Wi-fi issues with new 3.1.3 update

Reading this and the other posts on Wifi problems is disturbing. My iPhone 3G is on firmware 3.1.2 so not sure that reverting back to 3.1.2 will help as I have the same problems. It also appears that 3.1.3. will exacerbate the problem. Sounds like its time to harass Apples Support staff and developers to get a proper resolution to this issue as this problem is starting to really irritate.

I use a Netgear WNDR3700 wifi router at home. It has support for all bands. At work I use a Belkin router (exact model not remembered) I see the same problems. At my mates house with another Netgear router (DG834G) I see the same problem.

Until the last few weeks I can't say I've had any problems with WiFi on my 12 month old iPhone 3G (firmware 3.1.2 (7D11). However, these last few weeks this phone just can't stay connected to WiFi networks for any great period of time; sometimes minutes, sometimes seconds.

I've tried manually adding wifi networks following hints from other users on the forums, but this doesn't work reliably.

I've now done a full reset of the network element based on advice in Apple's own iPhone WiFi troubleshooter. I'll see how that goes. http://www.apple.com/support/iphone/assistant/wifi/#section_5

I don't believe this issue will be resolved without Apple's action, so come on Apple please help us. We love our iPhones, just don't like to see issues with them!

Hey Allan, what you say may be true (I've not checked so I'll take it on trust what you quote is correct)

That isn't my experience of these forums though, so people power can get to Apple Support if the right approach is taken, See my thread on the Extremely Long Backup issue http://discussions.apple.com/thread.jspa?threadID=2044778&start=0&tstart=0
In this thread you'll see that a very helpful lady from Apple Support by the name of Madeline was extremely helpful in passing this in to Apple Dev's who then appear to have sorted the Backup issues in later versions of the iPhone firmware. So I guess persistence does help and the 21,522 views that got Apple's attention.

Hope this WiFi issue gets the Apple Support attention it requires. In today's connected world there is nothing worse than bad publicity. Just ask Toyota!

Have a good un.

sadrian80 wrote:
My iPhone 3G refuses to connect to any WLAN since the update to 3.1.3.
First, I cleared all the settings and caches, then I reinstalled 3.1.3 and at last, I downgraded to 3.1.2 and upgraded to 3.1.3 again.

Still, the Phone refuses to connect to any WLAN that worked flawlessly prior to the update.

Any clue anyone?

Try Resetting Network Settings or restoring the iPhone and setting it up as a new device.

If you tried all the steps in Apples tech bulletin ( http://support.apple.com/kb/TS1559 )and still no joy, try switching channels on your router and/or switching from g/b to b only. That worked for a recent poster here.
http://discussions.apple.com/thread.jspa?threadID=2345332&tstart=0http:

No such problem here.

Try selecting the network to view the network settings and then select Forget Network to remove the network and network settings from your iPhone. Follow this by re-joining the network.

If no change, go to Settings > General > Reset and select Reset Network Settings. This will delete all wi-fi network settings from your iPhone. Try re-joining your wireless network.

You're welcome.

If you did all that before posting here, you should have included all that with your post so I didn't waste my time as well as yours providing steps you have already tried.

Have you tried anything else? If so, what?

Hi

I have the same problem. My iPod Touch connects to the WiFi-network but the connection is unstable and slow. My MacBook Pro runs on the same network and has no problems. This problem have been around since iPhone OS 3.x. Apparently it has something to do with the WiFi-router since it is not a problem on all WiFi-networks. The problem is just that most WiFi-routers doesn't allow much configuration of the WiFi-signal.

I hoped that Apple had fixed this problem in the 3.1.3 version. But they didn't. And it shouldn't even be hard since the WiFi-part of the 2.x version worked.

I've had no problem with my iPhone 3G for last year and a half, until "upgrading" to 3.1.3 yesterday. Now no wifi and the battery is going down at a faster rate. I don't even have the option to turn wifi off or on, it is all grayed out and unresponsive.
Is a restore the only way to go back to 3.1.2?
Thanks,
L

I suggest restoring from your backup. If that doesn't work, restore as a new phone and reset everything back up. I did this (restore as new) with the 3.0 update and it only took just over an hour. Phone ran perfectly after that.

I was having the same issue, my router was visible in the list and looked like it was connected, but 3G was still showing on the home screen. Changed from DHCP to Static and set my IP manually and it worked. And has been connected for the last hour with no drop outs. No idea why that's any different but if it helps someone then great 🙂

Hi. There is most definitely a problem for a lot of us. It is of course not necessary for people to tell us they had no problem (nor is it helpful).

There is a lot of chatter on the internet about this with suggestions for people to clear network settings (working for only some). Others suggest the static IP solution. Some reset network settings only to be given a greyed out wifi switch. Soft resets are suggested too.

I suspect this is something Apple is working on frantically, the only question is will they tell us how they're getting on?

Anyone from Apple want to get invovled, and give us some answer as to when this will be fixed or how to fix it?

Ignoring the messages isn't really going to help!

Yes I too have the same problem, and now so do another 4 Iphones in my office,

It is of course not necessary for people to tell us they had no problem (nor is it helpful).

Perhaps you should read the original post in this thread more carefully with the following question copied from the original post.

Anybody else having issues?

Anyone from Apple want to get invovled, and give us some answer as to when this will be fixed or how to fix it?

Per the terms of use for these discussions that you were provided and had to agree to when registering here, this is a user to user help forum only. Apple does not provide direct support here.

If no change after any of the troubleshooting steps which in order are reset network settings on your iPhone, power your iPhone off and on, an iPhone reset, restoring your iPhone with iTunes from your iPhone's backup, and restoring your iPhone with iTunes as a new iPhone or not from your iPhone's backup, you can call AppleCare or make an appointment at an Apple store if there is one nearby.