1 2 Previous Next 29 Replies Latest reply: Mar 17, 2010 2:04 AM by Timothy B Hewitt
Timothy B Hewitt Level 4 Level 4 (1,535 points)
Hey Folks

My 3 week old MBP running the latest versions of Snow keeps freezing. I shut the lid, put it away and when I open it again, it's stuck where I left it. Clock has stopped, no response. The only thing I can do is hold down the power button to force it off then restart.

Anyone else having this issue? Any solution?

MacPro Quad - 8 GB | 23" Apple HD | Macbook Pro - 2 GB, Mac OS X (10.5.6), LP 8.0.2 | RME FF-800 | UAD-1/2 | Avalon stuff | Neumann Stuff | WBS Stuff
  • 1. Re: Freezing after sleep
    Mac Medic (be@MacOSG.com) Level 6 Level 6 (17,290 points)
    1. Try resetting your SMC and PRAM.

    Resetting the System Management Controller >>

    2. Boot from your install DVD and check/repair your hard drive.

    3. Use OnyX for system maintenance. Run the Automation tab to clean cache.



    Dave M.
    MacOSG Founder/Ambassador  An Apple User Group  iTunes: MacOSG

  • 2. Re: Freezing after sleep
    Timothy B Hewitt Level 4 Level 4 (1,535 points)
    Done it all - Now tonight found that this will freeze when removing the power cord.

    Yikes!
  • 3. Re: Freezing after sleep
    Rod Hagen Level 7 Level 7 (31,985 points)
    G'day Timothy,

    Probably the most common causes of this problem are background processes that don't know how to "let go" ( virus checkers , drive checkers and the like) and external devices (usually USB - hubs, drives, you name it but sometimes FW or even networked devices connected over ethernet, bluetooth or wireless) that have badly written drivers or firmware that don't deal properly with sleep or power events.

    Working out what is causing it generally involves a process of elimination. Start with a clean system with no peripherals attached, and then add devices and/or software one by one (whether they be software or hardware)until the problem recurs..

    You should also check that everything you are running when the problem occurs uses the latest SL compatible software and firmware updates.

    Cheers

    Rod
  • 4. Re: Freezing after sleep
    Timothy B Hewitt Level 4 Level 4 (1,535 points)
    Thanks Rod

    I'll have to pay attention, but I know this happens with my other computers/drives on as well as with them off.

    IE: All of my networked devices, bluetooth and other things (iphones) can be OFF and this still happens.

    Is there some way to check for things like 'virus checkers'? I don't have any 3rd party stuff installed - So is it the Apple software that's poorly written?

    Cheers
  • 5. Re: Freezing after sleep
    Network 23 Level 6 Level 6 (11,695 points)
    Try using Console utility to view system.log to see what is happening at the time you close the lid. What should happen is that there should be a System Sleep message and then there shouldn't be any more messages until System Wake. I wonder if, instead of sleeping, some process is generating errors or simply not stopping. If such a process generates log entries, you may see its name there.

    You also might try running the Apple hardware test on one of the discs that came with your Mac, to see if you have any bad RAM or hardware defects, since sleep should be very, very stable as it is with most Mac users. You definitely should not accept this behavior.
  • 6. Re: Freezing after sleep
    Timothy B Hewitt Level 4 Level 4 (1,535 points)
    Hi 23

    Here's a log for today - As it happened just an hour ago. The MBP wasn't used much today, just opened to check email and then closed. Next time it was opened, it was frozen... Again. :-\

    10-02-01 3:38:12 AM com.apple.WebKit.PluginAgent[326] Mon Feb 1 03:38:12 Sarah-Hewitts-MacBook-Pro.local WebKitPluginHost[346] <Error>: kCGErrorIllegalArgument: _CGSFindSharedWindow: WID 656
    10-02-01 3:38:12 AM com.apple.WebKit.PluginAgent[326] Mon Feb 1 03:38:12 Sarah-Hewitts-MacBook-Pro.local WebKitPluginHost[346] <Error>: kCGErrorIllegalArgument: CGSRemoveSurface: Invalid window 0x290
    10-02-01 3:40:01 AM SubmitDiagInfo[450] Removed expired file /Library/Logs/DiagnosticReports/PrefTool2010-01-18-004001localhost.crash
    10-02-01 3:40:04 AM SubmitDiagInfo[450] Removed expired file /Library/Logs/DiagnosticReports/prlnet_start_2010-01-18-004002localhost.crash
    10-02-01 11:40:03 AM [0x0-0x38038].org.mozilla.firefox[514] Debugger() was called!
    10-02-01 12:04:48 PM com.apple.WebKit.PluginAgent[326] Debugger() was called!
    10-02-01 2:07:16 PM com.apple.launchd[1] * launchd[1] has started up. *
    10-02-01 2:07:43 PM org.pqrs.KeyRemap4MacBook.load[45] Starting KeyRemap4MacBook
    10-02-01 2:07:44 PM com.rogueamoeba.hermes[46] unknown action: update
    10-02-01 2:07:44 PM com.apple.launchd[1] (com.rogueamoeba.hermes[46]) Exited with exit code: 1
    10-02-01 2:07:47 PM com.parallels.desktop.launchdaemon[47] objc[59]: Class QMacSoundDelegate is implemented in both /Library/Parallels/Parallels Service.app/Contents/MacOS/libQtGui.4.dylib and /usr/local/lib/libprl_sdk.dylib. One of the two will be used. Which one is undefined.
    10-02-01 2:07:47 PM com.parallels.desktop.launchdaemon[47] objc[59]: Class QNSMenu is implemented in both /Library/Parallels/Parallels Service.app/Contents/MacOS/libQtGui.4.dylib and /usr/local/lib/libprl_sdk.dylib. One of the two will be used. Which one is undefined.
    10-02-01 2:07:47 PM com.parallels.desktop.launchdaemon[47] objc[59]: Class QNSStatusItem is implemented in both /Library/Parallels/Parallels Service.app/Contents/MacOS/libQtGui.4.dylib and /usr/local/lib/libprl_sdk.dylib. One of the two will be used. Which one is undefined.
    10-02-01 2:07:47 PM com.parallels.desktop.launchdaemon[47] objc[59]: Class QNSImageView is implemented in both /Library/Parallels/Parallels Service.app/Contents/MacOS/libQtGui.4.dylib and /usr/local/lib/libprl_sdk.dylib. One of the two will be used. Which one is undefined.
    10-02-01 2:07:48 PM com.parallels.desktop.launchdaemon[47] launchctl: Error unloading: com.parallels.vm.prl_naptd
    10-02-01 2:07:48 PM com.apple.SystemStarter[19] Starting Qmaster services
    10-02-01 2:07:48 PM com.apple.SystemStarter[19] PACESupport - Couldn't find the PACESupport.kext
    10-02-01 2:07:50 PM com.apple.SystemStarter[19] grep: /options: No such file or directory
    10-02-01 2:07:50 PM com.apple.SystemStarter[19] /Library/StartupItems/AdobeVersionCue/AdobeVersionCue: line 12: [: ==: unary operator expected
    10-02-01 2:07:50 PM com.apple.ReportCrash.Root[112] 2010-02-01 14:07:50.867 ReportCrash[112:1407] Saved crash report for PrefTool[102] version ??? (???) to /Library/Logs/DiagnosticReports/PrefTool2010-02-01-140750localhost.crash
    10-02-01 2:07:50 PM com.parallels.desktop.launchdaemon[47] No suitable device found for PVS0.
    10-02-01 2:07:52 PM com.parallels.desktop.launchdaemon[47] /Library/Parallels/Parallels Service.app/Contents/Resources/ParallelsDispatcherService: line 126: 114 Bus error "${ParallelsNetStart}"
    10-02-01 2:07:52 PM com.apple.ReportCrash.Root[112] 2010-02-01 14:07:52.250 ReportCrash[112:2b03] Saved crash report for prlnetstart[114] version ??? (???) to /Library/Logs/DiagnosticReports/prlnet_start_2010-02-01-140752localhost.crash
    10-02-01 2:07:52 PM com.apple.launchd.peruser.501[154] (com.apple.ReportCrash) Falling back to default Mach exception handler. Could not find: com.apple.ReportCrash.Self
    10-02-01 2:07:56 PM com.apple.launchd.peruser.501[154] (com.apple.Kerberos.renew.plist[180]) Exited with exit code: 1
    10-02-01 2:07:56 PM com.parallels.desktop.client.launch[185] objc[185]: Class QMacSoundDelegate is implemented in both /Library/Parallels/Parallels Service.app/Contents/MacOS/libQtGui.4.dylib and /usr/local/lib/libprl_sdk.dylib. One of the two will be used. Which one is undefined.
    10-02-01 2:07:56 PM com.parallels.desktop.client.launch[185] objc[185]: Class QNSMenu is implemented in both /Library/Parallels/Parallels Service.app/Contents/MacOS/libQtGui.4.dylib and /usr/local/lib/libprl_sdk.dylib. One of the two will be used. Which one is undefined.
    10-02-01 2:07:56 PM com.parallels.desktop.client.launch[185] objc[185]: Class QNSStatusItem is implemented in both /Library/Parallels/Parallels Service.app/Contents/MacOS/libQtGui.4.dylib and /usr/local/lib/libprl_sdk.dylib. One of the two will be used. Which one is undefined.
    10-02-01 2:07:56 PM com.parallels.desktop.client.launch[185] objc[185]: Class QNSImageView is implemented in both /Library/Parallels/Parallels Service.app/Contents/MacOS/libQtGui.4.dylib and /usr/local/lib/libprl_sdk.dylib. One of the two will be used. Which one is undefined.
    10-02-01 2:07:56 PM com.apple.launchd.peruser.501[154] ([0x0-0x14014].com.apple.AirPortBaseStationAgent[202]) Exited with exit code: 1
    10-02-01 2:07:57 PM org.pqrs.KeyRemap4MacBook.server[184] [DONE]
    10-02-01 2:07:58 PM com.apple.WindowServer[76] Mon Feb 1 14:07:58 Sarah-Hewitts-MacBook-Pro.local WindowServer[76] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
    10-02-01 2:07:58 PM KeyRemap4MacBook[210] checkForUpdatesInBackground http://pqrs.org/macosx/keyremap4macbook/files/appcast.xml
    10-02-01 2:07:59 PM [0x0-0x16016].com.apple.systemevents[206] com.apple.FolderActions.enabled: Already loaded
    10-02-01 2:07:59 PM MagicMenuHotKeyDaemon[218] Started
    10-02-01 2:07:59 PM [0x0-0x12012].com.stuffit.MagicMenu[199] 2010-02-01 14:07:59.158 MagicMenuHotKeyDaemon[218:903] Started
    10-02-01 2:08:01 PM com.apple.launchd.peruser.501[154] (com.apple.SystemUIServer.agent[159]) Exited: Terminated
    10-02-01 2:08:01 PM com.apple.launchd.peruser.501[154] (com.apple.SystemUIServer.agent) Throttling respawn: Will start in 2 seconds

    Does anyone see a problem in there that I can fix?

    TIA
  • 7. Re: Freezing after sleep
    Rod Hagen Level 7 Level 7 (31,985 points)
    That third party system add-on "MagicMenu" might be a good thing to try disabling/removing first, Timothy.

    Cheers

    Rod
  • 8. Re: Freezing after sleep
    Timothy B Hewitt Level 4 Level 4 (1,535 points)
    Thanks Rod

    That's Stuffit and has been installed for the last 8 years (or so) on all of my systems, never causing a problem. But it's easy enough to try.

    Thanks for looking through that - I'll report back in if it helps.

    T
  • 9. Re: Freezing after sleep
    Network 23 Level 6 Level 6 (11,695 points)
    I saw an item in there called KeyRemap4MacBook. You might want to make sure it's up to date, when I went to its web site they do have specific versions for Leopard and Snow Leopard.
  • 10. Re: Freezing after sleep
    Rod Hagen Level 7 Level 7 (31,985 points)
    Ah, that MagicMenu! There is another beast of the same name that plays around with the visibility of the Menu bar and hasn't been updated for some time.

    If it is a current version of Stuffit it should be ok , but there have been some changes in SL in the manner in which contextual menus and the like operate. I see that SmithMicro fully endorse Stuffit Deluxe 2010, and equivocally endorse Stuffit Deluxe 2009, but make no mention of the suitability of earlier versions. I'm afraid I'm still on Stuffit 12 myself , but I don't have the MagicMenu installed to test it at present.

    Do you use any scheduled tasks with Stuffit? Things like scheduled task operation can quite often be involved with sleep issues. THose "com.apple.launchd.peruser" lines are all about scheduled tasks.

    I see, as Network 23 points out, that one of the final tasks actually involved checking for updates of the keyboard re-mapper software.

    Just to be clear, did you stop using the computer at about noon or at about 2.07 PM? I've been assuming the latter, but if it was the former then the problems are occurring at the time of waking (either because you tried to wake it, or because something automatic tried to), rather than the time of sleeping.

    Cheers

    Rod
  • 11. Re: Freezing after sleep
    Timothy B Hewitt Level 4 Level 4 (1,535 points)
    Hi Guys

    Well - 2 days and no freezes! Thanks for all the input and pointing me in the right direction.

    I wish I could say it was magicmenu, or anything in specific, but Rod's suggestion led me to look in my startup items. I found a few things (that I meant to write down but didn't) that I don't use any more - Leftover from pre-SL days - and I removed them. yes, magicmenu was one of them, but not the sole item removed.

    So I seem to be fixed up.
    A appreciate all the input and your time. I'm going to leave this question open for a while in case it happens again.

    Thanks again!
  • 12. Re: Freezing after sleep
    Timothy B Hewitt Level 4 Level 4 (1,535 points)
    Oh for poop...

    I spoke too soon. Here's the console for today:
    10-02-03 2:26:08 AM SyncServer[292] [110f10] |SyncServer|Warning| Refreshing watchdog because of a calendar time change alert.
    10-02-03 2:26:08 AM com.apple.launchd[1] (com.apple.newsyslog) Throttling respawn: Will start in 2 seconds
    10-02-03 3:03:06 AM firefox-bin[226] -deltaZ is deprecated for NSEventTypeMagnify. Please use -magnification.
    10-02-03 3:04:25 AM com.apple.WebKit.PluginAgent[339] Debugger() was called!
    10-02-03 3:04:25 AM com.apple.WebKit.PluginAgent[339] Debugger() was called!
    10-02-03 3:10:08 AM com.apple.WebKit.PluginAgent[339] Debugger() was called!
    10-02-03 3:10:08 AM com.apple.WebKit.PluginAgent[339] Debugger() was called!
    10-02-03 11:32:26 AM com.apple.WebKit.PluginAgent[339] Debugger() was called!
    10-02-03 11:41:08 AM SyncServer[469] [110f10] |SyncServer|Warning| Refreshing watchdog because of a calendar time change alert.
    10-02-03 3:30:41 PM com.apple.launchd[1] * launchd[1] has started up. *
    10-02-03 3:31:10 PM org.pqrs.KeyRemap4MacBook.load[45] Starting KeyRemap4MacBook
    10-02-03 3:31:11 PM com.rogueamoeba.hermes[46] unknown action: update
    10-02-03 3:31:11 PM com.apple.launchd[1] (com.rogueamoeba.hermes[46]) Exited with exit code: 1
    10-02-03 3:31:14 PM com.parallels.desktop.launchdaemon[47] objc[60]: Class QMacSoundDelegate is implemented in both /Library/Parallels/Parallels Service.app/Contents/MacOS/libQtGui.4.dylib and /usr/local/lib/libprl_sdk.dylib. One of the two will be used. Which one is undefined.
    10-02-03 3:31:14 PM com.parallels.desktop.launchdaemon[47] objc[60]: Class QNSMenu is implemented in both /Library/Parallels/Parallels Service.app/Contents/MacOS/libQtGui.4.dylib and /usr/local/lib/libprl_sdk.dylib. One of the two will be used. Which one is undefined.
    10-02-03 3:31:14 PM com.parallels.desktop.launchdaemon[47] objc[60]: Class QNSStatusItem is implemented in both /Library/Parallels/Parallels Service.app/Contents/MacOS/libQtGui.4.dylib and /usr/local/lib/libprl_sdk.dylib. One of the two will be used. Which one is undefined.
    10-02-03 3:31:14 PM com.parallels.desktop.launchdaemon[47] objc[60]: Class QNSImageView is implemented in both /Library/Parallels/Parallels Service.app/Contents/MacOS/libQtGui.4.dylib and /usr/local/lib/libprl_sdk.dylib. One of the two will be used. Which one is undefined.
    10-02-03 3:31:14 PM com.apple.SystemStarter[19] Starting Qmaster services
    10-02-03 3:31:15 PM com.apple.SystemStarter[19] PACESupport - Couldn't find the PACESupport.kext
    10-02-03 3:31:15 PM com.parallels.desktop.launchdaemon[47] launchctl: Error unloading: com.parallels.vm.prl_naptd
    10-02-03 3:31:17 PM com.apple.SystemStarter[19] grep: /options: No such file or directory
    10-02-03 3:31:17 PM com.apple.SystemStarter[19] /Library/StartupItems/AdobeVersionCue/AdobeVersionCue: line 12: [: ==: unary operator expected
    10-02-03 3:31:18 PM com.parallels.desktop.launchdaemon[47] No suitable device found for PVS0.
    10-02-03 3:31:18 PM com.apple.ReportCrash.Root[112] 2010-02-03 15:31:18.484 ReportCrash[112:1407] Saved crash report for PrefTool[83] version ??? (???) to /Library/Logs/DiagnosticReports/PrefTool2010-02-03-153118localhost.crash
    10-02-03 3:31:19 PM com.parallels.desktop.launchdaemon[47] /Library/Parallels/Parallels Service.app/Contents/Resources/ParallelsDispatcherService: line 126: 118 Segmentation fault "${ParallelsNetStart}"
    10-02-03 3:31:19 PM com.apple.ReportCrash.Root[112] 2010-02-03 15:31:19.578 ReportCrash[112:2b03] Saved crash report for prlnetstart[118] version ??? (???) to /Library/Logs/DiagnosticReports/prlnet_start_2010-02-03-153119localhost.crash
    10-02-03 3:31:20 PM com.apple.launchd.peruser.501[154] (com.apple.ReportCrash) Falling back to default Mach exception handler. Could not find: com.apple.ReportCrash.Self
    10-02-03 3:31:24 PM com.parallels.desktop.client.launch[185] objc[185]: Class QMacSoundDelegate is implemented in both /Library/Parallels/Parallels Service.app/Contents/MacOS/libQtGui.4.dylib and /usr/local/lib/libprl_sdk.dylib. One of the two will be used. Which one is undefined.
    10-02-03 3:31:24 PM com.parallels.desktop.client.launch[185] objc[185]: Class QNSMenu is implemented in both /Library/Parallels/Parallels Service.app/Contents/MacOS/libQtGui.4.dylib and /usr/local/lib/libprl_sdk.dylib. One of the two will be used. Which one is undefined.
    10-02-03 3:31:24 PM com.parallels.desktop.client.launch[185] objc[185]: Class QNSStatusItem is implemented in both /Library/Parallels/Parallels Service.app/Contents/MacOS/libQtGui.4.dylib and /usr/local/lib/libprl_sdk.dylib. One of the two will be used. Which one is undefined.
    10-02-03 3:31:24 PM com.parallels.desktop.client.launch[185] objc[185]: Class QNSImageView is implemented in both /Library/Parallels/Parallels Service.app/Contents/MacOS/libQtGui.4.dylib and /usr/local/lib/libprl_sdk.dylib. One of the two will be used. Which one is undefined.
    10-02-03 3:31:24 PM com.apple.launchd.peruser.501[154] (com.apple.Kerberos.renew.plist[180]) Exited with exit code: 1
    10-02-03 3:31:24 PM com.apple.launchd.peruser.501[154] ([0x0-0xe00e].com.apple.AirPortBaseStationAgent[195]) Exited with exit code: 1
    10-02-03 3:31:25 PM org.pqrs.KeyRemap4MacBook.server[184] [DONE]
    10-02-03 3:31:26 PM com.apple.WindowServer[76] Wed Feb 3 15:31:26 Sarah-Hewitts-MacBook-Pro.local WindowServer[76] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
    10-02-03 3:31:26 PM [0x0-0x10010].com.apple.systemevents[197] com.apple.FolderActions.enabled: Already loaded
    10-02-03 3:31:27 PM KeyRemap4MacBook[211] checkForUpdatesInBackground http://pqrs.org/macosx/keyremap4macbook/files/appcast.xml
    10-02-03 3:31:30 PM com.apple.launchd.peruser.501[154] (com.apple.SystemUIServer.agent[159]) Exited: Terminated
    10-02-03 3:31:30 PM com.apple.launchd.peruser.501[154] (com.apple.SystemUIServer.agent) Throttling respawn: Will start in 1 seconds

    When I opened the lid, it was frozen at 2:07. I forced it to shut down and restarted at 3:30

    Any other suspects?
  • 13. Re: Freezing after sleep
    Rod Hagen Level 7 Level 7 (31,985 points)
    KeyRemap4MacBook still looks like a prime suspect, Timothy, though the logs are perhaps from a time after the crash from what you say. (mmm, on second thoughts, I don't think they are. The displayed time simply hasn't updated on screen and the crash has prevented it doing so when you have tried to wake it)

    Are you running the latest SL version of it, released a week or so back? - see http://pqrs.org/macosx/keyremap4macbook/

    If so, it may be a good idea to contact the developer of it.

    I see that at least one earlier version used to cause kernel panics after hibernation - see http://pqrs.org/macosx/keyremap4macbook/changelog.html

    Unfortunately un-installing it can apparently be a bit tricky, too, with some versions.

    If you really don't want to uninstall it, then you might try turning off its preference for checking for updates. This seems to be when the trouble happens.

    Be interesting to see what happens at first wake-up after 2.07 tomorrow!

    Cheers

    Rod
  • 14. Re: Freezing after sleep
    Network 23 Level 6 Level 6 (11,695 points)
    It looks like you've been posting console.log. When I troubleshoot I also open the system.log to see if it has any different information at the same times. The system log also logs the "system wake" and "system sleep" commands that you can do a Find on to examine the messages before and after. To open this, choose File>Open System Log.
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