Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

error 29 iphone locked in recovery mode

I brought my 32 gs iphone on friday and tried to connect to my lab top (brand new toshiba windows 7)
error 29 and the iphone is permanently stuck with itunes with usb photo on screen tried all the recommended restore and restart procedures.
spoken apple support and then apple specialist support 3hours, have sent files etc and they will forward to their engineers.
I fell like smashing it

iphone 3gs, iPhone OS 3.1.3

Posted on Feb 9, 2010 12:40 AM

Reply
Question marked as Best reply

Posted on Feb 9, 2010 6:30 PM

I'm in the exact same boat, except I was in the middle of an iPhone update via iTunes. Normally these periodic required updates from Apple are a non-event, but this time, it went black screen in the middle and then the Apple logo with usb plug appeared and said that I needed to do a restore. It was just like when I took the iPhone out of the box new, nearly a year ago. Now it is caught in a loop, it tries to restore, but 2/3 way through it jumps back to the apple logo with usb plug and I go round and round. HELP! I need my iPhone to work! It seems that there might be a bug with the current upgrade. The error message is so new (#29) that it is not even listed on the error code list. Help!!!
198 replies

Sep 5, 2010 1:02 PM in response to aussi

i have had the same error as well. on the error message i clicked more information (shud be right side) and it took me to this support page and i went under the category "special codes" and it turns out that error 28 or 29 are both indications of a hardware issue. i have the frozen screen saying plug into itunes. im not sure if it general hardware issue or a specific part

Oct 15, 2010 11:16 PM in response to aussi

Something anyone with the is problem should try, easy and risk-free:

My iPhone powered down last night and while trying to recharge, it kept rebooting. Eventually, I put it into recovery mode, but while trying to restore, and during the 'restoring firmware' through itunes, it would power down and I got an error 29. what worked was something i found online:

first and foremost copy your synced iphone backup from /Library/Application Support/MobileSync/Backup

keep in mind you want to browse the USERNAME and not the OSX directory for the "library" folder.

make sure you copy your backup to your desktop or somewhere safe. here's a copy/past i took from: http://chimac.net/2010/03/01/error-29-iphone-locked-in-recovery-mode/

Try this solution by Damien. Do not use the 3rd party software iRecovery. It might void your warrenty.

For the Mac Users try this
In the Finder, locate iTunes in the Applications folder and drag it to the Trash.
Go to
/System/Library/Extensions
and locate the file called
AppleMobileDevice.kext and drag it to the Trash.

Go to
/Library/Receipts/
Locate the filecalled
AppleMobileDeviceSupport.pkg and drag it to the Trash.

Go to
/System/Library/LaunchDaemons/
Locate the file called
com.apple.usbmuxd.plist and drag it to the trash

Go to
/System/Library/PrivateFrameworks
and locate the file called
MobileDevice.framework and drag it to the Trash.
Empty Trash and restart the computer. Empty the trash again if needed

Download and install the current version of iTunes.

Now try your restore again.

Nov 14, 2010 9:14 AM in response to CATC3

I got error 29 and a bricked phone...apple genius just swapped my phone there and then. Its a well know issue apparently. Luckily i was in warranty!!!

Id suggest getting to your nearest store rather than having all the hassle and pick up an exchange (granted it was a refurb phone but better than a brick and had no probs since.)

Nov 14, 2010 9:24 AM in response to edgejedi

I got error 29......
the sequence is this
New iphone 4g april 09
new battery from ebay sept 10
update software on iphone by way of itunes Nov 10 THEN ERROR 29
Apple store can't fix it, out of warranty, they want about 250 to replace phone
I reinstall old battery
Phone works again, albeit with poor battery performance...

Apple knows, apple doesn't care.

Nov 15, 2010 9:24 AM in response to ron ingman

i've got new iphone (second hand out of warranty) and i've got the same error whle trying to restore the iphone 3gs 16gb, i put it in dph mode (or something similar) and restored it sucessfully from second or third try, as it was restarting all the time (4.1 iOS) the problem is that now it restarts every 3-4 minutes (no matter what im doing even if it's in sleep mode) it was waterdamaged as far as im aware but is there any chance that this problem could be caused either from the battery or the software? I also found a battery with the following part number - 616-0435 do you guys think this will resolve my problem? And almost forgot for some reason it doesnt want to charge to 100%, it stops at about 75-80%. Cheers

Nov 23, 2010 2:00 PM in response to ron ingman

I had a battery change on the 3gs and it caused the error 29 for me ,I was on 4.1 after trying to update to 4.2. I was going to stick in the old battery to try the update. but for some reason I decided to see if the phone would take 3.1.3 again expecting trouble or to have it refused, but I had almost given up hope.
It did refuse 3.1.3, but it with pure luck it also took it back to 4.1. Where it is now going to stay! It works so why try and fix it! Hope this works for anybody else.

ps, starting to lose faith in apple products. 1st Imac DVDRW went on the blink at 13mnths old. Now Iphone 3gs battery failure at 14months and upgrade failure of iphone ios4.1 - 4.2. Restored by luck.

Dec 1, 2010 10:31 AM in response to aussi

Hello,

After 2 weeks of reading all over the web, I confirm that changing my battery solved my error 29. Even when managing to get out of recovery mode, my 3GS would restart every 3 minutes.
When IOS 4 installed, it failed on installing the battery software -> error 29.
I order a new battery APN 616-0435 original and OS4 installed normally after that and no more reboot.

error 29 iphone locked in recovery mode

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.