Aperture 3.0.1 - Fix the crashing bugs now Apple!

I'm coming from Aperture 2 and was so excited about the new brushes features that I had to buy version 3 straight away. What a mistake that was!

I can't run this version for more than about 5 mins (while using the new brushes feature) before the application becomes unresponsive or crashes out. At present I can only use the app as an expensive photo browser; no editing.

I've sent off all my automated crash reports and had a lengthy telephone call with the apple tech support, who admit there are issues. They essentially told me to turn off all the new features like faces and the location stuff (which I had done already & hey great I'm almost back to the Aperture 2 feature set). The only additional thing I was told to turn off was maintaining previews, but I still get crashes just the same.

Why was this software released in this state? Better late than harm the company reputation. I have a 1st class degree in micro electronics and have been a full time software developer myself for the past 20 years so I feel I know a fair bit about hardware & the software development cycle.

Version 3.0.1 does appear to stop the mouse pointer freezing & jumping around when using brushes, however I feel that it may be crashing more for me when the app inevitably goes off on one of its never ending "processing..." task cycles. I've captured a few samples of the app in this state using the activity monitor and sent them off to apple support as instructed. So hey do I get a wage for being an Aperture QA/tester? The free Lightroom Beta is better product than this official Apple release.

I've asked for my money back, but since I've opened the box & installed (which you have to do to find out that the software is not fit for purpose) they are not all that responsive to the idea. If the software is unusable even a month after it's first release then I think I have the right to recovering my hard earned cash. What do yo think? The forums are full of people with the exact same problems so I'm certainly not alone.

I fear the constant crashing and resetting is going to corrupt my computer's hard disk, so I am therefore no longer going to use the Aperture product until there is another and more stable release.

Hmm I thought I'd feel a little better after a rant, but nope still frustrated.

Mac OS X (10.6.2)

Posted on Mar 10, 2010 12:58 AM

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16 replies

Mar 13, 2010 2:30 PM in response to Muddivers

I got extra RAM for my MacBook and doubled by memory from 2Gb to 4Gb. It was a little more stable but still crashed. I have now asked for and and I am getting a full refund. The software will be getting picked up by their courier next week, I won't even have to pay for the package to be sent back. Ultimately my only outlay was to 40min call to their tech support!

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Aperture 3.0.1 - Fix the crashing bugs now Apple!

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