my serial number is not verified

Interesting. Just for fun, I decided to change one letter in my actual serial number to a number and . . . it worked!! The serial number was verified and all the info was correct. This is odd. I really didn't feel comfortable going through with the process though since it isn't my actual serial number but a variation thereof. I'll wait and see if Apple gets back to me or just stop in the Apple store next week and see if I can get some answers to this weird situation.

Yes, that's the serial number I put in and it doesn't go through, unless I change one of the middle letter/numbers. But I think I'll just take it in to the Apple store next week and get the service done there.

I never said everything was ok. They told me everything was ok and that I should just keep trying because this has never happened before. So I'm left to my own devices. I've emailed Apple and haven't gotten any response back for well over a week. Now you're concerned that I entered someone else's SN. I can't enter my own number. Did you miss reading that part?

In any case, let me repeat myself before I get anybody else angry. I'm going to the Apple store and getting this straightened out in person and not entering somebody's SN. And please, no more condescending nonsense about where to find the serial number. I know that and I'm entering it, letter for letter and number for number. I think I've mentioned this about 58 times already. I enter the number. It isn't verified. Apple doesn't know/care. Conclusion: my iPod is not being serviced in the quickest possible time that it should be.

Right. I'll just take this down to the Apple store anyway. They're pretty good down there. Or maybe I'll just buy a new one altogether.