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Level 3

756 points

GoDaddy IMAP E-mail Delayed Receipt

I don't know if they are related, but this issue was stated a few months ago on the forums: http://discussions.apple.com/message.jspa?messageID=10528636#10528636

Mail is set up with 4 e-mail accounts: MobileMe (IMAP), Gmail (POP), outside IMAP, and GoDaddy's IMAP.

All of the accounts excluding the GoDaddy one receive messages either through IDLE or regular intervals (set to 5 minutes). However, the GoDaddy IMAP account sometimes "forgets" to get messages. Opening the Get Account Info option for the account suddenly prompts it to download any layover messages.

I am positive it is Mail (or the way the GoDaddy servers talk to Mail) with the issue, as my phone and iPod Touch both receive messages as they come in, and many times the computer lags behind by up to a few hours.

Likely related, Console messages which occur every few minutes:

2/9/10 4:25:44 PM Mail[221] * Assertion failure in -[IMAPAccount _IMAPMailboxForMailboxUid:name:createIfNeeded:], /SourceCache/Message/Message-1077/Accounts.subproj/IMAPAccount.m:1240
Expected mailboxUid for Sent_Items
(
0 Message 0x00007fff807c4119 -[MFAssertionHandler _handleFailureWithPreamble:description:arguments:] + 137
1 Message 0x00007fff807c407e -[MFAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 220
2 Message 0x00007fff8062e303 -[IMAPAccount _IMAPMailboxForMailboxUid:name:createIfNeeded:] + 467
3 Message 0x00007fff8065c2fe -[IMAPConnection(MFPrivate) _recordUntaggedResponse:forOperation:exists:] + 569
4 Message 0x00007fff8065abbf -[IMAPConnection _copyNextTaggedOrContinuationResponseForCommand:exists:] + 228
5 Message 0x00007fff8065919e -[IMAPConnection(MFPrivate) _responseFromSendingOperation:] + 976
6 Message 0x00007fff80658da1 -[IMAPConnection executeClientOperation:] + 22
7 Message 0x00007fff80658ac2 -[IMAPConnection prepareAndExecuteOperation:outWrongState:] + 1465
8 Message 0x00007fff80657f09 -[IMAPGateway _allowClientOperationThrough:] + 800
9 Message 0x00007fff8065792f -[IMAPGateway allowClientOperationThrough:] + 374
10 Message 0x00007fff8065778b -[IMAPClientOperation main] + 81
11 Foundation 0x00007fff81c5906d -[__NSOperationInternal start] + 681
12 Foundation 0x00007fff81c58d23 ___startOperations_block_invoke2 + 99
13 libSystem.B.dylib 0x00007fff8183cce8 dispatch_call_block_andrelease + 15
14 libSystem.B.dylib 0x00007fff8181b279 dispatch_workerthread2 + 231
15 libSystem.B.dylib 0x00007fff8181abb8 pthreadwqthread + 353
16 libSystem.B.dylib 0x00007fff8181aa55 start_wqthread + 13
)

2/9/10 4:25:44 PM Mail[221] * Assertion failure in -[IMAPAccount _IMAPMailboxForMailboxUid:name:createIfNeeded:], /SourceCache/Message/Message-1077/Accounts.subproj/IMAPAccount.m:1248
Didn't create IMAPMailbox for (null)
(
0 Message 0x00007fff807c4119 -[MFAssertionHandler _handleFailureWithPreamble:description:arguments:] + 137
1 Message 0x00007fff807c407e -[MFAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 220
2 Message 0x00007fff8062e3dc -[IMAPAccount _IMAPMailboxForMailboxUid:name:createIfNeeded:] + 684
3 Message 0x00007fff8065c2fe -[IMAPConnection(MFPrivate) _recordUntaggedResponse:forOperation:exists:] + 569
4 Message 0x00007fff8065abbf -[IMAPConnection _copyNextTaggedOrContinuationResponseForCommand:exists:] + 228
5 Message 0x00007fff8065919e -[IMAPConnection(MFPrivate) _responseFromSendingOperation:] + 976
6 Message 0x00007fff80658da1 -[IMAPConnection executeClientOperation:] + 22
7 Message 0x00007fff80658ac2 -[IMAPConnection prepareAndExecuteOperation:outWrongState:] + 1465
8 Message 0x00007fff80657f09 -[IMAPGateway _allowClientOperationThrough:] + 800
9 Message 0x00007fff8065792f -[IMAPGateway allowClientOperationThrough:] + 374
10 Message 0x00007fff8065778b -[IMAPClientOperation main] + 81
11 Foundation 0x00007fff81c5906d -[__NSOperationInternal start] + 681
12 Foundation 0x00007fff81c58d23 ___startOperations_block_invoke2 + 99
13 libSystem.B.dylib 0x00007fff8183cce8 dispatch_call_block_andrelease + 15
14 libSystem.B.dylib 0x00007fff8181b279 dispatch_workerthread2 + 231
15 libSystem.B.dylib 0x00007fff8181abb8 pthreadwqthread + 353
16 libSystem.B.dylib 0x00007fff8181aa55 start_wqthread + 13
)

MacBook Pro, Mac OS X (10.6.2), 2.2 C2D, 4 GB RAM, 160GB 5400rpm, 128MB 8600M GT, 15" - 2nd Gen iPod Touch, 8GB

Posted on Feb 9, 2010 1:27 PM

19 replies

John Strung

Level 6

13,440 points

Jul 19, 2010 7:32 AM in response to umparrothead

I am having the same problem with a G5 using 10.5.8. Has anyone found a solution?

Jul 23, 2010 5:28 PM in response to umparrothead

We are aware and working towards a resolution with Apple. In the interim, turning off IDLE fixes these issues. Thanks for your patience.

Alicia
GoDaddy.com

umparrothead Author

Level 3

756 points

Jul 24, 2010 9:21 PM in response to GoDaddyGuy

Thank you for the update! Please keep us posted on the progress, or, if you need Console logs.

chip.r

Level 1

38 points

Aug 11, 2010 10:23 PM in response to GoDaddyGuy

Any update on this issue? I just moved my small company (10 email accounts) over to GoDaddy's email servers and this problem is hitting several of us.

As others reported, it does not appear to be a problem on the iPhone, just in the Mail.app on my computer. Mail can get stuck for hours, it seems. I missed several emails yesterday until I forced a synchronize.

GoDaddy IMAP E-mail Delayed Receipt