Purchasing a new sim card tray

Question

tal1971 Author

Level 2

305 points

Purchasing a new sim card tray

I live in the UK.

I was wondering if it is possible to purchase a new sim card tray (the little black one that pops up when you insert the metal tool).

The reason I ask is I had trouble extracting mine and the hole in the tray that you insert the metal tool into is a bit chewed up and nothing really happens now when you insert the tool apart from the tray only pops up ever so slightly, and I was wanting to replace it so that I am not going to be in a position where I cannot remove the sim card when I get a new phone in the future.

I have seen some which I think might be original Apple product, but there are a lot out there that are just generic/third party manufactured parts and I wanted to get the original Apple product to ensure proper fit etc.

I was wondering if anyone has been able to purchase an original Apple sim card tray in the UK.

Windows Vista, iPhone 3GS 16 GB

Posted on Feb 14, 2010 12:15 AM

Answer 1

Feb 14, 2010 3:00 AM in response to tal1971

I can't help on a source, but if you booked a Genius bar appointment and grovelled a bit, they might swap one out of the daily haul of stock returned which would be scrapped.

Worth a try OTOH if its still under warranty and they aren't too fussed about the hole mangling, they might just swap the whole phone out.

Nothing ventured, nothing gained !

Answer 2

Dr_AL

Level 3

674 points

Feb 14, 2010 4:17 AM in response to Graham Outterside

The sim card tray has the iPhone's serial number on it so I doubt apple would give out a different sim card tray even if you were to pay for it.

Book an appointment at the genious bar but they might not cover it.

Answer 3

tal1971 Author

Level 2

305 points

Feb 14, 2010 8:04 AM in response to tal1971

Going to the genius bar is a problem for me, has the nearest Apple store is approx 140 miles away. I got my iPhone from the o2 store in my town so I might go in there and ask, they can only say no I suppose.

I have contacted someone on Ebay about a replacement sim card tray, I asked if it would be the original Apple product, they said it is 100 percent genuine with Imei number on it?

Answer 4

tal1971 Author

Level 2

305 points

Feb 14, 2010 12:41 PM in response to nikey33

Thanks everyone who has replied. If I can't manage to scrounge one from the O2 shop tomorrow, I'll look into ordering one off the net. I've emailed a number of places to ask if there are the original Apple part has some sound like they are reading the description of them.

I would prefer to purchase the original Apple part (if possible) as I don't like purchasing generic/third party manufactured parts as sometimes they are not has good a fit/finish has the original. I expect to get replies back off the places I have emailed tomorrow or Tuesday, so I'll see what they have to say. Thanks again everyone 🙂

Answer 5

tal1971 Author

Level 2

305 points

Feb 14, 2010 2:16 PM in response to brendan002

brendan002 wrote:
Not sure where abouts in Cumbria you are but there is an Apple store opening in Newcastle on Tuesday, depending on where you are that might be closer than the Edinburgh one.

I live on the west coast of Cumbria, so Newcastle is still nearly 100 miles away and Edinburgh is about 130 miles away. I went in the Apple shop in the Trafford Centre when I was at Manchester back in December, if I had thought on I could have asked while I was in. I imagine I'll get one off the net if I can't manage to scrounge one from the O2 shop : )

Answer 6

tal1971 Author

Level 2

305 points

Feb 15, 2010 1:33 PM in response to bigorosco

bigorosco wrote:
If you're phone is still under warranty, just call iPhone support at 800-MYiPHONE and they will send you a new SIM Tray.

My phone is still under warranty (purchased it September 2009). But I'm not sure if the 800-MYiPHONE would work in the UK?

Answer 7

tal1971 Author

Level 2

305 points

Feb 15, 2010 11:44 PM in response to bigorosco

bigorosco wrote:
My bad, totally didn't notice you were in the UK. Yeah that number prob wouldn't work. Try this one,

U.K. iPhone, iPod and Mac technical support: 0844 209 0611

Thanks for the number its appreciated.

I'll give them a call this morning and enquire to if they can send me a replacement sim card tray, failing that I have found a couple of places on the Internet.

I got an email back of one of the places, after asking if it was a genuine Apple product and not a generic/third party manufactured part, they told me that,

'this item is a genuine Apple item, not manufactured by a third party'

Answer 8

tal1971 Author

Level 2

305 points

Feb 16, 2010 1:44 AM in response to bigorosco

bigorosco wrote:
My bad, totally didn't notice you were in the UK. Yeah that number prob wouldn't work. Try this one,

U.K. iPhone, iPod and Mac technical support: 0844 209 0611

I have just got off the phone to Apple.

They said I could obtain a replacement sim card tray from them. So I went ahead and ordered it, at least I know that it will be the original Apple product with it been purchased from Apple. It was £11.99 that was including VAT and shipping.

Answer 9

Feb 16, 2010 11:45 AM in response to tal1971

Glad you got it worked out :-D

Answer 10

nikey33

Level 1

149 points

Feb 14, 2010 9:52 AM in response to tal1971

there are loads of websites that sell replacement parts for iphones just google it. 🙂 you dont need to goto the apple store

Answer 11

Feb 14, 2010 1:37 PM in response to tal1971

Not sure where abouts in Cumbria you are but there is an Apple store opening in Newcastle on Tuesday, depending on where you are that might be closer than the Edinburgh one.

Answer 12

Feb 15, 2010 12:33 PM in response to tal1971

If you're phone is still under warranty, just call iPhone support at 800-MYiPHONE and they will send you a new SIM Tray.

Answer 13

Feb 15, 2010 7:41 PM in response to tal1971

My bad, totally didn't notice you were in the UK. Yeah that number prob wouldn't work. Try this one,

U.K. iPhone, iPod and Mac technical support: 0844 209 0611

Answer 14

Feb 16, 2010 11:42 AM in response to tal1971

Glad you are sorted and useful information for the rest of us to know.