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BareMetal Author

Level 1

13 points

iTunes 9.1 fails to install with Bonjour service on Windows 7 x64 Ultimate

I've updated my iTunes + Quicktimes version on my Windows 7 Ultimate x64 system several times in the past without issues via the Help, Check for Updates, Install option.

Now with iTunes 9.1, I keep getting a "Bonjour Failed to Start" error. The funny thing is I can stop, start, etc.. the Bonjour service before I try the installation. After the installation it won't work anymore. It keeps erroring out.

I even tried uninstalling iTunes, Quicktime, Bonjour, etc.. and starting from scratch, but I keep getting the same error. I also tried the Manual install option from Tools, Download and still the same error.

It appears there is something wrong with iTunes 9.1, since I have iTunes 9.0.3 installed just fine without any issues.

Any thoughts?

Here's the error from Event Viewer on my PC:

SYSTEM LOG:
Log Name: System
Source: Service Control Manager
Date: 3/30/2010 9:17:49 PM
Event ID: 7024
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: XPS_M1530
Description:
The Bonjour Service service terminated with service-specific error The system detected an invalid pointer address in attempting to use a pointer argument in a call..
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7024</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2010-03-31T02:17:49.965226200Z" />
<EventRecordID>27284</EventRecordID>
<Correlation />
<Execution ProcessID="520" ThreadID="4668" />
<Channel>System</Channel>
<Computer>XPS_M1530</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">Bonjour Service</Data>
<Data Name="param2">%%10014</Data>
</EventData>
</Event>

DELL XPS M1530, Windows 7, x64

Posted on Mar 30, 2010 7:28 PM

50 replies

Apr 7, 2010 8:17 PM in response to Bvijl

Thanks, works.. But its sad that Apple release a BUG version.. Never will trust on APPLE automatic update again.. I never had this problems with Microsoft..

My laptop was working with iTunes on my WIN 7 X64 now its broken... and I lost a couple of hours..

Shame on you APPLE.. 😟
Regi

Apr 8, 2010 8:38 PM in response to jmoody@moodymedia.us

i was wondering the same thing about apple's response... at the very least they could send emails when there's a universal problem. anyway.

wasn't sure from your comment if u tried the solution to the bonjour problem that everyone is having. i really have to say, i found that it worked completely and totally fixed the issue. but again. when i updated, the bonjour non-start problem happened only on my xp system, not on my vista.
either way, if it's not starting. just uninstall bonjour that was packaged with the itunes update, then go to download.com or apple etc and look for 'bonjour for windows'. download and install by itself. it integrates seamlessly with itunes and fixes the prob.

i didn't know about the previous version issue as relates to the libraries. turns out that on my vista machine, the 9.1 wasn't causing the probs after all. tho i thought i eliminated all other possibilities before blaming the 9.1 update, turns out was an unrelated issue. oh well, that's why i apologized for assuming in my prior post lol.

Apr 8, 2010 8:43 PM in response to Bvijl

Thanks alot your info Finally got me reinstalled with the older version had been missing 2 items to delete that was in the info and then it finally installed with one error which was Apple Application Support not installing for some reason and thanks to another thread and a post by Cr4z33 downloaded WinRAR and followed his instructions and all works like a charm..! 🙂

Here is the other thread URL in-case someone else has this exact issue I had

http://discussions.apple.com/thread.jspa?threadID=2151777&start=0&tstart=0

Page 1, 6 post down.

Message was edited by: Guardrail

EdgarB

Level 1

4 points

Apr 10, 2010 5:42 AM in response to BareMetal

I'm having the same problem. I upgraded iTunes to 9.1.0.79 and when I started it I got a message that the Bonjour service wasn't started. When I tried to start the service I get the following in the Event Manager messages:
WSARecvMsg failed (10014)

Apr 10, 2010 10:28 AM in response to BareMetal

this is happening on my XP machine too, so not just windows 7

Apr 10, 2010 11:10 AM in response to BareMetal

Has anyone received any additional word from Apple tech support as to when there might be a Bonjour fix. They haven't taken down the buggy upgrade and more an more people are going to stumble into this trap. I've told everyone i know to avoid the upgrade for now. I'm surprised that none of the tech bloggers have piced up on this problem yet.

Apr 10, 2010 11:14 AM in response to patric627

The version of Bonjour for Windows on download.com is for Windows XP and Vista but not Windows 7. Has anyone had any luck getting it to work with iTunes 9.1?

Apr 10, 2010 12:39 PM in response to jmoody@moodymedia.us

Sorry to reply to my own post, but I want to let the group know that the version of Bonjour for Windows available on download.com does install and work on Windows 7. My problems with iTunes 9.1 not talking to Apple TV are now solved.

BareMetal Author

Level 1

13 points

Apr 10, 2010 8:58 PM in response to BareMetal

All, Apple is still working on this and they should have a fix out very soon. I don't think this impacts all systems, since my Windows XP system installed just fine. Hang in there!

Apr 12, 2010 7:58 PM in response to BareMetal

Thanks to all of you.

I use Windows 7 Home Premium 64-bit and had trouble with "Bonjour." Itunes only turned on when "Bonjour" was disabled.

But with the C:\Users\UserID\downloads\iTunes64Setup.exe NO_BONJOUR=1

Problem solved.

Apr 12, 2010 8:05 PM in response to jmoody@moodymedia.us

How do I search for "Bonjour" for windows at download.com?

Apr 13, 2010 1:33 PM in response to Community User

Once you get to the site, you can use the search window on the upper right hand part of the screen. Just search on Bonjour and it will bring up a number of results, one of which will be "Bonjour for Windows."

Apr 18, 2010 4:41 PM in response to jmoody@moodymedia.us

After installing 9.1 I lost access to my airport express which drives my stereo wirelessly. What did work was uninstalling bounjour and then re-installing Bonjour 1.06 It's now working fine again. I hope this saves some of you some time!

Betzip10

Level 1

0 points

Apr 20, 2010 10:32 PM in response to BareMetal

This worked great, thanks for the info.

Untamed

Level 1

4 points

Apr 26, 2010 7:01 PM in response to Betzip10

So, does anyone know when the Bonjour service is expected to be fixed?

I too just upgraded my PC to WINDOWS 7 (running AMD Quad Core Processor w/ 4 Gigs) and I was only able to install the latest version of ITUNES when I disabled the Bonjour service (as described in the previous posts).

iTunes 9.1 fails to install with Bonjour service on Windows 7 x64 Ultimate