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Level 1

11 points

Can't sync iPhone with iTunes 9.1 after update (Windows 7)

Hi,
after the succesfull update to iTunes 9.1 synching contacts, dates (Outlook 2007) and bookmarks (Safari 4.0.5) does not work anymore. I haven't had any sync problems before the update. All other app, music and videos gets synched well.
iTunes gives two error messages (translated from german, maybe it's an localzation problem?):

1) iTunes couldn't sync information with iphone since Synchronisation is not activated. Do you want to activate Synchronisation?
If you don't activate Synchronisation, itunes can't sync contacts, dates, bookmarks and email accounts to your iphone.
When i try to activate the following error message pops up:
iTunes couldn't access the provider data from sync services. Try again.

Comletely deinstalling and reinstalling of iTunes and ipod services didn't solve the problem.
Has anybody a similar problem or a tip for me? Should I go back to iTunes 9.0.3?
Thanks for any help.

PC, Windows 7, 32 bit

Posted on Mar 30, 2010 4:27 PM

137 replies

tanwk3

Level 1

0 points

Mar 31, 2010 7:49 PM in response to LiqMat

OS: Windows 7 64bit
iTunes 9.1
iphone 3GS: 3.1.2

same thing happen to me. Have been working fine before I upgrade even managed to sync my iphone before I upgrade just 5 mins before.

After upgrade encounter that sync service fail with "itunes unable to provide data for sync services" error message.

tried uninstall and reboot the machine with removal %appdata%\apple computer\syncservices folder as some has mentioned and reinstall iTunes 9.1.

It didn't work at all.

tanwk3

Level 1

0 points

Apr 1, 2010 4:37 AM in response to olafoio

Even copying of the files from
C:\Program Files (x86)\Common Files\Apple\Apple Application Support
over to
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support

the error no longer pop up but data are not sync.

I did a new contact in my phone and try sync. though it show sync complete nothing is transferred.

Let's hope apple quickly come up with a resolution soon.

olafoio Author

Level 1

11 points

Apr 1, 2010 4:56 AM in response to tanwk3

Yes, I can aknowledge that the copying of the files supresses the error but unfortunately no dates and contacts are synched anymore.
Apple, please come up soon with a fix, many people use the iPhone as a business handy/computer and reliable synchronistaion is abolutely necessary!

cjw.mk

Level 1

0 points

Apr 1, 2010 9:55 AM in response to olafoio

Hi,
I have the same problem with syncing Outlook 2007 data following upgrade to iTunes 9.1. I have even tried uninstalling iTunes and reinstalling it. Apple, you really need to sort out this syncing issue.
Thanks

Apr 1, 2010 10:23 AM in response to cjw.mk

Just pointing out that I am having the same problem. My OS is Windows Vista 32 bits.

Since the update the iPhone don't give me the option to sync with my windows contacts. It allows me to check the box, but there isn't any option to sync with.

Update:

Tried to the copying of files from one folder to other as pointed before and it worked to me.

Message was edited by: boblastears

Max&Ale

Level 1

0 points

Apr 1, 2010 1:35 PM in response to olafoio

Ciao io ho lo stesso problema con itunes 9.1 and iphone 3.1.3 ... syncserver error e altro ... ho provato ad eseguire tutto quello che avete scritto ma non funziona ugualmente ... se copio la cartella ":\Program Files (x86)\Common Files\Apple\Apple Application Support" nella cartella "\Program Files (x86)\Common Files\Apple\Mobile Device Support"
Sparisce l'errore syncserver ma happare mobilesyncserver error e yahoo sync server error ..
Se avete notizie grazie a tutti.

leblg

Level 1

5 points

Apr 1, 2010 1:38 PM in response to olafoio

Same issue for me on Vista Enterprise SP1/Outlook 2007. It started after upgrading to iTunes 9.1. I get "SyncServer has stopped working" error whenever I connect iPhone to laptop. Then iTunes complains about Syncing being disabled and asks if it should enable it. I say Yes. Then I get one more error about "MDCrashReportTool has stopped working". Only then will the iphone show up in iTunes and I am able to sync music, podcasts etc...

Would be nice to have Apple acknowledge the issue so we know they are trying to identify root cause.

pkpkpk

Level 1

0 points

Apr 1, 2010 1:43 PM in response to LiqMat

Same problem outlook 2007 and windows XP

Max&Ale

Level 1

0 points

Apr 1, 2010 2:28 PM in response to leblg

Ciao a dice anche che non può riconoscere il fornitore e non funziona la sincronizzazione di contatti-note-calendario.

Grazie per l'attenzione ... ma Apple che fa con un problema così grande ???????

Max&Ale

Level 1

0 points

Apr 1, 2010 2:58 PM in response to Max&Ale

Ciao a tutti ... ho risolto il mio problema ...ho avuto spunto dalla issue http://discussions.info.apple.com/thread.jspa?threadID=2383487&tstart=0

comunque quello che ho fatto è stato inserire nelle variabili di ambiente PATH
i percorsi:
C:\Program Files\Common Files\Apple\Mobile Device Support
e
C:\Program Files\Common Files\Apple\Apple Application Support

funziona non da più errori vari e sincronizza tutto. yahhhhhoooooo

spero di esservi stato utile.

Michaeb

Level 1

0 points

Apr 1, 2010 4:12 PM in response to Max&Ale

I had the same set of problems. Resolved by modifying the %PATH% system environmental variable (accessible in XP through Control Panel->System->Advanced tab->Environmental Variables). Add "C:\Program Files\Common Files\Apple\Apple Application Support\" before all other non-%SystemRoot%-based paths (it might already be present later in the list).

JAta2

Level 1

19 points

Apr 2, 2010 10:59 AM in response to Michaeb

Seems to fix the problem with the error messages when attaching the iPhone except it still doesn't sync with Outlook even though the settings under "Info" are all correct.

Apr 2, 2010 1:01 PM in response to olafoio

I have been having same issue with Windows 7 + iTunes 9.0.3.15 for 64bit running on a Dell XPS m1530. Phone will not sync with iTunes and just throws an error message that doesn't tell me anything. Has anyone found a fix for this yet?

Apr 2, 2010 6:34 PM in response to olafoio

I have Windows 7, and iTunes 9.1 64 bit. I was having the same problem as everybody else since the itunes 9.1 download. I got two great Apple techs on the phone (Emily and Zack), and this is basically what they told me to do:
1) View your account under the Store menu in itunes. Make sure that your itunes is enabled (not essential, but good to do).
2) Download the mobileme control panel (even if you don't have mobileme)
3) Do a file search to locate sqlite3.dll on your computer
4) rename it to anything else
5) restart your computer
6) open up Itunes, and it worked for me!

Let me know if this helped you out.
Peter

zit

Level 1

46 points

Apr 2, 2010 7:56 PM in response to Paul Horbal

This is also the fix on a Mac.
Works for non-tethered jailbroken phones too.
Hope Apple didn't hear all those bad thoughts I had 🙂

Can't sync iPhone with iTunes 9.1 after update (Windows 7)