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Level 1

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iPhone doesn't recognize sim card anymore after the update

The update completely borked my phone. I bought it in Beijing, China. Made sure it was unlocked (from an official apple store) and they told me it was. Worked fine with my Swedish sim card, went back to China after a few months and it worked fine with my Chinese sim card. Got a popup today from itunes telling me that there's an upgrade so I upgraded it. Now it tells me it doesn't support my sim card, I've tried recovering it with DFU/DUF (cant remember the name) but it didn't help. This really blows, if I've lost all of my phone numbers etc now because of this bleep I'm going to be furious.

Any tips? Ideas?

iPhone OS 3.1.3

Posted on Feb 13, 2010 3:27 AM

22 replies

Bounce112 Author

Level 1

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Feb 19, 2010 2:29 AM in response to Bounce112

Sigh. I guess that means I'm royally screwed. The resellers guaranteed me that all I ever needed to do if something was wrong with the phone was to show the IMEI number (the phones ID?)?.

Coming from Sweden I asked them several times for a receit but they promised and guaranteed me that there was no need for a receit.

With other words, I don't have one.

GG, case closed I guess. What a waste of money..

wjosten

Level 10

95,321 points

Feb 19, 2010 2:37 AM in response to Bounce112

Go to an Apple store, the warranty is tied to the device by SN. In fact, plug the SN in here:

https://selfsolve.apple.com/GetWarranty.do

If it comes up under warranty, you're good to go. You don't need the receipt.

Bounce112 Author

Level 1

0 points

Feb 19, 2010 2:44 AM in response to Bounce112

Repairs and Service Coverage: Active

Your product is covered for eligible hardware repairs and service under Apple's Limited Warranty.
Estimated Expiration Date: August 17, 2010

Do you mean this? But if my phone is locked due to it being updated when it was jailbroken, and I actually have no proof of me not doing it.. what can they do? I mean there isn't any actual proof that shows me buying the phone in China?

I REALLY appreciate you taking your time to help me with this.

wjosten

Level 10

95,321 points

Feb 19, 2010 2:48 AM in response to Bounce112

Got to an Appple store, tell them the truth. Be polite, but persistent. They can tell by the SN where the phone was purchased. If it was from an authorized reseller you should be able to get this sorted out. Is it gonna be easy? Probably not.

Good luck.

Bounce112 Author

Level 1

0 points

Feb 19, 2010 2:50 AM in response to wjosten

Ok.

So, if the phone was bought at an authorized reseller and they look at my serial number, they will be able to see that the phone was Made in USA, Imported to China and sold at that specific reseller store? In that case it's a lot easier to prove my point.

wjosten

Level 10

95,321 points

Feb 19, 2010 2:59 AM in response to Bounce112

Like I said, that reseller has violated Apple's terms & conditions. You're the victim here, but only Apple can straighten it out. You're gonna have to invest some time & effort, but if I were in your shoes I'd invest the time & effort.

Feb 23, 2010 3:03 AM in response to Bounce112

your pins might of came loose that are under your sim tray and you might have pulled the out when ejecting sim tray.

iPhone doesn't recognize sim card anymore after the update