response to ice1000

hey ice, i just about to reinstall my windows 7 as well, i have all kind of funny things happening over adn over again.
are you using the recovery disc or the recovery folder in your hd which dell preloaded for your own copy. did you just do a repair or install a fresh copy of the windows 7. what did you do with your music folder and other programs and file? how much time you just spend to have the computer up on running again?

ice1000 Author

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Feb 10, 2010 9:10 PM in response to concept_39

I used the recovery disk and did a fresh install. I thought all my music was going to be overwritten but was did not. However, I do not keep my music in the 'My Music' folder, I keep it another folder on the C drive. If you can, I would back it up to an external drive, just in case.

For all my other files in My Documents, I copied them into a CD. All files in My Documents were erased. Also, everything was erased from Firefox (bookmarks, passwords) since I had to reinstall.

The Win 7 setup says it takes about 2-3 hours to install but mine was done in under 30 minutes. I have a 2.5 GHz with 8 GB RAM, your mileage may vary.

Feb 10, 2010 9:18 PM in response to ice1000

What about all the third party programs? Do you have to reinstall them?

ice1000 Author

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Feb 10, 2010 9:23 PM in response to concept_39

Yeah, I had to reinstall everything. My PC was only about 1 month old, so it wasn't that big of a headache for me.

OneEmi

Level 1

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Mar 3, 2010 2:47 AM in response to ice1000

read my stuff 😉
i finally took Windows 7 off
reloaded it
ALL IS WONDERFUL!
wasn't nuttin wrong w/pod

iPod not Recognized by Windows 7