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Problems viewing trailers on Front Row

For some reason, Front Row is now showing an error message every time I attempt to play a movie trailer.

I get the message "The selected video could not be played. The format was not recognised."

I can't think why this has happened so if anyone knows what's going on, I'd be very grateful to hear from them!

Thanks!

MacBook Pro, Mac OS X (10.6.2)

Posted on Jan 21, 2010 5:12 AM

Reply
42 replies

Jan 23, 2010 6:51 AM in response to deckymcd

I have Little Snitch installed, and it is already set to allow all connections from Front Row. My problem is that, when I delete the preferences file, it fixes the problem--until I quit Front Row. The next time I open Front Row, the issue returns, until I delete the preferences file again, ad nauseum.

But even then, while most trailers start working when I delete the preferences file, some still fail to load with the same error message.

This just started happening lately, so it must be related to some recently installed update.

-dZ.

Jan 23, 2010 11:09 AM in response to DZ-Jay

I'll say it again:

If you having problems watching WWDC Keynotes, tutorials or Trailers on the Apple website, check your Quicktime 7 settings in System Preferences:

Under Streaming, set for Automatic, enable Instant On and Play Immediately.

Under Advanced, click Mime Settings and ensure that Streaming (both kinds) are enabled.

(Note that if you are running Snow Leopard you should be using Quicktime 7 and not version 10, which does not have a preference panel. Quicktime 7 is in your Utilities Folder and does have a preference panel.)

Jan 23, 2010 11:18 AM in response to Klaus1

But that doesn't explain why trailers work intermittently on Front Row.

I have been watching trailers on it ever since I upgraded to Snow Leopard and this has only recently become an issue. (I also don't have QuickTime 7, even in my Utilities folder).

My only suggestion is that the problem is caused at Apple's end, because I can't think what else explains why people are suddenly losing and then regaining use of the trailers facility on Front Row.

Jan 23, 2010 3:21 PM in response to Chaos One

It also stopped working for me yesterday on all three computers (both the trailers in Front Row, and trying to watch trailers at apple.com/trailers).
Today everything is working again.

I also think that it was an issue on Apple's end. They probably pushed out an updated list of trailers and messed something up in the configuration.

Jan 24, 2010 3:45 AM in response to Jacob Sewell

Guys, I have been facing the same issue over the last days but have been able to at least resolve it in part...go to Safari preferences, security and then cookies, and then REMOVE ALL COOKIES ending in apple.com.

Although HD playback still seems broken, I am able now to play QT trailers without facing the Q question mark...hope this helps!

As for Front Row, try deleting its preferences as said above...this should help as well...

Problems viewing trailers on Front Row

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