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27" imac wifi problems (intermittant)

I really wish Apple had email or online support...

I have a 27" i5 imac that I bought just before Christmas, I had lots of problems with the wifi on it, it would not connect and when it did it was very slow, all while my macbook and iphone in the same room showed full signal and a fast rock solid connection. I rang Apple support, it took ages but they were very helpful and eventually we solved it and in the end it seemed to be WPA that was the problem and whilst I was not happy switching to WEP it seemed to work so I went with it.

Fast forward a month or so and I have started having problems again, it is fine when I boot but as the day goes on it gets slower and slower before finally refuses to connect at all. I am wondering if this could be something over-heating but in truth I am puzzled.

Anybody else having issues?

imac i5 27" and macbook, Mac OS X (10.6.2)

Posted on Feb 21, 2010 3:11 AM

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Posted on Feb 21, 2010 5:31 PM

I am having the same exact problem. Bought a 27 inch iMac about a month ago, the wireless connection was a little slow off the bat, but then I was able to fix it. Recently after turning it on the signal is picked up fine for about 15 minutes and then all of a sudden the airport can no longer pick up any wireless network. Meanwhile my iPhone and MacBook have no issues. I called apple support and they had me complete a litany of useless diagnostic tasks - emptied my cache, did a hard reboot, repaired disk permissions , etc. None of it helped. Seems it's a hardware issue. Anyone know if this is a known issue with this model? I'm afraid the airport card itself may be defective in some way.
443 replies

Mar 26, 2010 9:19 AM in response to JT Lee

Update: I have an appointment at the genius bar this weekend.

I have my connection pretty stable now and achieved that by going with wpa instead of wpa2. The issue that remains though is that the longer the machine is on the slower the internet gets.

I am convinced this is an overheating issue as after a few hours the back of my imac is very hot to the touch, it is either that or the built in wifi reciever is just rubbish. Maybe it would just be easier to get a couple of power adapters and be done with it?

Mar 26, 2010 9:49 AM in response to neil74

Another consideration is the antenna. On your machine, your antenna is mounted behind the shiny Apple logo on the back of the iMac. That's because the slick aluminum case blocks wireless signals. You might try turning the computer slightly, or positioning your wifi base station differently to that the signal is better able to get through. While that's probably not the answer to everybody's troubles, you would be surprised how many times that does the trick. For us, turning the iMac just a few degrees solved all our issues with wifi dropouts. Hope that helps!

Mar 30, 2010 10:35 AM in response to JacobSchultzDK

Ah, thought it might be my setup, but apparently more people have this issue.
I received my (very first) iMac last Friday (the 27" i5), and the internet connection has been terrible. Granted the wireless router is not in the same room, but my €250 netbook with WinXP and my Xbox360 have no issues whatsoever and they're in the same room as the iMac.
Connection test (using Speedtest.net and a comparable dutch site) show really slow download speeds (below 1 Mbit), even though I have a 10Mbit connection.

I'd really like to see a solution to this problem.

May 4, 2010 3:35 PM in response to neil74

Add another to the list. Just fired it up today and have been on the second level of the house all day. Time Capsule Simultaneous Dual-Band is on the lower level. Have had great signal for 3 hours and now I can't even keep it connected to the network. My iPhone and MacBook Pro both show full signal and they have been on the same desk all afternoon. It appears that 10.6.3 doesn't solve this issue as I have it and the problem is just the same.

May 4, 2010 4:31 PM in response to neil74

I also got a new 27" iMac for Christmas and have been going crazy with this wifi problem since then. I have had to go wired. I have a Belkin F5D8235-4 v2000. My wife has had her iMac 24" for just about a year without one problem with her Wifi connection. I had made the assumption that it had to be a hardware problem on the 27". But right before I had made a decision to make an appointment with Genius Bar I choose to experiment a little on the placement on the router. This had been the only thing I had not done. You see, my wife has her iMac on the other side of the house. 2k sq ft house. The router is sitting right behind my 27". You would think that I would have better connection. I removed all other electronics. Two printers, cordless phone, fax, etc. Placed router all over the room, still no fix. But believe it or not, I place the router just below the 27" under the desk and POW, solid connection. No packet loss. Very good stats. I have since put back all other equipment and still running great. I'm not sure if this will work for everyone, but I wanted to share my experience. See stats below:

2730 packets transmitted, 2730 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 0.564/1.582/214.662/5.177 ms

May 22, 2010 4:12 PM in response to trilobyte

Trilobyte`s information about the location of the antenna seems to have helped me fix my problem.

Always intermittent to hopeless signal on imac 24" despite my macmini being fine in the same room but just now have removed plastic cover from the apple logo on the back of the imac and everything seems fine immediately.

Should have removed it before I know but didn`t see the significance.

May 22, 2010 8:15 PM in response to neil74

Dutifully adding to the list. Brand new iMac 27in i5, brought home today. Set up, started downloading my regular apps and streaming some tunes. Suddenly the audio stream was choppy. I tried another browser, same problem.

I clicked on the wifi signal indicator in the menu bar and could watch the signal drop-- it would connect, then say searching for signal, then connect, etc.

I put my work computer, a 2007 macbook pro, on the same desk, right beside the new iMac, and it connected perfectly.

Anger.

I then ran speed test on both machines-- no question there's a wifi problem that's local to the iMac. The 2007 macbook pro transferred 8x faster than my brand new, expensive iMac.

FURY!

There are 3 other computers in this apartment, all connecting perfectly, and my new iMac, the only one that's in the same room, exactly opposite the transmitter, won't connect for more than a few seconds at a time before dropping out.

I'm running a cable now and the connection is super fast, but it's not a sustainable solution-- i can't have this cord running across this particular floor, or on ceiling, or around walls, or rearrange the entire room to accommodate this inexcusable wifi problem. Of all things Apple... connecting to the internet?? COME ON.

27" imac wifi problems (intermittant)

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