Google Servers will not load...

The other day the when I attempted to open my gmail, I was greeted with a "Firefox can't establish a connection to the server at mail.google.com" message. My internet is working fine, and I can load any website/server not associated with google. I also tried opening the sites in Safari, but it didn't work. Therefore, I believe it's a problem with my internet settings/router/etc...

I have done the following things:
-> Powered on and off the router
-> Changed ports on the router
-> Cleared my DNS and cache
-> Pinged the google server and was greeted with:

3 packets transmitted, 0 packets received, 100.0% packet loss
joe-gammies-macbook-pro:~ joegammie$ ping -c 3 google.com
PING google.com (74.125.45.147): 56 data bytes
64 bytes from 74.125.45.147: icmp_seq=0 ttl=56 time=3.345 ms
64 bytes from 74.125.45.147: icmp_seq=1 ttl=56 time=3.331 ms
64 bytes from 74.125.45.147: icmp_seq=2 ttl=56 time=3.298 ms

I am completely stumped, please help me. This is getting extremely annoying...

Unibody MacBook Pro, Mac OS X (10.6.2)

Posted on Feb 10, 2010 7:22 PM

Reply
21 replies

Feb 11, 2010 8:12 AM in response to JGammie

I'm assuming none of you are in Iran. 🙂

Iran to Suspend Google's Email

Iran's telecommunications agency announced what it described as a permanent suspension of Google Inc.'s email services, saying a national email service for Iranian citizens would soon be rolled out.

It wasn't clear late Wednesday what effect the order had on Gmail services in Iran, or even if Iran had implemented its new policy. Iranian officials have claimed technological advances in the past that they haven't been able to execute.

A Google spokesman said in a statement, "We have heard from users in Iran that they are having trouble accessing Gmail. We can confirm a sharp drop in traffic, and we have looked at our own networks and found that they are working properly. Whenever we encounter blocks in our services we try to resolve them as quickly as possibly because we strongly believe that people everywhere should have the ability to communicate freely online." Â…

http://online.wsj.com/article/SB10001424052748704140104575057621649270154.html


Still, it could still be some type of strange network routing issue related to it.

1) Are you still experiencing the issue?

2) Can you ping any of these hosts by their IP address?

74.125.19.17
74.125.19.18
74.125.19.19
74.125.19.83

Feb 11, 2010 8:28 AM in response to JMD

Have you tried pinging the IP addresses above?

It could be something like Google needed to modify the IP addresses of their hosts for some reason related to the Iran issue above, and machines that have old IP addresses cached can no longer reach machines at their former addresses.

One way to test if this is the issue is to reboot your Mac and see if the problem persists.

Feb 12, 2010 10:25 AM in response to Dogcow-Moof

I have found this problem as well. My Bootcamp parition loads great, but not mac

I cannot access the following:
-Android developer website
-youtube
-yahoo
-google mail
-google search

anything and everything related to google will just flat out not load on my computer. Whether it's apple mail app or any of 4 different web browsers, it absolutely is not loading

What in the world could cause this?

Feb 12, 2010 1:10 PM in response to Dogcow-Moof

I tried the pings, all of them, and they all returned with 0% packet loss, but I can't connect to HTTP or mail or anything

just turned off IPv6, immediate results are no different, but I dunno, it might have to initialize something

--- 74.125.19.17 ping statistics ---
3 packets transmitted, 3 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 92.124/93.089/94.279/0.894 ms
--- 74.125.19.18 ping statistics ---
3 packets transmitted, 3 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 92.680/95.927/102.017/4.309 ms
--- 74.125.19.19 ping statistics ---
3 packets transmitted, 3 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 90.855/91.449/92.611/0.822 ms
--- 74.125.19.83 ping statistics ---
3 packets transmitted, 3 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 92.905/93.787/95.031/0.905 ms

Message was edited by: jptrn

-added ping results

Feb 12, 2010 4:14 PM in response to Dogcow-Moof

alright everybody:

I SOLVED it SOMEHOW

I found another post on this topic in this forum:

As follows:
"
try changing the DNS server. try open DNS servers
http://www.opendns.com/
208.67.222.222
208.67.220.220

"


I figured it was worth a try

so I went to network prefpane and then advanced> DNS tab

added those two listed DNS servers to the left side and somehow inexplicably, google.com will load

---

well ****. it was loading. hrmph. i even got the google olympic logo...

---

just kidding. I actually got google. I guess this "fix" is spotty

but it's a fix just the same

---

EDIT: the following work:
-web search
-shopping

what doesn't:
-youtube / video
-maps
-MAIL (both webmail and Mail.app syncing)
-image search
-developer.android.com
-yahoo.com

i guess something is better than nothing, but this really is not cool. Apple, why did you change everything around when it worked okay before?

Message was edited by: jptrn
-added functional google services

Feb 12, 2010 8:45 PM in response to jptrn

jptrn wrote:
i guess something is better than nothing, but this really is not cool. Apple, why did you change everything around when it worked okay before?


Since people say this "suddenly" happened, and most people are not having the problem, Apple didn't "change" anything.

It sounds like a DNS/routing issue with some ISPs.

If someone wants to, try the following and post the data here; also make sure you have IPv6 turned off in your Network Preferences.

1) Close all other applications that may be using your network (Mail, file sharing, etc.
2) Open a Terminal window
3) Open your browser
4) In the Terminal window, run the following command and provide your administrator password when asked:

sudo tcpdump -n -i interface tcplog

Where "interface" is your network interface - typically "en0" for Ethernet or "en1" for AirPort.

5) Try to visit a failing site
6) In the Terminal window, press Control and C at the same time.
7) Post the contents of the file "tcplog" here.

Note if you are on a network with running applications or other computers using the network, the output is likely to be too verbose to be of any real use as the command above will print information about all TCP packets sent from or received at your machine.

Feb 13, 2010 11:00 AM in response to matthieu.royer

got it on my configuration...

Issue identified: recent modifications to either how Google, Yahoo or YouTube DNS or Port are set-up or concurrently updated in the "Webspider and Bots" list from bluetack used in softwares such as Peerguardian, Safepeer or the like, resulted in the Mac not being able to recognize the server.

Solution: I've modified the filter so that it allows "standard port", and the problem has been resolved.

Note that I had a similar problem with a more obscure website, and the same solution applied though on a different IP list

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

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