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gtufaro Author

Level 1

0 points

10.6.3 Mouse keeps freezing and keyboard problems

So, I installed 10.6.3 using software update and was experiencing mouse freezing problems along with keyboard glitches (letters not typing, freezing). It seemed like it was mostly happening in Safari, but then I tried Chrome and the same problem.

Decided to reinstall using the combo update... same problem.

Anybody else having this problem. It's pretty intermittent. I managed to get through this post with no problems, and the mouse is still working.

The only way I get the mouse to move again is to shut the laptop, let it go to sleep, and then upon opening it up again, the mouse is functional. But, it's definitely happening only since 10.6.3.

Macbook Pro, Mac OS X (10.6.3)

Posted on Mar 30, 2010 9:13 AM

213 replies

Mar 31, 2010 2:54 PM in response to xcfmx

Add me to the list. Had been running 10.6.2 fine on a 20" imac. Using off brand adesso keyboard and dynex mouse. Both attached through a USB hub. My keyboard goes dead and the mouse buttons go dead. I can however still move the mouse cursor around. I can also toggle the keyboard caps lock on and off. Only way to reboot is holding power down. ⚠

Are we who are experiencing these issues using off brand keyboards/mice? Anyone getting this with "genuine" apple products?

I've since restored my 10.6.2 via time machine which does work great for that sort of thing.

xcfmx

Level 1

0 points

Mar 31, 2010 2:55 PM in response to Mark Augustine

I'm using a macbook pro with no usb devices attached. not just you third party accessory users.

Mar 31, 2010 3:11 PM in response to gtufaro

Same issue of freezing trackpad and keyboard. Error messages in kernel.log like this appear when it happens:

kernel[0]: AppleUSBMultitouchDriver::validateChecksum - 18-byte packet checksum is incorrect (expected 0x26d, checksum bytes were 0x11e3)
kernel[0]: AppleUSBMultitouchDriver::validateChecksum - 18-byte packet checksum is incorrect (expected 0x252, checksum bytes were 0x106d)

Mar 31, 2010 3:11 PM in response to xcfmx

Not sure if this will help anyone. My issue was using a bluetooth mouse when after the 10.6.3 update I got bluetooth not available.

I ended up getting it to work after downloading the MacOSXUpdCombo10.6.3.dmg and running the install again. After a reboot everything is now working again.

Mar 31, 2010 4:41 PM in response to gtufaro

There appears to be a recurring theme of update issues with Apple lately. On my MBP I am having the same problem with the mouse & keyboard locking up after upgrading to 10.6.3.

At least I am not alone 🙂

Mar 31, 2010 4:53 PM in response to digger1914

Freezing problems started yesterday after 10.6.3 upgrade.

Everything is fine for a certain amount of time... Could be half hour, could be 2 hours. Then...

First, Finder freezes. Cannot switch between apps, windows, et cetera. Mouse still functions.

Second, within next 60 seconds or so... mouse freezes and entire UI is completely frozen. Only way out is hard shutdown.

Just did 10.6.3 Combo Update to see if that will help. Fingers crossed.

Mar 31, 2010 4:56 PM in response to Richard Bird

I just got done with the combo update and I still have the same symptoms of an erratic keyboard and frozen trackpad. Yuck....

Mar 31, 2010 5:12 PM in response to gtufaro

I am seeing a similar problem on my Mac mini Core Solo and my MacBook 2.0 Core Duo.

I use a 3rd party optical mouse on the MB and an older USB 1.1 hub (Texas Instruments) with a HP printer and another quite new 3rd party optical mouse connected on the Mac mini. Both mouse devices just stop working after a while and can only be brought back to life by replugging. I suspect the old hub, but the printer works fine, only the mouse devices seem to be affected.

I do not see this problem on my Core2Duo machine. Same mouse stays functional all day. 32bit related problem?

Mar 31, 2010 7:29 PM in response to jmschaeffer

Found this article on MacFixit as a possible solution:
http://reviews.cnet.com/8301-13727_7-10471886-263.html?part=rss&tag=feed&subj=Ma cFixIt

It didn't work for me though. Maybe it will for you.

PJMeyer

Level 1

0 points

Mar 31, 2010 7:35 PM in response to gtufaro

So I had the "jumpy mouse" problem since upgrading to 10.6.3. I traced the problem to my Wacom tablet. Once it was unplugged, the problem went away entirely. I updated the Wacom driver, but that didn't help. Had to unplug it. At this point, everything (except the Wacom tablet!) is working very well. Go figure.

xcfmx

Level 1

0 points

Mar 31, 2010 9:08 PM in response to jmschaeffer

Didn't work for me either. I'm having problems with the built-in trackpad and keyboard on my Macbook Pro.. Not an external device.. Seems Apple should get that right.

jdstil

Level 1

34 points

Mar 31, 2010 10:45 PM in response to gtufaro

I don´t have that exact problem on iMac.

My wife´s one was updated tuesday and immediately after she compalined about her Bluetooth Logitech mouse. It appeared it had to be ´discovered´ again, that solved the problem. However, she now complains that mouse not being able to wake up the system from sleep as it did before, a minor annoyance, but still...

My iMac was updated yesterday and sure enough - it´s a carbon copy including the mouse - it behaved exactly the same. Definitely a bug introduced with the update. There is something in the fixes list about sleep and wake up from Bonjour. Wonder whether that´s related.

Apr 1, 2010 12:25 AM in response to gtufaro

Same issue of freezing trackpad after 10.6.3 upgrade on my MBP early 2008. Freezes randomly every 5 Minutes. No Problems with 10.6.2.

hannes.p

Level 1

0 points

Apr 1, 2010 1:37 AM in response to gtufaro

Same problem here on a MBP bought in June 2008. Hanging touchpad, disappearing mouse pointer and keyboard problems for some seconds while I am working. This is very annoying! It just happened while posting here.

This is by far the worst bug I have experienced with Apple in the last years!

Apr 1, 2010 2:27 AM in response to gtufaro

Same thing. The machine wasn't working at all after the update, almost everything fine after re-updating with the combo, yet the internal kbd & trackpad are freezing like discussed here. Didn't have any problems with Magic Mouse, didn't check how the Apple Wireless Keyboard works yet. Very annoying.

10.6.3 Mouse keeps freezing and keyboard problems