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Can't update Apps, now getting new error message

14836 Views 36 Replies Latest reply: May 11, 2010 6:19 AM by Droople RSS
  • doglvr Calculating status...
    Me too. I haven't been able to update select apps in a few weeks and couldn't find anything on it since 2008 so I thought I was the only one and it was something that I was doing. It would say on the phone that I had 17 updates but then tell me that I didn't have any when I tried.

    Now I am getting the same message about owning the correct version....

    nice to have company....hopefully they will fix it and we can all meet again on the other side of this issue!
    HP, iPhone OS 3.1.3
  • Graham Outterside Level 4 Level 4 (2,910 points)
    Currently Being Moderated
    Mar 3, 2010 2:31 PM (in response to doglvr)
    Any of you lot ever used the search facility ..... apparently not ?
    MacBook Pro 15", Mac OS X (10.6.2), iPhone 3GS 32G
  • edwinfirmage Calculating status...
    Ever tried to be helpful? At least a link? I searched and couldn't find anything.

    Mac OS X (10.6.2)
  • edwinfirmage Level 1 Level 1 (0 points)
    Despite that I think I figured it out, I had deleted one of the apps in its folder and not removed it from iTunes. I clicked each individually, found the app in question, and deleted it from iTunes.
    Everything downloads fine now!
    Mac OS X (10.6.2)
  • Rickdepat Calculating status...
    no answer from apple support for now. i tried to buy again app who dont want to update and ive been charged O-0 despite the fact normaly i can re download without being charged so WARNING!!! DONT Do THAT!! it cost me .99$ to learn hehe.

    as for searching i searched and searched without any answer so if anyone know please tell us
    Vista SP2, iPhone OS 3.1.3, Itunes
  • Rickdepat Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 3, 2010 10:23 PM (in response to tepperleen)

    we have 3 itunes store account here ( mine the Main one for my Iphone, girlfriend Iphone, and son Ipod Touch) and Only 1 itunes with our over 1200 app. At beginning we downloaded on separate account but to make things more easier we now only use My account and log other account very rare time.

    Normaly, update shown is for the account connected but for unknow reason, updates from 3 account was shown So i think its a new thing of itunes. I logged in girfriend account and tried to download update ( i had clue because it was cooking mama and other stuff like that who didnt want update) and TA-DAM!! update downloaded just fine with gf account.

    I bet you all have multiple account like me and tried to update with other account that the one used to buy the app for the first time. It just confusing because update are shown for all account available, but as always , you need to use the account who own the app.

    Sometime thing are so easy... when we figure out and know how to...

    Hope it will help you, at my side all is just fine and solved!
    Vista SP2, iPhone OS 3.1.3
  • Rickdepat Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 3, 2010 11:13 PM (in response to tepperleen)
    in fact,
    yes ive been charged twice but my mistake because i buyed 1st time on 1 account, and re buyed on other account so its just normal i have been charge 2 time. This is after i realise and try to update other app with other account that i find it was multiple account update who was shown as available update

    You are not suppose to be charged again if you already paid for. I already tried without being charged twice. It will say the same thing as you will buy then click OK and it will say you already purchased this app and that you will be download it again for free. it will appear on purchase history with mention FREE.

    do you use multiple account by the way?
    Vista SP2, iPhone OS 3.1.3
  • fei por Level 1 Level 1 (20 points)
    Currently Being Moderated
    Mar 4, 2010 12:35 AM (in response to Rickdepat)
    Good for you. But it is a pain to have to go to each iTunes account and try updating each app!
    PowerBook G4 and MacBook, Mac OS X (10.6.2)
  • fei por Level 1 Level 1 (20 points)
    Currently Being Moderated
    Mar 4, 2010 12:37 AM (in response to Rickdepat)
    Yes, I use multiple accounts because I buy apps from the USA, Singapore and Hong Kong iTunes stores. Apple is not really international or multi-national in its mindset, yet they are trying to make the world one in others! Sigh.
    PowerBook G4 and MacBook, iPhone OS 1.x
  • fei por Level 1 Level 1 (20 points)
    Yes, indeed. Perhaps we are not using the right search terms?

    If you have had success, perhaps you would like to share your knowledge.
    PowerBook G4 and MacBook, Mac OS X (10.6.2)
  • Jodene2 Calculating status...
    Currently Being Moderated
    Mar 5, 2010 1:05 AM (in response to fei por)
    I had this tonight too.... and it happens DEFINITELY because you didn't download that app on that particular acct .... so swap to your other one and it will all go through smoothly as normal.

    I don't know why suddenly apps are showing up on diff account pages... I do know that the number that usually appears beside the applications list sometimes is a combination of both accounts, but usually the free update page is separate... usually

    But yes, the fix is.... if you get that message... you didn't download the app on that account, so swap to the one you did, and you will have no problems.....
  • RYD76 Calculating status...
    Currently Being Moderated
    Mar 5, 2010 11:04 AM (in response to tepperleen)
    I have the same problem. I only have one account, so the "switch-account-solution" doesn't work for me I guess.
    Apple (as in "not the paying customers") need to fix this soon!
    It sounds lots of fun to experiment with different ways around this problem, but I just have other things to do...
    Waiting not so patiently...:-(
  • grajewj Calculating status...
    Currently Being Moderated
    Mar 5, 2010 9:55 PM (in response to Rickdepat)
    I followed your method and fixed the problem. It appears that when downloading updates you must be logged in to the correct Apple store (country) - i.e. the one from which apps were initially downloaded from or you use the correct login (Apple ID) if you have multiple IDs.
    iMac, Mac OS X (10.6.2)
  • Richard Ewenstein Calculating status...
    The multiple accounts thing is not the problem. I have two accounts (only use one), and it won't let me update on either of them. Moreover, I've had the same two accounts for a long time, and this problem is recent. It followed the same patter as the OP - first it would say no updates available, now the "major version" error.

    I can update on my iphone.
    iMac 2.66, Mac OS X (10.6.2), iphone 3GS


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