Here's the deal..
I own a software titled "Kinemac". It's a 3D animation software which creates QT movies to import into Final Cut Pro. I've had the software since last April and about a month ago, all of a sudden, the program would no longer open. I contacted Kinemac's Support. They said my computer had apparently been "banned" by the software. (Maybe it saw the computer as trying to pirate the program.?????)
I tried downloading a new copy of the software, reinstalled, entered serial#, etc. and still would not open. There was no crash. It just would not open.
Kinemac said its only way to correct the problem was to enter into a screen share with iChat. I tried for 20 minutes with them to establish screen share with no luck. We could "chat" but not screen share. So, I came to the Apple Discussions pages on iChat and spent about an hour with a Discussions' User on iChat with NO luck there either. I gave up on iChat. Not certain I wanted someone unknown on a screen share anyway.
Which brings us to this point. Kinemac says I can also add a new Admin Acct. Delete the current Admin and then rename the new user with the old user's name. I frankly don't want to mess around doing that but apparently there's alternative for Kinemac. So that's why I'm seeking info on how to do it. I really like the software and want to rectify the situation.
Hope this explains the situation. Thanks.