Out going server not working

Question

Level 1

4 points

Out going server not working

My father came to visit. He has an apple but does not have an apple email account(I know, I already yelled at him). Anyways, he can't send email for some reason. It says, "Cannot send message using the server: smtp.metrocast.net"

My outgoing server works for me, but of course it is an Apple mobilme server "smtp.me.com:brianoro"

What should he do?

Thanks,

Brian

MacBook Pro 2.8 GHz Duo, 2 x iMac, Mac OS X (10.5.6), FCS2, Aperture2, CS4, 2 x Sony EX1, Canon 40D

Posted on Feb 11, 2010 10:49 AM

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Answer 1

WBW

Level 4

1,265 points

Feb 11, 2010 11:12 AM in response to me1234

If he's using his ISP "metrocast" as the outgoing server, he can only use it when he is on their physical network (at home). It won't work if your ISP is something else. ISP do that to avoid spamming.

He should set up another outgoing server that uses your ISP's server, although some ISP also block that if he's email address is not on their system.

His ISP may also have an option to use some sort of authentication to use the SMTP server when he is not on the network.

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Answer 2

me1234 Author

Level 1

4 points

Feb 11, 2010 11:16 AM in response to WBW

my outgoing server for my house is smtp.me.com:brianoro

should I make his smtp.me.com?

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Answer 3

me1234 Author

Level 1

4 points

Feb 11, 2010 11:19 AM in response to me1234

I can send my Father email and he receives it, but he cannot send me email. We are sitting at the same table using the same wireless router. Why can he not send mail?

Brian

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Answer 4

WBW

Level 4

1,265 points

Feb 11, 2010 11:23 AM in response to me1234

No you should try your ISP SMTP server. Whoever gives you internet. MobileMe is not your ISP.

MobileME smtp might work, but I am not sure if they block non @me.com email or not.

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Answer 5

me1234 Author

Level 1

4 points

Feb 11, 2010 11:41 AM in response to WBW

It worked! Thanks. I googled my SMPT server for my area(my cable provider) and I added it as an Outgoing Mail Server SMTP. Every time he sends mail the option of which server to use still pops up and he has to manually select my SMTP server, but it works.(I did not want to make my server his default because he will be going home soon) Thanks for your help!

Brian

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Answer 6

WBW

Level 4

1,265 points

Feb 11, 2010 7:23 PM in response to me1234

If you want to be fancy, he can use the built in OS X "location" system to use your SMTP server when he's at your place, and revert to his when he is home.

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Answer 7

me1234 Author

Level 1

4 points

Feb 12, 2010 3:05 PM in response to WBW

Thanks!

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