Can't see buddy

I'm just starting ichat. Got signed up, can log in etc, picture and sound work fine. At this stage only have 1 buddy. He can invite me to video chat - it rings, I accept everything works fine. But, when I log in, my buddy list is grayed out, and I cannot invite him to chat. I created him in buddy list, but I still can't see him and cannot initiate a chat. I told him my log in info (he is in a different country) he logs in as me and can see the buddy list, but I can't. The only difference seems to be that I am using Airport Extreme router and he is just on internet direct via modem. Could the router be the problem. When I first tried to get on, I had to enable appletalk to make iChat work, so that is done.

iMac, Mac OS X (10.5.8)

Posted on Jan 29, 2010 10:28 AM

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8 replies

Jan 29, 2010 1:40 PM in response to OldSpidey

Interesting one.

At iChat 4 in Leopard (10.5.x) or higher a Buddy (Or you ) can set them selves to Invisible.

Sending your details to your Buddy should eliminate this if he has his Own regular Buddy List Open as he would still s"see" himself as Off Line.

Next is you may have added him as An AIM Name when he is @mac. com or @me.com as you have to choose when adding a Buddy in iChat 4

Now as above as he can "See" himself in your Buddy List this does not seem to apply.

Nor would if you had Blocked him in iChat > Preferences > Accounts > Block Specific People > Block list or the two Allow Buddy List Only or Allow Specific People as these setting are passed to the AIM servers and those Buddies are Flagged so that they work when you log in somewhere else (as passing your details over has done).

Now iChat does login to the aIM servers on port 5190 using the TCP Protocol by default.
iChat also uses this port on the UDP Protocol, mainly for File Sharing and Group chats but also for Some Buddy List feedback.
Changing the port to get around some routing devices that don't like using the port Twice will only work if port 5190 is Open on the UDP Protocol if its is open and the PRotocol has to be Specified in any Routing device.

Defcom is right that the Mac Firewall is the logical place to Start making sure iChat is allowed through any and all firewall settings.

It is in System Preferences > Security > Firewall
Allow All and Allow Specific apps with iChat added to the list are the ones that work. (iChat is NOT an Essential App).
(In the Advanced Button, Stealth should not be On as it interferes with A/V chats)

In the Airport Extreme (Accessed with Airport Utility in Applications/Utilities) the Internet pane has a NAT Tab.
In here is Port Mapping Protocol.
This should be ON/Enabled.

I would ask if your Modem routes ?
If so is the Extreme set to Bridge (Off) Mode in the Internet Pane so that the Extreme is just a Wireless access Point to the LAN created by the Modem ?

User uploaded file

9:40 PM Friday; January 29, 2010

Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

Jan 30, 2010 7:03 AM in response to Ralph-Johns-UK

Ralph - I have confirmed all the settings you recommended except the last. Not being a techy, I don't know what it means "does my Modem route?" and if my Extreme is set to Bridge (off). I have looked at everything I can find and don't see any switch for Bridge - I can't even find bridge. In any event, I still cannot see my buddy list or initiate a video chat. And, as before, I can operate perfectly if my buddy invites me to a video chat.

Jan 30, 2010 7:48 AM in response to OldSpidey

Ralph - PROBLEM SOLVED!!!!!!! I hate to admit the problem, but it might be useful for you to know what was wrong in case it comes up again. It turns out my buddy list was there all the time. In the lower right hand corner of the jabber list, you can pull the corner down to expand the window - it was there but my window was just too small to see it without the expansion. Daaaah!! I think, however there was a prior problem and that was the firewall which I did reset to "Allow All". Many thanks for your persistence and assistance.

Jan 30, 2010 11:57 AM in response to OldSpidey

Ahh, the old "I made the window smaller once and forgot".

There are variations on this.

You can drag the window to the bottom of the Screen.
As long as you have the header visible, some of it will "go Off Screen"
However when you Restart the computer and launch iChat it remembers where the Header was and displays to the bottom of the Screen, shortening the Buddy list as it does so.

If you Hide the Dock and place windows at the bottom to look like tabs then it can be difficult to launch the app involved as the Dock will display before you get a hold on the Window top/tab

User uploaded file

7:57 PM Saturday; January 30, 2010

Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

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Can't see buddy

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