BB sent email msgs show as HTML code with Entourage?

All my emails sent from my BB BOLD appear to what I think is HTML code in my "sent" folder in Entourage. When viewing the sent folder on my HP laptop using Outlook the sent msgs appear normal. Anyone have any suggestions for a remedy. So far, APL CARE and Microsoft tech support have no suggestions for a fix. Below my mane is a sample of what a sent msg from my blackberry looks like in Entourage. I deleted some info for privacy purposes.

Stats:
Bold 9000 OS 4.6.0.297
Mac OS 10.6.2 (IMAC 27")
Office 2008 Business Edition
Exchange email but not setup through an enterprise server
1 very frustrated customer!

Jason


X-MimeOLE: Produced By Microsoft Exchange V6.5
Received: from 67.223.78.109 ([67.223.78.109]) by dspsrv1.DSPCLINICAL.local ([192.168.30.10]) with Microsoft Exchange Server HTTP-DAV ; Wed, 3 Feb 2010 16:12:55 +0000
MIME-Version: 1.0
Content-Type: text/html;
charset="Windows-1252"
Content-Transfer-Encoding: quoted-printable
X-rim-org-msg-ref-id: 1494303592
Content-class: urn:content-classes:message
Subject: Fw: jungreis edc
Date: Wed, 3 Feb 2010 11:15:34 -0500
Message-ID: <1494303592-1265213724-cardhu decombobulatorblackberry.rim.net-311610119-@bda066.bisx.prod.on.blackberry>
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
Thread-Topic: jungreis edc
Thread-Index: Acqk677TN29/DgTOTZOa rV/XXQzg==
From: "Jason
To: "Jacob
Reply-To: "Jason

<html xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:st1=3D"urn:schemas-microsoft-com:office:smarttags" =
xmlns=3D"http://www.w3.org/TR/REC-html40">

<head>

<meta name=3DGenerator content=3D"Microsoft Word 11 (filtered medium)">
<o:SmartTagType =
namespaceuri=3D"urn:schemas-microsoft-com:office:smarttags"
name=3D"Street"/>
<o:SmartTagType =
namespaceuri=3D"urn:schemas-microsoft-com:office:smarttags"
name=3D"address"/>
<o:SmartTagType =
namespaceuri=3D"urn:schemas-microsoft-com:office:smarttags"
name=3D"City"/>
<o:SmartTagType =
namespaceuri=3D"urn:schemas-microsoft-com:office:smarttags"
name=3D"place"/>
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st1\:*{behavior:url(#default#ieooui) }
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{font-family:"Rage Italic";
panose-1:3 7 5 2 4 5 7 7 3 4;}
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{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:Arial;
color:windowtext;}
@page Section1
{size:8.5in 11.0in;
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div.Section1
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</head>


<span =
style=3D'font-size:10.0pt;
font-family:Arial'>Hi Jason,



<span =
style=3D'font-size:10.0pt;
font-family:Arial'>



<span =
style=3D'font-size:10.0pt;
font-family:Arial'>I just wanted to let you know a lot of my patients =
are
frozen again in EDC. Maybe they should be, I don’t know, I =
just wanted
to let you know.



<span =
style=3D'font-size:10.0pt;
font-family:Arial'>



<span =
style=3D'font-size:
12.0pt'>Regards,



<font size=3D6 color=3Dblue face=3D"Rage =
Italic">Joan =
Cutillo,
<span =
style=3D'font-size:18.0pt;font-family:
"Rage Italic";color:blue'>LPN, CCRC



<span =
style=3D'font-size:
12.0pt'>Joan Cutillo, LPN, CCRC



<span =
style=3D'font-size:
12.0pt'>Clinical Research Manager



<span =
style=3D'font-size:
12.0pt'>National Pain Research Institute, =
LLC



<st1:address =
w:st=3D"on">1201 S. =
Orlando Ave.



<font =
size=3D3
face=3D"Times New Roman">Winter =
Park
,
Fl, 32789



<span =
style=3D'font-size:10.0pt;
font-family:Arial'>(407) 622-5766 x1420



<span =
style=3D'font-size:10.0pt;
font-family:Arial'>Fax 1-561-515-8869



<span =
style=3D'font-size:10.0pt;
font-family:Arial'><a =
href=3D"mailto:



<span =
style=3D'font-size:
12.0pt'>



<!--[object_id=3D#natpain.com#]--> <FONT =
color=3D#0000ff>

<SPAN =
style=3D"FONT-STYLE: italic; FONT-SIZE: 12pt">
<SPAN style=3D"COLOR: =
black; FONT-SIZE: 10pt; mso-fareast-font-family: 'Times New =
Roman'">NOTICE: This e-mail (including attachments) =
is covered by the Electronic Communications Privacy Act, 18 U.S.C. =
2510-2521, is confidential and may be legally privileged. If you are not =
the intended recipient, you are hereby notified that any retention, =
dissemination, distribution or copying of this communication is strictly =
prohibited. Please reply to the sender that you have received the =
message in error, and then delete it.
<SPAN =
style=3D"FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; =
mso-fareast-font-family: 'Times New Roman'"><?xml:namespace prefix =3D o =
ns =3D "urn:schemas-microsoft-com:office:office" =
/>

</body>

</html>

Imac 27", Mac OS X (10.6.2), Office 2008

Posted on Feb 4, 2010 9:35 AM

Reply
8 replies

Feb 4, 2010 12:02 PM in response to Racerx51b

I would suggest you consult your BB documentation and/or their tech support and see if there's a way to send email as plain text rather than HTML. That would avoid the problem regardless of the email client being used to read the messages.

Alternatively, you could try using Apple Mail (included with Mac OS X) instead of Entourage and see if Mail has better luck rendering the HTML messages your BB is sending.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

BB sent email msgs show as HTML code with Entourage?

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