First Gen ipod (10MB) not mounting on desktop or itunes

Question

First Gen ipod (10MB) not mounting on desktop or itunes

Recently purchased Macbook Pro (OSX 10.5.8 itunes 9.03)

My old ipod will not mount on desktop or itunes. I just get OK to disconnect message on the ipod display. I'm wondering if the problem might be the new firewire cable. However this cable DOES work with my older firewire backup hard drive.

macbook pro, Mac OS X (10.5.8), itunes 9.03

Posted on Mar 22, 2010 11:24 AM

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Answer 1

planb77

Level 7

32,434 points

Mar 23, 2010 5:33 AM in response to Robert Sutton1

Hello Robert,

Have you tried resetting your iPod with it connected to your Mac? To do this, press and hold the Center and Menu buttons together until the Apple logo appears. You may want to try this a couple of times if no luck the first.

Otherwise, I would work through each troubleshooting technique described in this Apple support document as necessary.
[iPod not recognized in iTunes and Mac desktop|http://support.apple.com/kb/TS1410]

B-rock

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Answer 2

Mar 24, 2010 7:34 PM in response to planb77

Thanks B-rock, I'll try this when I get a chance. The ipod in question still behaves normally with my old iBook G4 so I'm not totally in the dark, just a little annoyed 😉

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Answer 3

Mar 24, 2010 7:35 PM in response to planb77

Thanks B-rock, I'll try this when I get a chance. The ipod in question still behaves normally with my old iBook G4 so I'm not totally in the dark, just a little annoyed 😉

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